Telzio

"Above and beyond" is how customers describe our support. Thank you Jonathan Quach for bringing your passion for helping people to Telzio. Here's what Andrew wrote in a 5-star Google Business Review about Telzio recently: "Look no further if you're in the market for a VoIP solution. These guys offer everything you need with the MOST AMAZING customer service to boot. I have the pleasure of working with Jonathan in customer service regularly and he just goes above and beyond to help you. Very happy customer." - Andrew Gimenes, Marketing Manager at South Bay Lube

Nobody likes repeating themselves. With Telzio’s Reconnect feature, customers can quickly get back to the same agent they spoke with—without the hassle of starting over. Instead of explaining their issue again, callers can simply press 1 to reconnect to the same agent. If their agent isn’t available, the call continues smoothly without dead ends or confusion. This means: ? Less frustration – No more repeating the same story. ? Faster resolutions – Customers pick up right where they left off. ? Better experiences – Personalized support that feels effortless. With features like Reconnect from Telzio, every call feels seamless, keeping your customers happy and your business running smoothly. Learn more: ?? Email us at [email protected] for a trial ?? Find the support guide and video tutorial on the Reconnect feature here: https://telz.io/PbJKRJzQ #customerservice #customersupport #customerexperiences #callcenter #contactcenter #customersatisfaction

Ensure the security of your patient data with Telzio's HIPAA compliant phone system. In our latest video, we highlighted Telzio's commitment to compliance with HIPAA regulations with a BAA and data encryption. Here are three additional ways Telzio safeguards your data: - Access Controls: Telzio offers features for strict access control, including role-based access and user permissions. Limit user access to specific system areas like call recordings for enhanced security. - Secure Storage: Telzio prioritizes secure data storage, utilizing measures to prevent unauthorized access. Benefit from secure cloud storage and regular security audits, ensuring compliance with HIPAA and SOC2 Type 1 standards. - Data Retention: Manage data retention effectively with Telzio's dashboard tools. Control the duration of storing communications like messages, voicemails, and call recordings to comply with record-keeping regulations. Utilize automatic deletion settings for streamlined data management. For further insights into Telzio's capabilities, reach out to us at [email protected]. Your data security is our priority. #HIPAACompliance #DataSecurity

As a healthcare provider, ensuring that your phone service is compliant with HIPAA regulations is a non-negotiable. At Telzio we make that easy for you by fulfilling all the HIPAA requirements needed for secure calling, texting, and faxing. Let's start with two of the HIPAA requirements in this video: BAA: Telzio provides a Business Associate Agreement free of charge, which outlines responsibilities for protecting patient data and ensures compliance with HIPAA regulations. Data Encryption: End-to-end encryption both in transit and at rest for all communications, including voice calls, text messages, and any transmitted data, to protect patient information from unauthorized access. Stay tuned for part two of this series about what's required for a HIPAA compliant phone system. Reach out to us to learn more today about how Telzio can help at [email protected]. #HIPAA #healthcare #phi #compliance

Experience the simplicity of setting up advanced call queues with Telzio. Unlock powerful features such as: - Reconnect to the same agent - Custom hold music and announcements - Call me back request - Agent and caller position announcements - Live status reporting dashboard - Live call monitoring, barging, and whispering These features come at no additional cost right from the start. There are no tiers or extra fees required to access enterprise-grade functionalities from Telzio. Curious to witness the ease firsthand? Reach out to us for a complimentary trial. [email protected] 888-998-9080 https://telzio.com/trial

Excited about streamlining your calling process? Discover the Telzio click-to-call browser extension for sales professionals and frequent callers. With the Telzio Browser Extension, phone numbers on any website become clickable, activating a convenient dial pad for quick and efficient calls directly from your browser. Customize your experience by setting up the extension to connect calls through your preferred device, whether it's the Telzio Mobile App or your desk phone. Experience seamless calling by installing the extension today and give it a go. Visit telzio.app from your desktop to download it now! ?? Pro tip: Simplify redialing by holding down the call button to repeat the last dialed number. Get it for Chrome: https://telz.io/BzQQ99eW Get it for Edge: https://telz.io/p8MI0Ug3

Run your small business phone lines like an enterprise powerhouse without breaking the bank. Leverage these settings within our Queue feature: ?? Utilize the call me back feature ?? Personalize your hold music ?? Record calls for training and quality assurance ?? Inform callers and agents about queue position ?? Establish maximum hold times and rerouting configurations Discover the simplicity of setting up Queues with Telzio in this video demo. #SmallBusiness #Optimization #CustomerSupport

Boost customer engagement with our Automated SMS feature by implementing the following strategies: - Provide a direct link to your website for booking or lead capture. - Initiate a text conversation to gather more information from the caller. - Acknowledge a missed call and notify the caller and your team about a return call. Wondering how the Automated SMS feature functions? When integrated into your Telzio Call Flow, this feature allows you to customize automatic text messages sent to callers or specified numbers/users. Consider placing Automated SMS as the initial feature in your Call Flow for immediate engagement when customers contact your business. Alternatively, position it after a Phone Menu selection, instantly providing relevant information like product links based on the caller's keypad input. Following the Automated SMS trigger, seamlessly guide callers through additional Call Flow features such as routing to your team or playing announcements. Watch Diana Chu demonstrate the setup process for Automated SMS in the Telzio Dashboard in the accompanying video. #CustomerEngagement #AutomatedSMS

America is all about entrepreneurship, and giving small business owners the same tools as big corporations benefits everyone. Businesses that can’t evolve, can’t survive. What I'm always striving to learn is - how else can we give our customers an edge? When you need to upgrade your services and adapt to communicate better with your customers, the cost and ability to make changes won't hold you back when you're using Telzio. Here's part 2 of advanced features you don't have to pay extra for with Telzio. 1. Call me back request 2. Live monitoring, whisper, and barge 3. Live call and agent status dashbord 4. Queue management (website and mobile app) 5. Outbound number selection 6. Voicemail to email 7. Click-to-dial 8. Simultaneous calling and call swapping 9. Unlimited technical support 10. Voicemail transcriptions #entrepreneurship #smallbusiness #SMBs #contact #customerservice

I'll never forget the faces of the men who gave us their expert advice on how we should price Telzio, when we did the exact opposite. "You'll get a higher valuation if you charge for users and features" they said. Our response: "Why would we do that when we can give it to them for free?" Our perspective: We built our platform in-house and we don't pay licensing fees to third party providers - we can pass on these savings and earn our customers' business by providing more value than any of our competitors. 11 years later - We have a ton of happy customers who keep referring us more business, we grow organically without spending on ads, and we get to do what we are best at - invest most heavily in our tech. Our whole premise behind Telzio was to make something complicated easy-to-use and accessible to small businesses. We stand by that today. Here's part 1 of some features we give away at Telzio that other providers charge for - because there are too many to squeeze into 1 carousel. 1. Unlimited Queues 2. Unlimited Users & Devices 3. Scheduled Call Routing 4. Multi-Level Phone Menu 5. Data Retention 6. Unlimited Call Flows 7. Custom Announcements & Hold Music 8. Single Sign On 9. Unlimited Storage of Voicemail, SMS & Call Recordings 10. Dashboard Analytics Part 2 of more features we give away at Telzio coming soon. p.s. People who know it all, don't know more about what's right for your business than you do. #saas #businessmodel #valueproposition #founders #advisors #SMBs #entrepreneur