TechNet

Drowning doesn't look like drowning. It looks like answering emails at 2am. It looks like 'I'll handle it myself.' Yesterday I was catching up with a friend whose business has been growing fast. His partner wanted to expand into a new sector—huge upside, big opportunity. But my friend just looked tired. Worn down. “I don’t think I can take on any more,” he said. I told him about Jethro. Not the band—Moses’s father-in-law. Moses was leading an entire nation, performing miracles, and delivering people from slavery. But when it came to leadership structure, he was drowning. Handling every issue himself. Solving every problem. Making every decision. Working sunup to sundown. Jethro didn’t sugarcoat it: “What you are doing is not good. You and these people who come to you will only wear yourselves out.” (Exodus 18:17–18) Translation: You’re not leading—you’re bottlenecking. So Jethro gives Moses a new plan: Build layers. Appoint capable leaders. Teach them. Trust them. And stop trying to carry it all yourself. Moses had to let go of control. It probably felt like quitting. But it saved his leadership. And it saved the people he was called to lead. Here’s what I keep coming back to: How many of us are “pre-Jethro Moses”? Trying to do it all. Afraid to delegate. Burning out while pretending everything’s fine. And how many breakthroughs are we delaying—because we refuse to let go? Real leadership isn’t about doing more. It’s about releasing more. So I’ll leave you with this: What structure or system are you clinging to that’s actually holding you back? What do you need to release—so something stronger can rise in its place? #Leadership #BusinessWisdom #Delegation #FaithAndWork #BurnoutIsNotABadge #Exodus18

What's the biggest dream you've ever killed? Not because it wasn't possible. But because someone told you it wouldn't work. If you have an idea that you genuinely think is good, don’t let some idiot talk you out of it. – Stan Lee That line has stuck with me for years. Because Stan wasn’t just a creative genius. He was a fighter. He didn’t create Spider-Man until he was nearly 40 He didn’t see Marvel explode until much later And he almost gave up more than once But instead of folding, he bet on something he believed in and refused to let small minds talk him out of it That’s how I’ve built my career I’ve been told I was aiming too high That I should play it safe That the way I scale teams and build systems was too much or too different But like Stan, I knew what I saw I knew what it could become And I refused to let go of it I’m not where I am because everything lined up perfectly I’m here because I kept showing up Kept thinking bigger Kept pushing when it would have been easier to shrink So here’s the question I ask myself And maybe you need to hear it too What dream are you carrying that you’ve let small thinkers talk you out of? And what would happen if you picked it back up again?? #Leadership #Execution #FieldServices #Entrepreneurship #NeverGiveUp #StanLee #Vision #Scaling #OpsLeadership

They Always Blame the Fiber—Usually, It’s Not. But When It Is… Yikes! It’s a classic scenario: the customer calls in with a network issue, and the first thing they point to is the fiber. “The cable’s got to be bad, right?” But 9 times out of 10, it’s not the cable—it’s the equipment. More specifically, the misconfiguration or failure of the electronic components. Here’s the problem: installers often rely on basic power meter testing to confirm the fiber’s integrity. It’s quick and easy, and it seems like it works. However, power meter tests only measure overall loss between two points. They can’t tell you about issues like poor splices, microbends, or subtle signal reflections—things that can have a massive impact on network performance but are invisible to a simple power test. In a recent job, a customer insisted their fiber was the issue, running a power meter test and claiming there was unacceptable loss. But after confirming the loss was well within spec, we ran an OTDR trace. The OTDR revealed massive reflectance at a splice, and a closer inspection found a kink in the fiber that wasn’t visible in the power test. The fiber was fine, but their equipment? Not so much. Turns out, the issue was with the switch configuration, causing intermittent packet loss. This brings us to the big debate: is OTDR testing overkill, or is it necessary for a complete understanding of fiber health? Power meters can catch basic issues, but OTDR gives you a deeper view into your network’s real performance. Have you seen problems that a power meter missed but an OTDR caught? OPM vs. OTDR—who wins in your book? Leave a comment with your take, and share this post to keep the discussion going ??

A resignation letter landed on my desk this morning. It wasn't about money. It wasn't about workload. It was about something leaders ignore every day. Research shows ?? They quit bad leaders. ?? They quit feeling unseen. ?? They quit cultures that drain them. The Great Resignation proved it. After 20+ years leading teams, here’s the hard truth most executives miss: You don’t have a retention problem. You have a leadership problem. Why people really leave: ? Not the salary — they feel undervalued ? Not the workload — they feel unrecognized ? Not the company — they can’t stand the manager Poor leadership and a toxic culture will drive out your best people every time. The fix? It starts at the top. Your team doesn’t need you to be perfect. They need you to be present. They need purpose. They need to be seen. Want to keep great people? Lead them. Don’t just manage them. What have you seen? Drop your thoughts below ?? #Leadership #EmployeeRetention #CultureMatters #TeamDevelopment

