Our shiny new G2 badges just rolled off the press, and we couldn't be more excited and proud to show them off! With over 1,600 five-star ratings, we’re thrilled to be ranked Number One in 26 G2 reports and have a total of 104 G2 badges. This incredible achievement reflects our team's vision, dedication, and passion, and helps set the stage for a fantastic upcoming 2025! Want to learn more about our awards and see our customer reviews for yourself? Click the link below: https://lnkd.in/g3TVjf4k #G2 #G2WinterReport #WinterReport #Talkdesk #ContactCenter #CCaaS #CX #AI #SaaS #Software #Cloud #FiveStar
关于我们
Talkdesk? is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- 网站
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https://www.talkdesk.com
Talkdesk的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- San Francisco，CA
- 类型
- 私人持股
- 创立
- 2011
- 领域
- Computer Software、Technology、Customer Experience、Innovation、Enterprise、Customer Service、CSAT、CX、Contact Center、CCaaS和AI
产品
![点击此处查看Talkdesk]()
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
地点
Talkdesk员工
动态
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Looking to learn best practices, tips, and tricks from seasoned CX experts? We're gathering CX industry leaders for our CX Innovators webinar series, and we're sure you won't want to miss out on this epic live event! Join Team Talkdesk and Maxor National Pharmacy Services, LLC as we break down how we helped them achieve CX excellence and how you can emulate their results within your own organization. Register via the link below: https://lnkd.in/g9Jgb9Xk #CXInnovators #Webinar #Live #LiveWebinar #April #BestPractices #CX #AI #Pharmacy #MaxorPlusPharmacy #Learning #Talkdesk #ContactCenter #CCaaS
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IDC's latest report, based on a survey of 400+ U.S. contact centers, offers a data-driven look into why call center CX is drastically affected by hold times. Check out the data below to see what the biggest barrier to high-quality CX is, and if you’d like to view the report in its entirety, click the following link: https://lnkd.in/gXq45JDz #IDC #Study #Report #ContactCenter #Learning #CCaaS #Talkdesk #AI #CX #KPI #AHT #Retail #Healthcare #FinancialServices #Cloud #SaaS #Software #Data #PerformanceReport
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Come hang with Team Talkdesk and Pedro Andrade, our VP of AI, at the AI Expo on March 26th!
LOOK WHO'S EXHIBITING.... Talkdesk | Exhibitor Preview No.3 | AI Expo for Customer Care Directors Wednesday, March 26th at 08:30 – 10:00 GMT Talkdesk? is on a mission to rid the world of bad customer experience. With our cloud-native,?generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower?enterprises?in the?cloud?and?on-premises?to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.? talkdesk.com LOOK WHO'S ATTENDING.... Below are the first 50+ delegates to register for the Q1 edition. Staying ahead of the curve! For customer-centric leaders, staying ahead of the curve regarding these emerging and evolving technologies is essential. Directors Club cordially invites you to join this important delegation free of charge.?You may attend the live broadcast on March 26th or view later on-demand. BOOK NOW Book your live broadcast or on-demand delegate place via our short online registration form here https://lnkd.in/d_iPeHqy. Head of Service Delivery Global Director of Customer Service Director of Customer Excellence VP Customer Service-EMEA Project Manager Head of Operations Operations Director VP Head of Operational Excellence Product Director Head of Service Insights Head of Development Director of Customer Service Assc. Director of CC Operational Efficiency and Technology Assistant Director of Customer and Corporate Services Customer Service Operations Manager Contact Centre Director Director Contact Centre Systems Associate Director of Customer Care - UK & Europe Director of Customer Insights and Operations Senior Enterprise Architect (AI) Director of Customer Care Head of Service Capabilities Director Customer Care Head of Customer Experience Head of Customer Service Head of Customer Care & Digital Digital Customer Experience Director Director of Chatbots and Self Service Head of Process Design Director of Operations and Service Transformation Head of Client Experience Head of Customer, UK Claims Customer Experience Director Customer Service Director Head of Customer Contact Senior Customer Experience Manager Customer Experience Director Director, Global Customer Care Business Systems and Data Manager Head of Intelligence and Insight Head of customer strategy and experience Director of Customer Operations Head of Customer Experience Head of Customer Operations VP Administration Customer Experience Manager Customer Strategy and Services Lead Process & System Development Manager Head of Customer Experience Management Head of Customer Service #talkdesk #directorsclub #aiexpo #aiexpoforcustomercare #customercare #customerservice #contactcentre #agenticai #aiagent
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Looking for an behind-the-scenes look at our latest AI-powered innovations that are building the future of the customer experience and customer service industry? We're covering it all in our April Release Webinar on April 29th, and we can't wait to see you all there! Join us for a live session covering: ?? How agentic AI is delivering human-like interactions 24/7 to your customers around the globe ?? How to unlock unstructured data that fills knowledge gaps and automates knowledge base management while empowering your employees ?? How our industry-specific AI agents learn, improve, and deliver high-quality CX and CS at scale Click below to save yourself a seat: https://lnkd.in/gg7Vwhjq #Release #Launch #Update #Fix #CX #AI #Automation #Talkdesk #Webinar #Live #LiveWebinar #Learning #ContactCenter #CCaaS #Software #Cloud #SaaS
