In this blog, Nikki Garcia explores MAHEC’s multifaceted approach to enhancing care through a patient experience communication plan. Discover seven steps to creating a plan that supports continuous quality improvement initiatives while fostering a culture of collaboration and accountability. Read the blog https://ow.ly/Lbku50Uh3Kh
关于我们
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
- 网站
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https://www.theberylinstitute.org
The Beryl Institute的外部链接
- 所属行业
- 医院和医疗保健
- 规模
- 11-50 人
- 总部
- Nashville，TN
- 类型
- 教育机构
- 创立
- 2006
- 领域
- Customer Service、Health care、patient advocate和Medical Services
地点
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主要
获取路线
1831 12th Avenue South
#212
US，TN，Nashville，37203
The Beryl Institute员工
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Jason A. Wolf, Ph.D., CPXP
President & CEO, The Beryl Institute | Founding Editor, Patient Experience Journal | President, Patient Experience Institute | Best Selling Author:…
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Amanda Skinner
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Stacy Palmer, CPXP
Senior Vice President & COO at The Beryl Institute
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Sheila Brune
CEO/Executive Director at The Living History Program
动态
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Learn how healthcare leaders can tailor rounding processes to different generations by blending generational insights with personalized care. The focus will be on communication preferences, bridging generational gaps, and fostering empathy to meet unique individual needs. Register https://ow.ly/32QC50UfrHX
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As Denver Health strives to become Colorado's most trusted healthcare provider, its mission is grounded in core values of respect, belonging, and responsibility. In this conversation, Amy Friedman and Sharif Abdelhamid, leaders in Denver Health’s experience department, share insights on how a committed workforce and robust community partnerships enable the essential hospital to deliver high-quality, safe care. Together, they discuss how these guiding values help Denver Health foster trust, bring hope, and promote healing among marginalized populations. Listen to the podcast https://ow.ly/UaMH50Ue5MN
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Are you looking for a way to demonstrate your commitment to understanding and excelling as an experience professional? The Body of Knowledge (BOK) Certificate Programs in PX Leadership, PX Advocacy, and Volunteer Management provide in-depth knowledge of essential concepts and practices central to patient experience. Learn more: https://ow.ly/LenS50Ue28S
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It's official - we've made it to #bestseller status on Amazon! ?? Sincere thank you to everyone who has already ordered their copy of this exciting new book. Join the movement to make a lasting impact in #healthcare by securing your copy today. https://ow.ly/HZtC50Ub8LP
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It’s here! ?? We’re thrilled to announce the release of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, co-authored by Jason A. Wolf, Ph.D., CPXP and Stacy Palmer, CPXP of The Beryl Institute. This inspiring book explores how embracing #HumanExperience can transform healthcare organizations, improve outcomes, and create lasting impact. Whether you're a healthcare leader, provider, or patient advocate, this is a must-read for anyone passionate about elevating the #PatientExperience. Secure your copy: https://ow.ly/VF2N50Ua05u
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This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are driving our next steps in augmenting resources and engagement of providers with bottom decile performance. Register https://ow.ly/rH1P50U9ubE
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Coming Soon! Watch as Stacy Palmer, CPXP, our Senior VP & COO, unboxes her brand-new book Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, co-authored with Jason A. Wolf, Ph.D., CPXP. This insightful read dives deep into creating meaningful, human-centered care experiences. Sign Up for Email Notifications: https://ow.ly/Xgb150U8fNZ
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Check out Jason A. Wolf, Ph.D., CPXP's recent appearance on the #HealthcareRap podcast! Jason reflected on 15 years of the Beryl Institute and discussed the current and future state of patient experience as well as the aspects of consumer experience that have been instrumental in pushing the industry forward.
Our podcast library is growing! This week we have new episodes of: Selling to Healthcare - Host Lisa T. Miller examines how products and services can enhance patient care while maintaining fiscal responsibility. She provides expert insights on demonstrating the dual impact of solutions on patient outcomes and financial performance, emphasizing the importance of prioritizing patient care in sales approaches. #SellingtoHC The Spark - Joseph Webb, D.Sc, MSHA, FACHE, Nashville General Hospital CEO and author of the hub and spoke #healthequity model, discusses the science of #healthcare delivery. “This evidence-based approach to care is statistically, scientifically, and empirically proven to produce desired outcomes.” Webb shares how Nashville General is putting evidence-based models to work to remove barriers to care and improve outcomes in the populations it serves. #TheAvaneerSpark Avaneer Health Leader to Leader - Chris Mate, Chief Information Officer at Elara Caring talks to host Ben Hilmes, MHA, FACHE about how technology solutions are reshaping everyday healthcare delivery, as well as enhancing patient care in home settings. #LeadertoLeaderPod Healthcare IT Leaders The Handoff - Joni Watson, DNP, MBA, RN, OCN speaks with Dr. Theresa (Terry) McDonnell, system chief nursing executive and senior vice president at Duke University Health System. Dr. McDonnell shares her journey from her early careers to becoming a leader in #healthcare, highlighting her experience in transforming #nursing leadership and supporting second and third career #nurses. #TheHandoffPodcast Trusted Health Life-Centered Health Care - Blake Madden, Founder of Hospitalogy, and host Ann-Somers Hogg as they explore how #generativeAI supports or hinders human health and some of the promising offerings that serve humans’ desires for relationships, accountability, and community. #LifeCenteredHC #HealthLawHotSpot - Host Ericka Adler welcomes Laura Goodman, Partner at FGMK, LLC, to explore the intricacies of setting up Management Services Organizations (MSOs) and Dental Service Organizations (DSOs). Tune in as they delve into the essential collaboration between your legal and financial teams to ensure a solid foundation for your arrangements. Roetzel & Andress Healthcare for Humans - Raj Sundar discusses “Final Feeding Feasible Feasts” which explores vital issues surrounding food insecurity and dignity through an enlightening conversation with Angel Swanson, founder of Feeding Feasible Feasts. #HCforHumans #HealthcareRap - Jared Johnson welcomes Jason A. Wolf, Ph.D., CPXP, Founder of the The Beryl Institute, a luminary in the #patientexperience field, and recent author of Transforming the Future of Healthcare. HealthcareNOWradio.com https://lnkd.in/e9aXWvWs
Newly Released Podcasts 11/13/24
https://www.healthcarenowradio.com