Rep AI

?? At SNOW customer experience isn’t just about solving issues—it’s about building relationships and driving meaningful growth. In our recent conversation, Thomas McCray, VP of Customer Experience, shared how Snow: ? Balances employee satisfaction with exceptional service ? Uses data to prioritize quality over speed in customer support ? Leverages AI to boost conversions (9.5% sales from AI-led interactions, 34% abandon cart rescue!) From overcoming scaling challenges to integrating AI that feels human, this chat is packed with actionable insights for DTC brands looking to grow smarter. ?? Check out the full discussion to learn how CX can become your next revenue driver: https://lnkd.in/eeeXZxty #DTC #CustomerExperience #AI #GrowthStrategies #CX #Shopify #ecommerce #ecommexperts

We love our customers (obsessed-level love), and we are thankful every day for the opportunity to do what we love and see how it brings them value. So, when we receive new reviews that shows their love back to us we get goosebumps all over ?? Check out our Wall of Love ?? https://lnkd.in/esEqJppW #thanksgiving #walloflove #ecommerce #growth

?? Jonathan Levine, brought his years of experience scaling eCommerce brands to our conversation, diving into strategies for breaking through growth plateaus, optimizing acquisition channels, branding and messaging, and leveraging technology for smarter decisions. Watch our full webinar for his tips and recommendations on building a sustainable, growth-ready direct-to-consumer brand: https://lnkd.in/dmp8cqRH Here are some tiny highlights from the super insightful session: #shopify #ecommerce #AI #shopifyexperts #CRO #growth

??A new agent was just added to the AI Support Skills, introducing - Address Change! ?? Once you activate this skill, your shoppers will be able to update their order address directly in chat based on your policy. From street names to postal codes, with real-time confirmation and error handling, it empowers your support team to deliver quick, accurate assistance and gives customers more control over their orders. ?? Learn more about our new support task agent: https://lnkd.in/dmVKZJbr The Change Address agent joins four other Support Skills agents released recently: Cancel, Return, Exchange and Track order. More to come! Here's how the change address agent is activated and works action:

Is scaling on Shopify your top priority? Join us this Thursday for an exciting conversation with Jonathan Levine as he reveals proven strategies for scaling DTC brands. Why are they proven? Because Jon has spent his entire career transforming brands from unknowns to household names through hands-on dedication and innovative marketing tactics. There's so much to learn, so register now to join us > https://lnkd.in/e6pdsPsz #shopify #dtc #directtoconsumer #ecommerce #founderled #marketing #B2CMarketing

?The holiday season has arrived, and we understand just how vital it is for our customers' businesses to gain every advantage in attracting and converting shoppers. That's why we're removing any tier restrictions on traffic and sessions through the end of the year. We're here to support our customers in making this the most profitable time of the year with engaging conversations that convert, all on us. Let's make this a season to remember! ?? Looking for a good read? Enjoy the conversational AI holiday maximising tips for 2024: https://lnkd.in/drrh9vAR #shopping #ecommerce #shopify #cro #revenue #AI #shopifyexpert

When shoppers with items in their cart start slipping away, Rep AI steps in. A quick nudge, a suggestion, reminder, or a discount—whatever it takes to keep things moving toward checkout. A proven sales formula by our behavioral AI that enables our customers save millions each month. Shauli Mizrahi breaks down one of the sales skills the AI has to bring conversions to a close at the end of the funnel, at the right moment, every time ?? #ecommerce #AI #shopify #shopifyexperts #CRO

Store is overloaded with support tickets? But you have that chat there... it's supposed to give an answer, right? Wrong. #Support today isn’t just about fast responses. It’s about smart, up-to-date guidance that understands and assists customers in meaningful ways. With #AI-driven solutions, like Rep, you're not just answering questions—you’re delivering personalized help, spotting issues before they arise, and giving shoppers exactly what they need. From answering product questions, managing operational tasks like order changes and returns to anticipating customer needs, Rep empowers merchants to scale support that also scales revenue. ?? Read more about how AI improves customer service on Shopify, reduces support cost and increases revenues: https://lnkd.in/db98725U #shopify #ecommerce #CX #chatbots #ai #cx #shopifyexperts

We've got some new powerful features rolled out in your Rep Console to help you give your shoppers the best experience without you breaking a sweat, Here's what's new at Rep AI: ↗? Support Skills: Huzzah! We are now covering your order operational tasks. Your AI concierge can handle cancellations, order tracking, address change, refer to return portal, and soon subscription management, all through smooth, human-like conversations. Efficiency just got an upgrade.??? ↗? Proactive Sales Skills: Our new skills engage each shopper with the perfect unique message at just the right time. You can now tailor the tone, customize promotions, and let AI do the selling for you. ? ↗? Support Performance Analytics: Gain deeper insights with two new data points: Deflected Support Tickets: See how many conversations were fully managed by the AI and Potential Savings from Ticket Reduction: Track how much you're saving with AI-powered support. ?? ?? Read more about these features on our blog: https://lnkd.in/d3yMECy7 ?? Head over to your Rep Console to check your new features and data: https://lnkd.in/d93V3YWt #eCommerce #AI #Shopifycommunity #ProductUpdate #BFCM2024 #Shopify #CustomerExperience

?? Halloween comes once a year, but for e-commerce merchants, the real frights linger all year round. From terrifying spends to ghastly abandoned carts, there’s no shortage of business nightmares that haunts a merchant in the dark of night. But fear not! With the right tools these e-commerce nightmares can transform into success stories. We love seeing merchants tackle these challenges head-on and get their store thriving with higher conversion rate and more time on their hands. Dive deeper into these night sweats and how to ghost bust them into success ?? https://lnkd.in/d8zKkN5f #shopify #AI #ecommerce #CRO #Halloween #growthhacks #digitaltransformation