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Enterprise Connect 2025 has been jam-packed full of news and updates from Talkdesk, and who better to break them down than Crystal Miceli, our VP of Product & Industry Marketing?! She was fortunate to sit down with Doug Green, Publisher of TR Publications, to cover three of our most recent launches: ?? Talkdesk After Hours ?? Our solution to power contact centers 24/7/365 ?? Talkdesk AI Agents for voice ?? The best AI voice solutions available ?? Talkdesk Knowledge Creator ?? Helping virtual and human agents fill in knowledge gaps with agentic AI Want to know more about each launch? Check out the video below: #Talkdesk #CX #AI #EnterpriseConnect #Video #ContactCenter #CCaaS
Talkdesk VP of Product and Industry Marketing Crystal Miceli talks about the company’s continued innovation in #AgenticAI with the launch of Talkdesk After Hours, AI Agents for voice, and Knowledge Creator. #talkdesk Julie Smith Antoine Karachekhlian Evan Kirstel Jon Arnold Charlene Ignacio Chief Problem Solver The Managed Service Providers Association of America? David Jooste Jeff Pulver Stephanie Benzik Mark A. Daley Dave Michels
Talkdesk VP of Product and Industry Marketing Crystal Miceli
www.dhirubhai.net
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Shining a light on our customers that succeed when using our AI-powered contact center platform is hard... Because there are so many fantastic organizations to choose from! Using our software, CAI's Thomas Grosso Jr. and his team were able to achieve: ?? Eight minutes of saved time per call via after-call summaries ??? A huge improvement in the speed of their incident management process ?? An increase in human agent happiness ?? Intelligent automation for forecasting, staffing, and scheduling ?? The ability to act proactively, rather than reactively ?? The time to focus on customer experience and customer service Want to see CAI's case study? Click the link below: https://lnkd.in/gnMY6NEn #Talkdesk #Customer #CustomerSuccess #ContactCenter #CCaaS #Cloud #SaaS #Software #CaseStudy
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Our VP of Product & Industry Marketing, Crystal Miceli, was just featured in CRM Magazine, where she explores the futuristic intersection of AI and CX, and you won't want to miss it! In the article, Crystal covers: ?Recent Talkdesk launches that improve CX via AI ?The difference between generative and agentic AI ?How Talkdesk makes AI conversational and empathetic ?How AI systems learn and improve automatically ?How human and virtual agents can work symbiotically ?What industries are benefitting the most from AI ?And so much more! Want to read the full article? Click the link below: https://lnkd.in/ge4fszE5"Talkdesk-Executive-Interview"-with-Crystal-Miceli&utm_term=post #Talkdesk #CRMExchange #CRMMagazine #VP #Marketing #AI #CX #AgenticAI #GenerativeAI #Talkdesk #CCaaS #ContactCenter
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?? Team Talkdesk is having one shell of a time at Enterprise Connect 2025 in beautiful, beachy Florida! ?Don't believe us? ?? Check out all these awesome photos of our Taldkeskers rocking out and having a blast while improving contact centers all over the globe! ?? PS: Paddle over to booth #1105 to dive into our AI-powered contact center platform, hang with our CX experts, and grab some swag. ??Want to learn more about our offerings, or perhaps book a meeting with our team? ?? Click the link below to get started: https://lnkd.in/gQYyY3hJ #EnterpriseConnect #FL #Orlando #Florida #ContactCenter #Talkdesk #CX #AI #CCaaS #CustomerExperience #CustomerService #Communications
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Our very own Luís Almeida and Marcelo Almeida are joining The Linux Foundation for a live webinar on March 25th focused on OpenTofu, the community-driven IAC project! Join us as we dive into our journey to adopt and manage 4,000+ OpenTofu stacks in production. This webinar will cover how we: ?? Pivoted to OpenTofu to ensure scalability and autonomy in our infrastructure ?? Manage Terraform and OpenTofu side-by-side while we retain familiar workflows and gradually embrace open-source optionality ?? Develop consistent guardrails for deployments to standardize infrastructure management at scale ?? Enable centralized policy enforcement, automation, and management of both OpenTofu and Terraform environments You won't want to miss out, so be sure to save yourself a seat via the link below: https://lnkd.in/g5Rzw5hV #OpenTofu #Talkdesk #TheLinuxFoundation #LinuxFoundation #LiveWebinar #IAC #Terraform #Learning #CCaaS
Join Spacelift and The Linux Foundation for a complimentary live webinar on Tuesday, March 25 at 8:00am PDT entitled: "The Path to IaC Independence: How Talkdesk Runs Enterprise-Grade OpenTofu". OpenTofu—the community-driven Infrastructure as Code (IaC) project—has rapidly gained attention as a promising new path. Yet, questions persist: How seamless is the migration? What about long-term support and stability? How can I co-manage existing tools like Terraform? In this webinar, you’ll hear firsthand from Talkdesk, a global leader in customer experience solutions, as they share their journey to adopting OpenTofu—now managing 4,000+ OpenTofu stacks in production. Introduced by James Humphries, Engineering Team Lead at Spacelift and Founding Core Developer at OpenTofu, the Talkdesk team—Marcelo Almeida, Principal Platform Engineer and Luis Almeida, VP Technology—will cover how Talkdesk: - Pivoted to OpenTofu to ensure scalability and autonomy in their infrastructure - Manage Terraform and OpenTofu side-by-side—retaining familiar workflows and gradually embracing open source optionality - Develop consistent guardrails for deployments to standardize infrastructure management at scale - Partnered with Spacelift to enable centralized policy enforcement, automation, and management of both OpenTofu and Terraform environments Join us to see how Talkdesk is modernizing its approach to IaC and how to think about your organizational shift from Terraform to community-driven IaC with OpenTofu. Learn more and register: https://hubs.la/Q03b99360 #OpenSource #OSS #LinuxFoundation #OpenSourceSoftware #OpenSourceDevelopment #OpenSourceCommunity #Events #OpenTofu #IaC #Talkdesk
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