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tawk.to
科技、信息和网络
Las Vegas，Nevada 6,204 位关注者
Because you need a free and easy way to communicate with your customers.
关于我们
tawk.to makes it easy for over six million people to communicate and transact with billions of customers — no matter where they are or how they pay. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Be there when they need you with unlimited messaging, ticketing, and your own Knowledge Base — all 100% FREE. tawk.to’s messaging and customer management software is easy to use across all devices and integrates with all your websites and landing pages. tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go. tawk.to offers 24x7-365 live support. Visit tawk.to and initiate a chat, browse our Help Center at https://help.tawk.to/ or email us at [email protected]. Don't have a tawk.to account? Create one for free at https://www.tawk.to/ Work with us! View current openings here: https://www.tawk.to/jobs-at-tawk-to/
- 网站
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https://www.tawk.to
tawk.to的外部链接
- 所属行业
- 科技、信息和网络
- 规模
- 201-500 人
- 总部
- Las Vegas，Nevada
- 类型
- 私人持股
- 创立
- 2012
地点
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主要
获取路线
187 E Warm Springs Rd
SB298
US，Nevada，Las Vegas，89119
tawk.to员工
动态
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This morning I had a conversation with 3 engineers currently responsible for an important product release at tawk.to The topic was about estimating timelines, and failing to meet a deadline that they had set for themselves. My tone and message was received as though I was disappointed. And truth be told, I was. But not because we missed the estimated delivery date. Nor because they didn't work hard/smart enough to deliver. It was an estimation. I get that. I was disappointed because the mistake was not made public. And the subsequent mistake I made, was to not make that clear. We didn't speak about the missed deadline, and just carried on as though nothing had happened. The way to build great products, and more importantly, the way to build great teams that build great products; is to commit to the constant optimisation of bettering the way we do things. But because we didn't publicly address the failure, and then document our mistakes, it makes it very hard for us to get better. The reason they didn't address the delay head on, was probably because they didn't feel safe enough to do so; which is probably a culture problem at my organization. And that's why I am writing this post. Nothing good grows in the dark. Period. I want my people to fail. I want you to make mistakes. And when you do so, just tell everyone in the company all about them, so we all learn, and grow together. As the only way to grow a company, is to grow the capabilities of its people. People grow, then companies grow. Not the other way around. Some will read this post and think even writing it was a mistake. And it probably is. But that's ok. Because as our ceo, I'm allowed to make them too.
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My 4 year old can tell me when the lights won't turn on. My 9 year old can suggest I check the switch board. But I probably need an electrician to identify the root cause, and solve the problem. Most companies are filled with 'Problem identifiers', just like my 4 year old. Some companies manage to attract both 'Problem identifiers' and 'Solution identifiers'. But the best companies are made up of people that know how to get to the root cause, and are skilled in executing the appropriate solution. There is a big difference between being 'problem aware', 'solution aware' and 'solution capable'. Don't make the same mistake I've made over the years, and confuse the three. ?Valuable: Problem identification ??More valuable: Problem+solution identification ???Most valuable: Problem+solution identification + solution execution I'm not entirely sure why I wanted to share this today, but I hope it helps ??
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tawk.to转发了
Last night my family and I dined at a Michelin guide rated restaurant in #Latvia. Mid-way through our meal, my wife found a?fish hook?in her mouth, after chewing on a piece of octopus.?Images attached. As a guest, and as both business and restaurant owners ourselves, we understand things like this can happen (it absolutely should not) but we do understand that in business extraordinary circumstances can occur. What struck me about the experience most however, is?how the restaurant reacted: In the moment, I was just incredibly grateful that my wife caught it before it went down her throat. Just imagine?what would have occurred if she had swallowed? When I calmly (and quietly) brought it to the restaurant staff's attention; the waiter’s response was: “What would you like me to do? I’m not the fisherman!” If you know me personally, I am sure you can imagine how that landed with me. In front?of my two young children. I am the founder/ceo of one of the world's most widely used customer service applications, servicing over 9 million users globally; who use our software to communicate with over 3.2 Billion end consumers every month. I'm also a restaurant owner (tesorogastronomia.com) that donates 100% of all proceeds to support local charities. And this would have to be one of the worst customer service experiences I've witnessed. I respect that in business, that we all make mistakes at some point. Though it's how we 'respond' in a crisis like this; that really matters. The team had the opportunity to make things right, and defuse the situation as much as possible; but instead they chose to go on the defensive. Rookie mistake, from a restaurant listed in the The MICHELIN Guide Ultimately, leaving a terrible taste in our mouths that went far beyond a rusty old fish hook, so we got up and left the restaurant mid-meal. This note isn't to call the restaurant out, in fact; I've purposely left their name out of the post. But it's to reflect on how you train your team to?react to situations like?this. Take the time to completely review your response principles and procedures, hold your suppliers and team members accountable, and give them the training and incentives to not only learn how to react in a crisis, but to put preventative measures in place so that things like this never occur in the first place. It matters, not just to avoid negative publicity, but it could have killed my wife, whilst sitting in front of her two young children and husband. As someone that employs so many people globally, I can tell you that in business, the fish rots from the head. Everything is the leadership's responsibility. At all?times. How we plan for crisis matters. And how we respond in crisis matters. Because I can absolutely assure you, that sooner or later, we all have our own fish-hook moment.
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