Technical Assent

Federal agencies cannot improve customer experience (#CX) in isolation. Strong partnerships are essential to delivering services that build public trust and demonstrate lasting value. At Technical Assent, we understand the power of collaboration and have developed a CX Capability Model and assessment to help agencies strengthen their approach. Building CX coalitions, the third component of the model, focuses on fostering cross-functional collaboration and aligning stakeholders around a shared CX vision. When teams work together effectively, agencies can streamline processes, reduce inefficiencies, and provide more responsive services to the public. Our latest blog explores how organizations can build strong CX coalitions and sustain meaningful collaboration. ? ? https://lnkd.in/g4yufx5b? ? Our #CXMaturityModel series continues next week, stay tuned to learn more about?Workforce Development and Engagement. #CustomerExperience #CX #TechnicalAssent #CXAssessment #Collaboration #PublicService #Partnerships #FederalAgencies

In government, great service experiences don’t happen by accident—they are designed with intention. While the value of Service Design is often framed in terms of user satisfaction, its real power lies in the tangible, bottom-line benefits it delivers. In case you missed it, our latest article, Technical Assent CEO?John DiLuna II breaks down the measurable impact of well-designed services, including: ? Operational efficiency ? Risk reduction ? Mission outcomes At Technical Assent, we help government leaders reimagine service delivery to achieve these results. Read more about how investing in good service design pays off in real dollars and mission success.?https://lnkd.in/gf7dycXa #ServiceDesign #GovernmentInnovation #DOGE #ServiceThatInspires #TechnicalAssent

Imagine a government agency where every interaction leaves citizens feeling valued and understood. Cultivating a culture of customer experience (#CX) within your organization is essential for making this vision a reality and ensuring that government services meet the needs of all citizens. However, developing and maturing a fully functional CX capability requires more than good intentions—it demands a strategic approach and a commitment to continuous improvement. Building a strong CX culture is the second component of our CX Capability Model and a key driver of better #ServiceDelivery, stronger #PublicTrust, and improved operational efficiency. When customer-centric values are embedded throughout an organization, employees are more engaged, services are more effective, and public perception improves. Our latest blog explores how agencies can build and sustain a CX-driven culture to enhance mission impact and service outcomes. https://lnkd.in/gMaFZRwJ By cultivating a culture of CX you’re well on your way to maturing your organization’s CX program. Want to learn more? Stay tuned for our next blog highlight on?Building Coalitions. #CustomerExperience #CX #ServiceExcellence #PublicService #FederalAgencies #OrganizationalCulture #TechnicalAssent #CXLeadership

At Technical Assent, we are always looking for ways to give back to the military community. As part of a recent company-wide technology upgrade, we were proud to donate our laptops to Tech For Troops, a nonprofit dedicated to providing veterans with access to technology and training. These laptops will help veterans attend virtual classes, connect with healthcare providers, stay in touch with loved ones, and access critical resources. We are honored to support Tech for Troops in their mission to empower those who have served. A big thank you to Tech for Troops and President/CEO Mark Casper for helping us make this happen! #Veterans #GivingBack #SupportingVeterans #TechForTroops #MilitaryCommunity #CommunityImpact

Understanding your customers is the foundation of designing services that are relevant, easy to use, and built on trust. But how do organizations go beyond surface-level insights to truly understand what their customers need? Our latest blog explores the Depth of Customer Understanding, a key component of our #CX Capability Model for federal agencies. By taking a more intentional approach to customer insights, organizations can improve efficiency, reduce costs, and enhance overall satisfaction. Read more about how deeper customer understanding leads to better service delivery: https://lnkd.in/gauEF6uu Stay tuned for our next article on Cultivating a Culture of CX. #CustomerExperience #TechnicalAssent #CXAssessment #ServicesThatInspire #CXStrategy #GovernmentServices #CustomerInsights #CustomerUnderstanding

At Technical Assent, we believe that good government must continuously adapt to emerging needs while maintaining operational integrity. This means investing in key capabilities and making strategic decisions that balance today’s demands with tomorrow’s possibilities. In this article, Technical Assent CEO John DiLuna II shares recommendations for how federal leaders can manage these trade-offs and position their organizations for sustained success. https://lnkd.in/g7X_C_Jt #GovernmentEfficiency #PublicSectorLeadership #ServiceStrategy, #DOGE #TechnicalAssent #ServiceThatInspires

?? The Hard Benefits of Good Service Design In government, great service experiences don’t happen by accident—they are designed with intention. While the value of Service Design is often framed in terms of user satisfaction, its real power lies in the tangible, bottom-line benefits it delivers. Our latest blog post breaks down the measurable impact of well-designed services, including: ? Operational efficiency – Streamlining workflows to reduce costs ? Risk reduction – Preventing errors before they become costly problems ? Mission outcomes – Aligning services with real-world needs for greater impact At Technical Assent, we help government leaders reimagine service delivery to achieve these results. Read more about how investing in good service design pays off in real dollars and mission success. ?? Read the full article - https://lnkd.in/gJ-RcgTj What’s been your experience with the hard benefits of service design? Let’s discuss in the comments! ?? #ServiceThatInspires #ServiceDesign #GovCX #TechnicalAssent #GovernmentInnovation

Do you know your #CX organization type? Understanding it is the key to prioritizing initiatives that drive real impact. Through our work with diverse federal agencies, we've identified three unique types of federal CX organizations, each with unique #ServiceDelivery models. Understanding your type can help you focus on the right CX priorities and activities. This targeted approach enables you to:? + Spend time on activities that positively impact performance.? + Identify quick wins for customer-centered improvements.? + Prioritize long-term investments for sustainable service delivery.? + Achieve unity of effort with a clear vision and aligned team.? ? Read our latest blog in our #CXMaturityModel series to learn more and start your journey towards enhanced customer experiences and better outcomes.? ?? https://lnkd.in/gNZu8ak4 #CustomerExperience #TechnicalAssent #CXAssessment #ServicesThatInspire #CXStrategy #GovernmentServices #OrganizationalDevelopment?

For your #ReadingList today: Technical Assent CEO John DiLuna II is sharing important tips for federal leaders on how to use service-strategy methods to balance cost-cuts.

On this Valentine’s Day we want to take a moment to express our love and gratitude to each and every member of our Technical Assent family. To bring a little bright spot into your day, we’re sharing a picture of the company’s 2025 Valentine, Huck. Mr. Huckleberry is a Miniature Highland Bull who joined the John DiLuna II family this winter. #ValentinePet #Gratitude #ValentinesDay?#MiniatureHighland