The Hidden Guest Experience Killer: Bad Hotel Wi-Fi In the hospitality industry, we talk a lot about guest satisfaction—comfortable rooms, great service, and memorable stays. But there’s one thing that’s silently damaging guest experiences (and online reviews) every day: frustrating Wi-Fi access??. For hotel owners, operators, and those providing services in the hospitality space, captive portals and authentication issues are a common pain point. Here’s where things often go wrong: ? Slow or unresponsive login pages – If guests can’t connect instantly, they’ll blame the hotel. ? Too many authentication steps – A long, complicated process just leads to frustration. ? Insecure network setups – Outdated security leaves guests (and hotel networks) vulnerable. ? Session timeouts – No one wants to reconnect every few hours. Guests expect Wi-Fi to just work—seamlessly and securely. If it doesn’t, it impacts satisfaction scores, loyalty, and even revenue. For those designing, installing, or managing hotel networks, this is an OPPORTUNITY. The industry needs solutions that make Wi-Fi as smooth as the check-in process. What’s the best (or worst) hotel Wi-Fi experience you’ve seen? Drop a comment below and share this post with someone who needs to see it! #HospitalityTech #HotelWiFi #GuestExperience #HotelManagement

The Hidden Cost of Fragmented Hotel Technology: What It's Really Costing #Hospitality #Technology #Support #Simple

NVIDIA just raised the bar. ?? The Future of Field Services Has Arrived. In my 20+ years with Fortune 500 tech, I’ve never seen a leap like this: The Old Model: ? More technicians ? More trucks ? More overhead ? More problems The New Reality: ? AI predicts failures before they happen ? Machine learning optimizes every dispatch ? Automated diagnostics slash resolution time ? Remote fixes eliminate truck rolls This isn’t theoretical. This is happening now. Here’s what separates the winners from the rest: 1. Smart Diagnostics ? AI spots patterns humans miss ? Problems fixed before clients notice ? Less downtime, more uptime 2. Predictive Excellence ? Stop reacting to failures ? Start preventing them ? Cut costs by 40%+ 3. Workforce Transformation ? AI won’t replace your techs ? It will make them superhuman ? Higher first-time fix rates ? More wins, less waste 4. Intelligent Dispatch ? Right tech ? Right place ? Right time ? Every time The Truth: Companies that ignore this shift won’t just fall behind. They’ll disappear. The Next 18 Months: ? Leaders who adapt will dominate ? Those who wait will chase ? The rest will fade away Which category will you be in? Drop a ?? if you’re ready to explore the next generation of field services. Let’s talk about your roadmap.”** #AI #FieldServices #Innovation #Leadership #TechTransformation

Your communication exposes you: Are you serving your ego? Or serving your mission? (Your results already answered) Most leaders think communication is about being clear. It's not. After 20+ years leading teams, here's what I've learned about the real laws of communication: 1. The Authority Trap Everyone's trying to sound smart. Few are trying to connect. Guess which one actually drives results? 2. The Clarity Rule If you can't explain it to a 10-year-old, you don't understand it well enough. Period. 3. The Energy Law Your message isn't just what you say. It's how you make people feel. Doubt kills more deals than lack of data. 4. The Focus Principle Good communicators share information. Great ones shape beliefs. Elite ones drive action. 5. The Trust Formula Facts tell. Stories sell. But consistency builds empires. Here's the truth: Your fancy words won't save you. Your impressive stats won't matter. Your credentials mean nothing... If you can't connect. Want to be a better communicator? Stop trying to sound important. Start trying to be understood. The rest will follow. #Leadership #Communication #ExecutivePresence #BusinessGrowth

Being a project manager is brutal. You take the blame when things go wrong. You rarely get credit when things go right. You juggle impossible deadlines, shifting priorities, tight budgets, and teams that don’t always see eye to eye. And yet, project managers make the impossible happen every single day. So here’s a HUGE shoutout to all the PMs out there—your job isn’t easy, but it’s essential. ???? And here’s my tip for the week… Proactive managers are always preparing. Reactive managers are always repairing. —-What’s the single most important lesson you’ve learned as a project manager? Drop it in the comments and repost this to recognize the PMs who keep the world moving.

Wait… Data Centers Use Water? What the Heck? Everyone knows data centers consume massive amounts of energy—but the hidden cost is water. Every Google search, Netflix binge, and AI query requires millions of gallons per day to keep servers cool. In 2022 alone: ? Google: 5.6 billion gallons—enough to fill 8,400 Olympic-sized swimming pools. ? Microsoft: 6.4 billion gallons—the annual water use of nearly 60,000 U.S. homes. ? Meta (Facebook): 2.9 billion gallons—more than Las Vegas’ Bellagio fountains use in 15 years. A single large data center can use as much water as a city of 30,000 people in a year. And in places like Minnesota, residents are raising alarms over groundwater depletion as these facilities expand. With AI adoption skyrocketing, the demand for data centers is surging, intensifying the strain on local water supplies. Training a single large AI model can consume as much water as a nuclear power plant running for days. Communities are pushing back. In Chile, public outcry forced Google to abandon plans for water-based cooling in a new data center. Meanwhile, Microsoft is pledging a 95% reduction in water use in some of its facilities by 2024. But is that enough? Maybe it’s time we start asking: Should companies be required to disclose and reduce their water footprint—just like carbon emissions?