Talkdesk

?? Winter is coming soon, but it is award season at Talkdesk right now thanks to G2! ?? Customer reviews are coming in hot, so we invite you to see why users rated us as a Leader in the G2 Summer reports for Contact Center Software. ?? This recognition reflects our commitment to delivering exceptional customer experiences and innovative solutions, and we couldn't be more proud of it! ?? Thank you to our amazing customers, employees, partners, and friends for your continued support and feedback. ?Are you ready to elevate your contact center? ?? Discover why we're leading the way in AI-driven customer service directly from our customers via the link below: https://lnkd.in/gUYKmqCR #G2 #Enterprise #CCaaS# Talkdesk #Cloud #Software #ContactCenter #AI #CX

If you ask us how to define a CX Innovator, we'd point you in the direction of Serta Simmons Bedding, LLC! Why would we do that? Because in 2023, they received an honorable mention for the CX Innovators Awards for modernizing, enhancing, and revolutionizing the workflows of their customer service agents by using Talkdesk! When an organization is handling thousands of customer interactions per day, having a platform like Talkdesk to improve CX is truly necessary. Does your team have what it takes to win a 2024 CX Innovators Award? Submit a nomination via the link below: https://lnkd.in/gqgZ9YCK #CXInnovatorsAwards #CX #Award #ContactCenter #SertaSimmons #CCaaS #Talkdesk

Throwback to winning Cloud-Based CX Solution of the Year at Customer Contact Week in Las Vegas! Usually, what happens in Vegas stays in Vegas, but this was too good to keep a secret, right Crystal Miceli and Amy Payne! Each year, CCW aims to elevate the standards of the contact center industry by recognizing the most innovative companies for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations, and this year, our AI-powered platform stole the show! Want to learn more about why we continually keep our customers ahead of the curve while standing out from the competition? Hit the link below: https://lnkd.in/gywKTGrB #CCW #Vegas #Throwback #AI #ContactCenter #CCaaS #Award

?? We wrapped up an incredible Customer Advisory Board meeting in London this week! ?? At Talkdesk, our customers are our most important partners, and their insights help shape the future of our products and services. ?? Our Advisory Board isn’t just about gathering feedback—it’s about fostering deep collaboration, understanding evolving needs, and co-creating impactful solutions. ??? We’re excited to continue these meaningful conversations and look forward to hosting more in-person customer events in the months ahead. ?? Learn more about what's going on at Talkdesk by clicking the link below: https://www.talkdesk.com/ #CustomerAdvisoryBoard #CustomerFirst #Talkdesk #InnovationThroughCollaboration #CustomerExperience #CCaaS

Let's celebrate a glowing review of our AI-powered software from a real Talkdesk user on day 74 of our 100-day AI journey! We don't have much to say here, because honestly, we couldn't have said it better ourselves. Want to read the full review from the customer service representative? Hit the G2 link below: https://lnkd.in/grx5pAMh #CustomerReview #G2 #FiveStars #CustomerService #CX #CustomerExperience #AI #100DaysOfAI #ArtificialIntelligence #Talkdesk #CCaaS #ContactCenter #Software #SaaS #Cloud

Talkdesk is rolling into Dallas, Texas on October 8th for the Customer Experience BBQ! What is the Customer Experience BBQ, you may ask? This public event brings together the best CX professionals for an afternoon of delicious food, strong drinks, and a learning session focused on the ways that AI is impacting the world of CX. Now, let's talk about the important details: We've recruited the best pitmaster in Dallas, Jeffery Hobbs of Slow Bone BBQ, who has been serving Texas-style barbecue for over ten years, and we'll be taking over Community Beer Co.'s taproom, so you know the tasty beverages will be flowing. Sound like an event up your alley? Snag yourself one of the remaining seats via the link below: https://lnkd.in/g9Sin3Kz #BBQ #Texas #Dallas #TX #Talkdesk #CX #CustomerExperience #AI #ArtificialIntelligence #Beer #Food #Fun #Event #CCaaS

We're capping off today with a glowing review on G2 from one of our fabulous customers! Having an army of AI-powered and live agents is a massively important part of the modern CX experience, but oftentimes, customers prefer a self-service model of getting the information they need. Thankfully, our CCaaS software has the needs of both types of customers covered! Want to learn more about why our customers love Talkdesk? See what over 2,000 customers have to say on G2 by clicking the link below: https://lnkd.in/gUYKmqCR #Talkdesk #G2 #Customer #CX #AI #CCaaS #Review

Our CEO, Tiago Paiva, loves seeing our customers win, and you know we do too! With that in mind, we had to recognize Malaysia Airlines for winning the 2024 PIKOM, The National Tech Association of Malaysia Digital Excellence Award for Best Customer Experience! This recognition came after Malaysia Airlines implemented Talkdesk, and seeing the massive CX improvement for their customers has been truly special. Congrats, and cheers to many more years of success! Want to learn more about our thousands of successful customers? Check out all of our case studies below: https://lnkd.in/gKNaGHvU #Talkdesk #Customers #CustomerSuccess #CX #AI #CaseStudy #CCaaS #Cloud #SaaS

On day 73 of our 100-day AI extravaganza, we'd like to introduce you to Talkdesk Customer Experience Analytics! By analyzing 100% of your customer interactions, you'll unlock new insights into your customers and drive actionable business outcomes, and we think that is pretty neat! Companies like BCLC trust Talkdesk's Customer Experience Analytics to drive their customer experience scores, and for good reason. BCLC was able to use speech analytics and sentiment analysis to gain deep insight into their customer interactions and increase their customer experience score to over 90! Here is a quick summary of what your organization can achieve with Talkdesk Customer Experience Analytics: ?? Turn real-time customer experience analytics into great customer service ?? Turn historical data into exceptional performance ?? Turn every interaction into customer intelligence ??? Turn customer feedback into customer satisfaction Click below to dive into our full suite of AI-powered CX analytics: https://lnkd.in/gEj83cc4 #Talkdesk #CX #Analytics #Insights #ServiceLevel #CustomerExperience #100DaysOfAI #AI #ArtificialIntelligence #CCaaS #ContactCenter #GenerativeAI #CustomerService

?? We're honored to receive Frost & Sullivan's 2024 Customer Value Leadership Award for our Retail Experience Cloud?! ??? This recognition underscores our continued commitment to delivering exceptional retail customer experiences and solving industry challenges. ?Want to learn more? ?? Download the report to see why Talkdesk stands out in price, performance, and quality, and take a look at the press release to see why we help our customers stand out from the competition in the retail space: ?? Click below: ????????????: https://lnkd.in/gJz3-GXv ?????????? ??????????????: https://lnkd.in/gYJpGzmF #PressRelease #Report #FrostAndSullivan #Retail #Award #Talkdesk #CCaaS #AI #Cloud #Software #SaaS