? Will you be in Paris 11 & 12 December? Why not join us at the ISG SourceIT for actionable sourcing insights, thoughts on disruptive IT and business trends, real contract and deal data, and case studies on what gets results (and what doesn’t). ??? To learn more about the event and secure your spot, click here ?? https://lnkd.in/g9rCAJrx * Registration is complimentary for enterprise organizations only.?
TR Publications
媒体和电信
Camas，Washington 573 位关注者
UC, UCaaS, CPaaS, iPaaS, SaaS, SD-WAN, SASE, AI, ChatGPT, ML, SMS: we are a dedicated news source on communication.
关于我们
TR Publications reports on UC, UCaaS, CPaaS, contact center, mobility, collaboration and more. With a global readership of qualified qualified https://www.telecomreseller.com
- 网站
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https://www.telecomreseller.com
TR Publications的外部链接
- 所属行业
- 媒体和电信
- 规模
- 11-50 人
- 总部
- Camas，Washington
- 类型
- 私人持股
- 创立
- 1990
- 领域
- Unified Communications、UCaaS、UC和Skype
地点
TR Publications员工
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Barbara Green
Editor/ Interpreting the visual into the verbal: Written descriptions of art and architecture for those with low vision/ Audio Describer / Former…
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Carole Sangiorgio
Associate Publisher at Telecom Reseller
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Amy Ralls
Operations Manager at Telecom Reseller
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haja sadik
Accountant at TR Publications
动态
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Join us on November 20th with @IAUG Wired as we dive into the future of communication technology. Don’t miss the chance to network and learn more at this FREE event! Register here: https://lnkd.in/gGYkkcnr
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Calling all Avaya users! ?? If you’re passionate about staying at the cutting edge of communications tech, #IAUGWired is the virtual event you can’t miss. Join us for exclusive sessions tailored to communication technology professionals! Register today: https://lnkd.in/g-U4Qgec #Avaya #TechEvent #IAUGCommunity
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Cisco and the knock on impact of #AI https://lnkd.in/g3SZYhJt
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Where’s everyone going? #CVxExpo24 2024 at Talking Stick Resort #SnomAtTheShow Snom Americas Get podcasted here https://lnkd.in/ghtPYCUV Marc Magliano Julie Smith Vincent Gianfrancesco Antoine Karachekhlian Donna Renee Stephanie Benzik Charlene Ignacio David Jooste Adam Courchaine, DMS, PA-C The Managed Service Providers Association of America? C3 Complete Snom Americas @NHC Group Cox Business Intermedia Cloud Communications (Port of Portland #PDX shiny new airport departure hall)
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CallCabinet delivers path to better EX, CX, with AI-driven solution, Podcast CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions. “Compliance is the heart of what we do and is a huge piece of the business that we solve, businesses we solve for, says Ravel Todd, CMO of CallCabinet. Now, AI has created an opportunity to do more. There exists the ability to move the needle on EX and CX. “How do I look at employee experience? How do I look at optimizing processes? Or how do I optimize team happiness from a culture perspective? How do I identify when things are going south in that area so that I can jump in more proactively to save somebody from potentially leaving the business who is critical to the business?” In this podcast, we learn how CallCabinet is platform-agnostic, ready to go in the real-world environment where people, be they employees, vendors, associates, or customers, are very likely to come to the conversation on different platforms. CallCabinet keeps the organization in compliance, but now the data has become an asset. Ravel explains how the information your organization is already generating can be used to identify hard-to-see employee challenges, training gaps, legal vulnerabilities, places to sharpen service, and so on, We hear that CallCabinet’s solutions lead to improved EX which leads to better CX outcomes. CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions. Visit www.callcabinet.com
CallCabinet delivers path to better EX, CX, with AI-driven solution Podcast
www.dhirubhai.net
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Andy Abramson this Thursday… and there’s a lot too … #Canada and TikTok , #ProjectJarvis at Google , NVIDIA and #gaming , Starbucks and new rules on how you, too (!!!) can manage to be on all those videos, being Expelled from a flight on American Airlines .. and more
The Comunicano for Thursday November 7th 2024
comunicano.substack.com
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Sinch Reports Increased Interest in RCS Messaging as Apple adds RCS to iOS 18 inch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, reports that brands’ interest in Rich Communication Services (RCS) and RCS Business Messaging (RBM) is now rising rapidly.?Sinch’s discussions with an expert panel of senior marketing and digital communications specialists from major European brands found that over 70% expect RCS to be one of their primary customer communication channels within the next five years, while 73% predict it will become the default messaging channel within a decade.Apple’s support of RCS, which was previously exclusive to Android devices, marks a significant step forward for both individuals and businesses. Individuals can now enjoy seamless rich content messaging between iPhone and Android users, as well as read receipts and group messaging. With the release of iOS 18.1 on October 28th, Apple now also supports RBM in select markets and carriers. Apple’s support for RBM allows businesses to communicate with audiences on all devices through a single, native channel using branded, verified senders with rich and conversational capabilities. According to Sinch’s expert panel, Apple’s adoption of RCS has accelerated the channel’s adoption among brands as well, with many planning or already moving to implement the new messaging standard.??Key motivators include the “verified sender” feature and the ability to communicate directly with customers without the need for third-party apps – both cited as critical factors driving RCS adoption. When asked about their primary motivation for adding RCS to their communications strategies, most experts emphasized the opportunity to “build innovative customer experience (CX) solutions,” followed closely by the desire of a “secure and verified communication channel.” The research also revealed that 90% of experts, across sectors like financial services, insurance, and retail, believe that RCS will be “extremely significant” within their industries. Sinch has already observed a notable 22% increase in RCS messaging volumes between businesses and customers from January 2023 till September 2024, indicating strong momentum.??“RCS is quickly becoming a must for brands looking to enrich their customer communication strategies”, said Virginie Debris, Senior Vice President of Product of messaging at Sinch. “Two-thirds of respondents believe partnerships with CPaaS vendors like Sinch are critical for success with RCS, highlighting the need for integrated, scalable solutions.” As brands increasingly build RCS into their omnichannel strategies, Sinch continues to lead the way, offering cutting-edge solutions catering to diverse business messaging needs and driving innovation in communication. sinch.com.
Sinch Reports Increased Interest in RCS Messaging as Apple adds RCS to iOS 18 - Telecom Reseller / Technology Reseller News
https://telecomreseller.com
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Aaron Tilley writes in the The Wall Street Journal that Apple Sales Hit Quarterly Record as iPhone Business Rebounds … The launch of Apple Intelligence, a heavily advertised set of #AI tools, has prompted a rally from investors who hope the features will lead users to upgrade their smartphones. Apple’s iPhone business, which accounts for around half of overall sales, had sales of $46.2 billion. The results represent a turnaround from the first half of the year, when smartphone sales were sluggish for consecutive quarters. https://lnkd.in/gsPpYgvB
Apple Sales Hit Quarterly Record as iPhone Business Rebounds
wsj.com