Scheduling is about to get a lot easier with Capacity. We’re excited to share that Capacity has acquired: YouCanBookMe ?? With the amazing scheduling tech from YouCanBookMe, soon our users will be able to create custom booking experiences in the same platform where they automate support. “Teams waste way too much time going back and forth to schedule meetings,” says David Karandish, CEO. “Together with YouCanBookMe, we want to make bookings simple, automated and connected across channels so teams can focus on doing their best work.” We’re so excited to add these crucial capabilities for our customers, alongside the YouCanBookMe team. Read more here: https://hubs.li/Q035bN8G0
Capacity
软件开发
University City，Missouri 7,649 位关注者
Capacity is a support platform that uses AI to drive down support costs, improve efficiency, and boost experiences.
关于我们
As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand. Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction, Textel, and YouCanBookMe. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit capacity.com.
- 网站
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https://capacity.com
Capacity的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- University City，Missouri
- 类型
- 私人持股
- 创立
- 2017
- 领域
- Artificial Intelligence、SaaS、Conversational User Interfaces、Machine Learning、NLP、Text Mining、Enterprise Software、Information Management、help desk、automation和workflows
地点
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主要
获取路线
6665 Delmar Blvd
Ste 3000
US，Missouri，University City，63130
Capacity员工
动态
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Did you catch our webinar with DSW Designer Shoe Warehouse yesterday? ?? Tim Harpe and Zach Jones joined us to tell DSW's #AI story and how #IVAs have saved the company $1.5M in #CustomerSupport expenses. Watch the full webinar here ?? https://hubs.li/Q039Pzpb0 And thank you to our cohosts as well as Marilyn Cassedy for hosting! ??
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?? Don't miss out! DSW Designer Shoe Warehouse's Tim Harpe will be joining us tomorrow with Simplify's Zach Jones to shed insight on how #IntelligentVirtualAgents have saved $1.5M in #CustomerSupport costs. ?? Join us tomorrow at 10 AM CST to learn: ? How to choose an #IVA vendor that helps you accomplish your goals ? How the perfect combination of CX and AI can improve your bottom line ? How to scale AI support across your organization for more savings Save your spot here: https://hubs.li/Q039c5fz0
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Heading to Channel Partners Events Conference and Expo next month? Come join us for our Happy Hour to learn more about Capacity, TPX and the TAA ?? Looking forward to seeing you there!
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Should you build your own RAG? Check out the blog to learn more: https://lnkd.in/eeat3-5j
Founder of Lucy (Capacity's Answer Engine?), the Minnesota Cup and Mentor, Coach & Advisor.
Over the many years as a tech entrepreneur, I've seen waves of tech innovation and the excitement by enterprise IT to want to build the latest and greatest on their own. As the tech matures, the internal pilots often fade as a robust market for packaged solutions evolves. I've seen this in CMS, eCommerce, Marketing Automation and most recently, in the ever evolving world of Generative AI. https://lnkd.in/eJ4B3C9m
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Learn how DSW Designer Shoe Warehouse is saving $1.5M in support costs with Virtual Agents ?? Join our host Marilyn Cassedy for a short 30-minute conversation with DSW's Tim Harpe and Simplify's Zach Jones, where we'll chat about: ?? How to choose an IVA vendor that helps you accomplish your goals ?? How the perfect combination of CX and AI can improve your bottom line ?? How to scale AI support across your organization for more savings Don’t miss out on this chance to learn exciting new AI strategies from a national retailer. Sign up here ?? https://hubs.li/Q038jvMF0
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Go Capacity! ?? Our entire Rev team flew in to the St. Louis headquarters for in-person meetings and activities (including a water-based office flip cup competition). Much appreciation to David Karandish and Karaline Venezia for hosting, Lauren Tapko for organizing, and all our team members for flying in ??
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How do you choose the right problem to solve? ?? Listen to our CEO and cofounder David Karandish break down how smart problem solving drives innovation ??
New Episode: The Problem Triumvirate Unlocks Real Innovation ??? In this episode of Entrepreneurial Excellence Podcast, we sit down with David Karandish, Founder and CEO of Capacity, to explore the power of problem selection. He breaks down the three types of problem-solvers—describers, solvers, and selectors—and explains why the ability to choose the right problem is what truly drives innovation. ? If you want to sharpen your thinking and rethink how you approach challenges, this episode is a must-listen! Tune in now! ?? YouTube: https://bit.ly/3CWkjLp Spotify: https://bit.ly/3X8AuvK Apple podcast: https://bit.ly/4gWcpPP Amazon podcast: https://bit.ly/3D2MIPU
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Want to optimize your voice support experience? ??? Join Channel Sales Manager David Smith and Solutions Architect Paul Esquino for an exciting new webinar on #VoiceAI and how they can improve your #CustomerExperience. ? Elevating customer interactions with AI model improvements ? Improving service over time with sentiment analysis and call summarization ? Staying #OnPrem or in the #Cloud, no matter your data needs Don't miss out on the chance to uncover exciting developments in AI-powered voice support! Sign up here ?? https://hubs.li/Q037mYV60
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Capacity转发了
Success isn’t just about having the right ideas—it’s about knowing how to approach problems. Some define what’s wrong, others create the solution. Both are essential, but the real game-changer is knowing when to step into each role. Don't miss the full episode of David Karandish this week! ?? #Entrepreneurship #Leadership #ProblemSolving #StartupSuccess #BusinessGrowth