FOCUS

There is a theory that if there is an accident in the middle of an intersection, each individual standing on a different corner will have a different perspective about fault, how the accident could have been avoided, results or implications, and much more. ? The perspective from our corner of the industry is focused on four trends with the potential to shape the P&C insurance landscape in 2025 and for many years to come, including the rising popularity of excess and surplus (E&S) insurance, advancements in exposure management and geospatial technology, the increasing integration of artificial intelligence (AI), and the dynamics of Florida’s takeout business. These developments are poised to redefine how the industry operates and addresses challenges. ? https://lnkd.in/ea2JpYgd #P&CInsurance #propertyandcasualty #ExposureManagement #Homeowners #Insurance #insurtech #coreadmin #riskmitigation #innovation #RiskManagement #underwriting

With the California wildfires now estimated to be the costliest wildfires in U.S. history, this bit of good news about decreasing reinsurance rates is nice, but just a drop in the proverbial bucket. https://lnkd.in/eyngkyVk #PandCInsurance #propertyandcasualty #ExposureManagement #Homeowners #Insurance #insurtech #coreadmin #riskmitigation #innovation #Risk Management #underwriting

During National Women's History Month and on International Women's Day, we celebrate the achievements of women at FOCUS and around the world in leadership, business, and life. Thank you to women past, present, and future for your contributions, advocacy, and inspiration! #WomensHistoryMonth #IWD2025

?? Happy Employee Appreciation Day! ??Today (and always!) we recognize and celebrate the incredible dedication, hard work, and passion of our team. Whether they’re in underwriting, customer service, operations, leadership, or driving innovation in other ways, their contributions make a difference every day! To our team members we say, your commitment to excellence, teamwork, and our clients fuel our and their success, and we are grateful for everything you do. Thank you for your dedication, resilience, and the impact you make within our organization and beyond. ???? #EmployeeAppreciationDay #ThankYouTeam #AppreciateOurPeople #EmployeeRecognition #ValuedEmployees #FOCUS #InsuranceTechnology #PolicyAdministration #PandCInsurance #propertyandcasualty

Customer Experience = Revenue Growth ?? What if your customer service strategy wasn’t just about handling inquiries—but actually driving revenue? That’s exactly what happened when a leading commercial insurer partnered with FOCUS to build a best-in-class service center from the ground up. The results? ? $62M in premium growth ? Higher retention rates (up to 6% improvement!) ? Improved customer satisfaction with proactive engagement ? Agents freed up to focus on sales, not admin work ?? Better service isn’t just a cost—it’s an opportunity. See how a smarter service model transformed this insurer’s customer relationships AND bottom line. ?? Download the case study now! ?? ?? https://hubs.ly/Q039Gr490 #Insurance #CustomerExperience #Retention #BusinessGrowth #InsuranceTechnology #BPO #PolicyAdministration

Customer Experience = Revenue Growth ?? What if your customer service strategy wasn’t just about handling inquiries—but actually driving revenue? That’s exactly what happened when a leading commercial insurer partnered with FOCUS to build a best-in-class service center from the ground up. The results? ? $62M in premium growth ? Higher retention rates (up to 6% improvement!) ? Improved customer satisfaction with proactive engagement ? Agents freed up to focus on sales, not admin work ?? Better service isn’t just a cost—it’s an opportunity. See how a smarter service model transformed this insurer’s customer relationships AND bottom line. ?? Download the case study now! ?? ?? https://hubs.ly/Q039GhwY0 #Insurance #CustomerExperience #Retention #BusinessGrowth

In insurance, exposure management helps insurers assess and mitigate risks, but what happens when exposure management solutions fail to capture real-time data related to specific perils or properties? https://bit.ly/41KKzlB #PandCInsurance #propertyandcasualty #ExposureManagement #Homeowners #Insurance #insurtech #coreadmin #riskmitigation #innovation #RiskManagement #underwriting

According to this article, much of Florida could be classified as “climate abandonment areas” by 2055 as residents move to safer cities and states. If this dramatic shift does actually take place, it would reshape the insurance conversation across the industry, but especially in homeowners and commercial property. https://lnkd.in/eQQycV9R #PandCInsurance #propertyandcasualty #ExposureManagement #Homeowners #Insurance #insurtech #coreadmin #riskmitigation #innovation #RiskManagement #underwriting?

As the state continues to see escalating insurance claim litigation, a recent report from the Florida Office of Insurance Regulation (OIR) indicates this is a major reason for property insurance premium increases. https://lnkd.in/gCMMnKSc #P&CInsurance #propertyandcasualty #ExposureManagement #Homeowners #Insurance #insurtech #coreadmin #riskmitigation #innovation #Risk Management #underwriting

Great gathering of the FOCUS Service and Underwriting Leadership Team for some strategic planning and axe throwing. Fantastic to have the opportunity to connect and collaborate in person. We've got our eyes on the target, 2025 is going to be a bullseye! #FOCUSInsuranceServices #Insurnacebusinessprocessing #Underwriting #CustomerService #ClaimsManagement #Insuretech #P&CInsurance #propertyandcasualty #Insurance #innovation