OnRamp

OnRamp is hiring 2 SDRs to join the team in 2025, 1 commercial and 1 enterprise. Why join OnRamp? - Q4 will be our biggest quarter in company history - Emerging market with huge greenfield territory to go after - Highly skilled, motivated team to work with and learn from every day - With our 2025 growth goals, we will need more AEs. This role gets you to the front of the line in hiring for closing spots Role is in office 5 days a week in downtown Boston. I am open to all experience levels. Shoot me a DM, email, cold call or cold face time about why you are the right person for the job.

Monday was one for the books. An early train ride from Boston to NYC started with an unexpected delay (let’s just say, it wasn’t a great day for a deer). By the time I arrived, it was a sprint to fit in calls and prep for the main event: a dinner with 20 Customer Success leaders hosted by John Gleeson. John’s vision was simple: a relaxed, no-pressure evening with some of the best minds in CS. Guests included leaders from Slack, UiPath, Airtable and more—all gathered to talk about challenges in CS and exchange insights. The highlight? Onboarding. It’s a hot topic, and nearly everyone wanted to hear more about how we’re tackling it. As people lingered well past dinner, it hit me—these moments matter. Creating space for meaningful connections isn’t just good for business; it’s the heart of what makes the customer success community so different from any other. The buzz about OnRamp is growing, and I know it’s just getting started. We are looking forward to hosting more CS community events around the country in 2025! Thank you John and the amazing OnRamp team for making this happen. More to come!

Introducing OnRamp Lanes: a powerful automation feature that visually organizes and maps your entire customer onboarding workflow in a clear, linear format—delivering optimal efficiency and a seamless experience from start to finish. With Lanes, internal teams gain a centralized workspace that automates new project creation, progresses customers through stages based on preset rules, and ensures a consistent, high-quality experience with reusable playbooks. By eliminating high-touch, time-consuming tasks, Lanes frees teams from unnecessary manual work and intervention. For customers, this means a frictionless onboarding experience, free from fragmented stops, starts, and frustrating delays. Instead, they’re smoothly guided through each stage, setting the foundation for a stronger long-term relationship from day one. https://lnkd.in/gmYbRGRb

??NEW product alert from OnRamp: OnRamp Lanes! Your entire customer workflow can now be fully mapped in clear stages within OnRamp UI. This enables teams to enhance vibility across all customer onboarding stages from Closed Won to implementation finish/go live. Big win for a customer onboarding platform! Check out more below: ??

When a buyer invests in a platform to solve their pain points, it shouldn’t create new ones.? That's why we’re thrilled ?? to launch OnRamp Lanes—workflow mapping automation for customer teams to kick off, automate, and track their customer onboarding projects… now virtually hands-free. ?? Making it easier for them to deliver the value promised, not the friction that's common with onboarding. Our customers asked us for a way to auto-create projects in the background, triggered from Salesforce and HubSpot. They asked to have customers auto-advance to stages based on rules, without manually intervening every time. They asked for it to be intuitively simple, like kanban simple.? And the team delivered! ??

As someone who thrives on visual organization, I love how OnRamp Lanes simplifies complex workflows into a clear, Kanban-style format. It’s been a game-changer for me to keep my tasks and projects on track while making sure progress is visible to everyone involved. Kudos to the incredible product and engineering team for continuing to make OnRamp the most powerful onboarding automation platform on the market. Highly recommend checking it out. Let me know what you think! ??

Introducing OnRamp Lanes: a powerful automation feature that visually organizes and maps your entire customer onboarding workflow in a clear, linear format—delivering optimal efficiency and a seamless experience from start to finish. With Lanes, internal teams gain a centralized workspace that automates new project creation, progresses customers through stages based on preset rules, and ensures a consistent, high-quality experience with reusable playbooks. By eliminating high-touch, time-consuming tasks, Lanes frees teams from unnecessary manual work and intervention. For customers, this means a frictionless onboarding experience, free from fragmented stops, starts, and frustrating delays. Instead, they’re smoothly guided through each stage, setting the foundation for a stronger long-term relationship from day one. https://lnkd.in/gmYbRGRb

Last night's exec dinner with OnRamp and Success Venture Partners in NYC brought together great company and even better conversations. Hosted by Ross Lerner and John Gleeson ?? Lots of insights exchanged from onboarding and customer success to scaling with impact -- further proof that collaboration and connection drives innovation. -- The OnRamp team has loved hosting conversations and connecting with CS execs at our in-person events this fall and we look forward to continuing into the new year! Want to attend a CS exec dinner in your city? Send us a message!

Great dinner tonight with OnRamp and SuccessVP networking and meeting new friends. Thanks Ross and John for an engaging time! Petros Perselis Deb Das Robert Berluti Ross Lerner John Gleeson Michael Boyd, CITP

One of the best decisions I ever made was to create a CS Ops team back when we were building our churn-fighting muscles at HubSpot. Here's a post from OnRamp's Co-Founder and COO, Ross Lerner sharing his thoughts on the matter. At OnRamp we believe every CS organization should have a CS Ops function. There is a lot of gold to be mined in Operational Excellence.