TSIA

Join the Discussion: Are Customer Success Teams Unnecessary? Former CEO Frank Slootman in his recent book "Amp It Up" has sparked a hot debate in the tech industry. Slootman argues that Customer Success (CS) teams are an unnecessary fad. Thomas Lah of TSIA has penned an open response, highlighting the increasing importance of focus, specialization, and complexity in organizational evolution. Lah argues that while Slootman’s assertion may be true for SOME technology companies, most CS teams do not exist simply because it’s “the cool thing to do.” Read the blog now: https://lnkd.in/emNaPJVV Who do you agree with? Tell us what you think in the comments ?????? #TSIATakes #AmpItUp #FrankSlootman #CustomerSuccessAnalysis #JoinTheConversation #FactsFirst #CustomerSuccessMatters #snowflake

AI is revolutionizing how tech companies generate revenue. Are you ready to harness its power? ?? Join TSIA's Executive Director and Executive Vice President Thomas Lah, as he unveils groundbreaking AI use cases that are supercharging revenue growth. ?? In this keynote, you'll discover strategies to leverage AI to improve your workflows and drive revenue, and gain the latest insights and innovations shaping the future of tech. Don't miss this opportunity to gain a competitive edge! ?? Register now: https://bit.ly/3TyLP6y #AI #RevenueGeneration #TechInnovation #TSIAWorld

?? AI and the Future of Education: Scale Personalization & Drive Results. Join us for a webinar with TSIA & Thought Industries to explore how AI can revolutionize education services. Key takeaways: ?Personalize learning at scale ?Streamline internal processes with AI ?Boost learner engagement & success ?Expert insights from: John Ragsdale, Distinguished Researcher & VP, Technology Ecosystems at TSIA Brett Buzby, Director of Solutions Consulting at Thought Industries ??? Date: September 19, 2024 ? Time: 11:00 AM? PT ?? Get the details: https://bit.ly/4dfGckF #AI #Education #PersonalizedLearning #EdTech #webinar

Why TSIA World ENVISION is a Must-Attend for Tech Professionals, According to Cisco's Lavanya Gopalakrishnan ? Hear it straight from a seasoned leader! Lavanya Gopalakrishnan, Vice President, Global Customer Success Specialists, Cisco, shares why TSIA World ENVISION is an invaluable experience for tech professionals, highlighting the power of networking, gaining insights, and building camaraderie. Ready to elevate your career and connect with the best in tech? Join us at #TSIAWorld ENVISION!

Buckle up, B2B tech leaders! The B2B customer lifecycle is about to undergo a radical transformation. ?? At the #TSIAWorld ENVISION opening keynote, J.B. Wood, TSIA President and CEO, will dive deep into the seismic shift from a labor-intensive, "chauffeured" experience to a digital-first model powered by AI. ?? This is your chance to reimagine the future of B2B customer engagement! ?? Register now: https://bit.ly/3ZhvqY5 #B2BCustomerExperience #AI #DigitalTransformation #TSIAWorld

Lights, camera, action! ?? TSIA is excited to unveil our new series of commercials! ?? We've harnessed the power of storytelling to showcase how TSIA empowers businesses to thrive. With insights trusted by 40,000+ leaders globally, including 80% of the Fortune 100, we're your go-to source for data-driven decision-making. Watch them now ?????? Who do you trust? Data vs. gut: https://bit.ly/3Z7clrq ? Data vs. peers: https://bit.ly/3ANmGyK? Data vs. pitch: https://bit.ly/4ebU6oU Ready to transform your business? Follow us and discover the power of data-driven decision-making. ?? #TSIA #DataDriven #DecisionMaking #BusinessGrowth #NewVideo #VideoLaunch #Technology

Thank you, Thierry DENIS! We had a wonderful experience. We look forward to sharing these videos. #Videos #TSIA #B2b

?? Hot off the press! ??Our latest executive newsletter, Thomas' Takeaways, is here with fresh insights to fuel your inbox: ??Salesforce's Customer Success Revolution: Learn how Salesforce is transforming customer success by integrating support and training. Discover their innovative Customer Success Score and how AI is streamlining workflows. ?? Navigate the Tech Industry's Changing Tides: Get expert insights on how to steer your tech company through economic uncertainty. Prioritize cost efficiency, embrace service-based models, leverage AI, and monitor key metrics. ??Unlock Explosive Revenue Growth with AI:? Discover how leading tech companies use AI to predict churn, identify growth opportunities, and optimize customer renewals. Get practical tips on how to leverage your existing data to drive results. Don't miss these valuable insights! Subscribe now and stay ahead of the curve. ?? #Salesforce #CustomerSuccess #TechIndustry #AI #RevenueGrowth #ThomasTakeaways

Live Webinar: Crafting "Human-in-the-Loop" GenAI Agent Desktops Ready to harness the power of GenAI for customer support but unsure where to start? Register now: https://bit.ly/4g39JRy Join us to explore: ?How ready-made LLMs may suit you ?How to fine-tune LLMs for YOUR specific use cases ?Which GenAI use cases to experiment with FIRST ?Building a business case for LLM adoption ?Navigating data security & legal risks ?? Thursday, August 29th @ 11am PT / 2pm ET Practical considerations and use cases for support leaders ??? Speakers: John Ragsdale (TSIA) Vishal Sharma (SearchUnify) Divanshi Arora (SearchUnify) ?? See SearchUnify's solutions in action! #GenAI #CustomerSupport #SupportLeaders #AI #Webinar #SearchUnify

?? Curious about who's sharing their expertise at TSIA World ENVISION? We've got an impressive lineup of industry leaders from companies like Red Hat, Google, ServiceNow, and many more! Get ready to dive deep into the latest trends and best practices in breakout sessions throughout the event. Check out the full agenda and start planning your ENVISION experience today! View the agenda: https://bit.ly/4g06UAr #TSIAWorld #ENVISION #Agenda #Conference #JoinUs