TCN

We are delighted to announce that our TCN EU team has successfully implemented our contact center platform for a new client - Recrut Us. Recrut Us helps companies and organizations find the best matching HR company for the individual task/solution easier, faster, more cost-efficiently and with better candidate and recruitment quality. The firm began in Denmark and is now working across?Sweden, Finland, Norway and will soon be branching out to work in the UK. With the help of TCN, the company?is hoping to scale quickly and launch to a further 17 countries in Europe in the next six months and in the?future, to the US also. Director Jakob Skaaning Neubert said he had used the TCN platform when he worked for a?previous company and was so impressed with it he knew it was the?solution?he wanted to go ahead with. The things he especially likes about the platform?are the speed of implementation, general ease of use, as well as?the clear sounds offered during and between calls.? Alexandru-Mihai Mina, EMEA Business Development Director at TCN, said that Jakob first contacted the UK team which put him in touch with colleagues in Romania.?The swift implementation demonstrates the company's efficient global collaboration and positions Europe as a strategic growth market. This move, coupled with key senior hires, establishes a strong foundation for TCN to expand its innovative call center technology across the continent.

We are delighted to announce new client signing Lovetts Solicitors to our growing roster of UK clients. Lovetts is a law firm based?in?Guildford and its debt collection arm, Guildways, chose TCN for its voice and SMS tools. Lovetts Solicitors are specialists?in?UK & International debt collection and recovery. ? The TCN UK team including?Emma Reynolds?and Spencer Taylor were on site for implementation and agent and management training.? ? After just two weeks of using the TCN cloud-based platform, the team was so impressed it decided to implement the software into the overall firm, Lovetts and has already gone live! ? Chris E. Operations Director at Lovetts, said:?“The implementation of TCN has helped our call handling volumes massively. In just the first week of going live, we had managed to make the same number of calls as we had in a month previously!” High praise indeed! #clientwin #newclient #globalcompany #teameffort #debtcollection #callcentresoftware #contactcentresoftware #cloudbased #teamwork

What a fantastic time at the South TX HFMA conference! We had a blast connecting with industry leaders, sharing insights, and learning about the latest trends in healthcare finance. Though it’s the last day, we're already looking forward to next year's event. Thank you to everyone who stopped by our table! If you weren't able to make it, feel free to connect with us at https://lnkd.in/gVe37nEE #HFMA #TCN #ContactCenterSolutions HFMA South Texas Chapter Scott Brownlee

We're thrilled to officially welcome Alexandru-Mihai Mina (our third Alex in Romania) to our TCN EU team as the new EMEA Business Development Director. Alex brings a wealth of experience in?collections,?executive management and investment strategies across European and Asian markets. With over 15 years of experience in the financial services and collections industry, Alex has consistently delivered exceptional results in various leadership roles. His expertise in business development, market expansion, and client relationship management makes him an invaluable addition to our team. Alex's international experience and?ability to navigate diverse business cultures?will be crucial in driving TCN's growth across the EMEA region. He'll be instrumental in expanding our cloud-based contact center solutions and fostering strategic partnerships. Alex shared: "I'm excited to join TCN and leverage my background in financial services and collections to help businesses enhance their customer engagement and operational efficiency. "I look forward to contributing to TCN's mission of revolutionizing contact center operations across EMEA." Please join us in welcoming Alex to the TCN family alongside our colleagues in Romania Victor Marcu, Mario Anghel, Alexandru Marin, Alexandru Dima and Kerry Sherman. We're confident that his expertise will play a pivotal role in our continued success and expansion in the EMEA market. #CollectionsandContactCenterOptimization #BusinessDevelopment #BusinessStrategy #MarketExpansion #RelationshipManagement #FinancialAnalysis #FinancialInvestment #ExecutiveManagement #EMEABusinessDevelopmentDirector #newhire #globalcompany #globalteam

We are announcing another new UK client sign up, with ARC (Europe) Limited. TCN is delighted to be working with ARC Europe, based?in?Walton-on-Thames, UK. ARC's goal is to help people resolve their debt based on their personal circumstances with its flexible and tailored repayment solutions. ? ARC was so eager to work with TCN, it has come out of its contract with another dialler provider early. It has chosen TCN because of its reputation, speed of implementation and seamless integration and product support. ? Emma Reynolds?was on site for the implementation and agent and management training. ARC is currently using the TCN platform for inbound and outbound calls, Voice Analytics?and Business Intelligence reporting. ? Dan Ryan, Head of Collections at ARC said: "Things have been going really well since we went live on the 25th?July. ? "The future is bright with TCN. We're excited to see what we can achieve." Spencer Taylor Kerry Sherman #newclient #newrelationship #clientfeedback #contactcentre #callcentre #cloudbasedsolutions

We are delighted to welcome aboard our new UK client Quick Finance Limited, a UK-based Finance broker in UK. Quick Finance is a leading business solution offering comprehensive financial services and provides unmatched support and expertise. Quick Finance has partnered with the TCN platform for its inbound and outbound calls. It approached TCN after hearing positive industry feedback and TCN was able to implement its software in just a couple of days. Aakash Satope, Operations Director at Quick Finance, said the company was "delighted with the TCN solution" and how seamlessly it was integrated and implemented?with its own software. He said: "We are looking to grow rapidly?and are sure that TCN will be able to help us with that. The support we have received?has been exceptional and we are really pleased with everything so far."

We are excited to participate in AccountsRecovery.net's Demo Day?on Monday, September 23 at 1 pm ET.?We will be showcasing TCN Operator and ways you can boost collections and contact center efficiency using automation. Register here:?https://lnkd.in/gaQhgMSh Mike Gibb Bryce Payne Dave Bethers #collections #demo

We are delighted and proud to announce that Emma Reynolds our UK account manager is a finalist in the Credit Strategy Women in Credit Awards in the category Team Player of the Year - non-creditor. The prestigious awards take place on 9 October in Manchester, UK. Emma is a phenomenal team player and an essential part of the UK team and is leading the way when it comes to leads, contacts, sales and aftercare. She is extremely well respected and thought-of in the UK industry and within the company as a whole. Fingers crossed for a win for Emma! #WiCAwards #womenincredit #bestteamplayer #creditcollections #callcentresoftware #contactcentre #diallerasoftware

We are delighted to announce new client, utility provider Apa Prod has selected TCN as its call centre solution in Romania, EU. Apa Prod, is a Romanian regional water and sewage provider serving over 70,000 B2B and B2C clients, as the water supplier for Hunedoara County in western Romania. TCN not only facilitated the creation of Apa Prod's customer support department but was also selected as the software provider to enhance the efficiency of its customer service. Dorin Gligor, General Manager of Apa Prod, said: "We wanted to automate our interactions and improve the customer experience, and we chose TCN because it was the best company that could offer us a product to meet our needs." This was a great team effort by our EU team including Victor Marcu, Mario Anghel and Alexandru Dima. Thanks to ContactCenterWorld for sharing this story. #newclient #eu #eucompany #globalcompany #callcentre #dialler #contactcentre #cloudbased #cloudbasedsolutions #tech

Our TCN UK team is attending and exhibiting at the Credit Services Association UK Credit and Collections Conference (UKCCC) again this year. The team always looks forward to this one! Catch us at stand 9 where you will be able to meet with and chat to Kerry Sherman who is flying over from the US for the event, Emma Reynolds and Spencer Taylor. They are friendly and knowledgeable about the right contact centre solution can help your business get ahead and stay compliant. We are also delighted to have been named a finalist in the accompanying awards in the CSA team category! #tcn #awardsnight #csa #exhibiting #ukccc #networking #tradeassociation #conference #events #members