TSIA

Are your customer success strategies evolving beyond high-touch? ?? Your insights are essential to understanding how CS teams adopt low-touch, digital, and AI-driven engagement models to scale operations. ??? Share your strategy in a Quick Poll conducted by Stephen Fulkerson, Vice President of Research and Advisory, and contribute to shaping the future of customer success: https://bit.ly/4fU16I4 By participating, you’ll: ? See how CS teams are evolving and compare your strategies to industry leaders ? Gain insights into trends in low-touch, digital, and AI-powered solutions ? Explore how peers are leveraging automation and AI ? Find out how leaders balance human and automated interactions to scale operations Level up your CS strategy and view the results on the TSIA Portal once the poll closes: https://bit.ly/3ALcBTg #CustomerSuccess #DigitalCS #AI #LowTouchEngagement #FutureOfWork #Poll

Meet the dynamic TSIA Advisory Board members who are guiding innovation! ?? With their unparalleled industry knowledge, they are instrumental in shaping our future direction. We’re excited for the year ahead of collaboration and progress! Please join us in recognizing: ?? Deepak Chawla, Senior Vice President of Global Product Support at UiPath ?? Sean Guzman Murphy, Vice President of Global Services at Gigamon ?? Brian Gallipeau, Senior Vice President Americas Service at Diebold Nixdorf ?? Annette Carr, Director of Customer Success for Managed Services at CDW ?? Armin Jehle, Vice President and General Manager, CrossLab Services Division at Agilent Technologies ?? Learn more about our Advisory Board members: https://bit.ly/47YOyfI #TSIA #AdvisoryBoards #NewMembers #Innovation #Collaboration

?? This Month's Top Webinars for You! ?? Looking to achieve your business goals with actionable insights? We’ve handpicked webinars covering the latest trends, strategies, and innovations. Explore live and on-demand sessions now ?? https://bit.ly/40UIrYd. 1?? Optimize the Customer Journey by Linking Service Delivery and CS Teams: https://bit.ly/3ZcrgQM? 2?? Where the Work Flows? - Your Guide to Realizing Customer Value: https://bit.ly/3ZhXRnd? 3?? Unlocking Efficiency in Field Service with AI: https://bit.ly/40Q6VSz? 4?? Technology Industry Quarterly Review Q3 2024: https://bit.ly/4eDH4Ag? 5?? Experience GenAI in Action and Discover Its ROI Potential: https://bit.ly/4fWmdt4 #AI #Webinar

Facing a tech shortage? You're not alone. ?? Your insights are vital to uncovering how companies adapt hiring practices to address this challenge. ??? Share your hiring strategies in a quick poll conducted by Roy Dockery, MBA, Director of Field Services Research, and help us build a stronger workforce: https://bit.ly/3YTGTv4 By participating, you’ll: ? Discover how peers in Field Services are adapting their hiring practices ? Gain insights into trends and best practices for attracting and retaining top talent ? Learn how refining your hiring process can lead to a stronger, more effective team Level up your business and view the results on the TSIA Portal once the poll closes: https://bit.ly/3ALcBTg #SkillsGap #FieldServices #FutureOfWork #TalentManagement #HiringTrends #poll

Recent economic shifts have pushed the tech industry into prioritizing profitability over pure growth. ?? AI has become a driving force in this transformation, with investment dollars now focused on cost-cutting and efficiency. ?? How can your business harness AI to drive revenue while managing expenses effectively? ?? Let’s break it down in our recent blog featured in Forbes by Thomas Lah: https://bit.ly/3ANrQeg #AI #ArtificialIntelligence #B2BTech #DigitalTransformation #TechInnovation

How much should your company invest in Customer Success? ?? The answer is a clear 10%, according to GitHub. In his keynote, ROI of Customer Success: A Prescription, Abbas Haider Ali explores how to calculate the right investment, align roles across teams, and scale efficiently in today’s challenging economy. ?? Watch now: https://bit.ly/4eDRBMa? ?? Don’t wait—register for INTERACT 2025 today! Use code ORL25-EB30 by Dec. 31 to save 30%: https://bit.ly/3V2mdQq #CustomerSuccess #TSIAWorldENVISION #Leadership #BusinessGrowth

POV: We brought back some of our favorite moments from TSIA World ENVISION 2024 for you! ???? TSIA World ENVISION 2024 was packed with incredible keynotes, engaging workshops, and dynamic breakouts featuring tech and services professionals from Certinia, Microsoft, GitHub, Google, Dell Technologies, Coveo, Gainsight, and more. ?? Lock in your spot at INTERACT 2025 and save 30% with code ORL25-EB30 before Dec. 31: https://bit.ly/3UXiUd2 #TSIAWorldENVISION #POV #B2B #Tech #Services #EventRecap

?? Revolutionizing Field Service with AI Field service teams often struggle with manual tasks and disconnected workflows, but AI is changing that. By streamlining operations and enhancing visibility, AI helps teams work smarter, improve customer experiences, and boost productivity. Join TSIA and ServiceNow to explore how AI unlocks opportunities to transform field service. ?? Register today: https://bit.ly/3A6U5V2 ?? What you’ll learn: ? Automate routine tasks to save time, reduce errors, and boost productivity ? Minimize administrative burdens with guided workflows for technicians ? Improve first-time fix rates by delivering faster, more accurate service ??? Featuring Experts: John Ragsdale, TSIA Andrew Lichey, ServiceNow Jordan (Waechter) Lake, ServiceNow ??? November 21, 2024 ? 11:00 AM PT #FieldServices #AI #Automation #CustomerExperience #Productivity

AI is just beginning to make waves in tech and services. ?? On-demand from #TSIAWorldENVISION, Martin Dove, our Chief Revenue Officer, explored how AI is reshaping the B2B landscape and transforming the customer journey. ?? Catch key insights from ENVISION’s industry leaders in our playlist here: https://bit.ly/3Z0iuVV ??? Missed ENVISION? Register for INTERACT 2025 now with our 30% off discount code ORL25-EB30 by Dec. 31: https://bit.ly/4hMfWlw #AI #B2B #CustomerSuccess #CustomerJourney #Tech

You don’t need a crystal ball to predict success. Data and AI are already doing it. ?? ??? Mike Fouts, Chief Business Officer at Progress ShareFile, joins Thomas Lah in the TECHtonic podcast to reveal how a verticalized, data-driven sales strategy makes tech sales smarter and more effective. From navigating “big bang” deals to predicting customer renewals, Mike shares how AI can align sales efforts, boost engagement, and create growth opportunities. ?? Read more on the blog: https://bit.ly/3UMzRa8 ?? Listen to the podcast in TSIA Portal: https://bit.ly/4fOCbWp #TechSales #AI #SalesStrategy #DataDriven #CustomerRenewal