Talkdesk

Talkdesk is taking over the Nasdaq Tower in New York to celebrate our 13th anniversary AND day 84 of our 100-day AI journey! This is such a momentous day for Team Talkdesk as all of New York gets to see our purple flag fly! We're so thankful for our customers, our employees, our leaders, our friends, and our partners, all of which were key in propelling us to 13 years of success! Cheers to the next 13; we can't wait to see what we accomplish next! Check out the post from our CEO, Tiago Paiva, celebrating our 13th birthday linked below: https://lnkd.in/gK3y-bSm #Talkdesk #Birthday #Anniversary #Nasdaq #CCaaS #100DaysOfAI #CX #AI #Celebration

Did you miss our newest case study featuring Checkr, Inc.? We break down how Checkr was able to: ?? Boost self-service rates ?? Lower average handle time ?? Incorporate AI into their contact center ?? Scale customer support ?? Handle increased call volume ?And more Want to see the full case study? Click the link below: https://lnkd.in/gYM-8WiZ #Checkr #CaseStudy #CustomerStory #CustomerSuccessStory #AI #Platform #CCaaS #ContactCenter #GenAI #ArtificialIntelligence #CX #CustomerExperience #Talkdesk

Team Talkdesk had SO MUCH FUN at Guidewire Software Connections 2024! A sincere thank you from our team to all of the attendees, friends, partners, and customers who made this event so special, and shoutout to the best field goal kickers on this side of the Mississippi, Bo Warren and Kevin Utz! Let's just say we are pumped to return next year! Want to stay up to date with all things Talkdesk? Click the link below: https://lnkd.in/gcYGy6dB #GuideWire #GuidewireConnections #Nashville #TN #Tennessee #Conference #Event #CCaaS #ContactCenter #Finance #Insurance #Cloud #Software #SaaS

We push the limits of innovation every day at Talkdesk, and Agentic AI is one of the most impressive advancements we've launched. In the video below, watch as a banking customer discusses complexities like term loans versus balloon loans with Talkdesk. Mid-conversation, the customer switches to Spanish, and Agentic AI doesn’t miss a beat, responding fluently in Spanish. Here’s why this is revolutionary: ?? No predefined flows: Agentic AI understands natural language and adapts in real-time ??? Human-like intuition: It catches subtle cues like tone and context, once exclusive to humans ?? Seamless multilingual conversations: Effortlessly switching languages without losing comprehension This is a game changer for our contact center customers in banking, healthcare, retail, and beyond that can now deploy solutions to their global customer base. Watch the video below and witness the future of CX for yourself! Want to learn more? Click the link below: https://lnkd.in/gCBAXK9D #Talkdesk #AgenticAI #Multilingual #CX #CustomerExperience #Video #CCaaS #ContactCenter

We're rolling out the red carpet for the 2024 CX Innovators Awards Honorable Mentions, so join us as we show some love to World Vision Canada! World Vision Canada has won an Honorable Mention for the AI Innovator Award, which celebrates companies that have adopted Talkdesk AI products to optimize their contact center while improving both customer and agent experience. Let's break down how they made that happen! By leveraging Talkdesk CX CloudTM and AI tools like Talkdesk Copilot and Talkdesk Autopilot, World Vision Canada has been able to: ?? Reduce post-call work for agents ?? Improve workflow efficiency ?? Automate call summaries and transcriptions ?? Increase Net Promoter score by seven percentage points YOY ?? Deploy AI-powered chatbots And for all of that, they deserve some recognition! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gNvZMGzj #CXInnovators #CX #CXInnovatorsAwards #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter #WorldVision #WorldVisionCanada #HonorableMention

Why do retailers that genuinely love their customers choose Talkdesk’s AI-powered contact center platform? We'll break it down for you: ?? They think ahead, and want to anticipate caller needs by using AI to predict what customers are looking for before they even ask ??? Speed is everything, and our AI gets customers what they need quickly, keeping wait times low and satisfaction scores high ?? Personalized service matters, and with our AI-powered software, companies give each customer a hyper-personalized experience Simply put, using our AI makes your retail business smarter and more efficient, your customers happier and more loyal, and your agents smarter and more effective. If CX is a top priority at your retail contact center, Talkdesk is built to help you deliver exactly that. Learn more by clicking the link below: https://lnkd.in/gFBBTKU5 #Talkdesk #AI #ArtificialIntelligence #GenAI #AgenticAI #CX #CustomerExperience #CS #Software #CCaaS #SaaS #ContactCenter #Platform

Talkdesk is thrilled to connect with you fine folks at Cloud Expo 2024 in the Netherlands! Join us and over 6,000 tech professionals to explore the latest in cloud, CX, and AI technology! Swing by our booth to discuss your customer experience challenges and see how Talkdesk AI-powered contact center solutions can help you transform customer interactions, automate processes, and deliver personalized experiences that drive loyalty and satisfaction. Learn more by clicking the link below: https://lnkd.in/gwZ7kYkh #CloudExpo #Netherlands #Cloud #CX #AI #Tech #SaaS #CCaaS #ContactCenter #CustomerExperience #Expo #Summit #Conference #Event #NL #Learn

The 2024 CX Innovator Awards Honorable Mentions continue with Ouro, a wonderful company and customer that we recognize for their ability to creatively utilize Talkdesk technology to solve complex CX challenges across their customer base! By deploying Talkdesk Financial Services Experience Cloud and Talkdesk Autopilot, Ouro has been able to: ??? Speed up problem resolution times ?? Lower call handling times ?? Improve customer satisfaction and Net Promoter Scores ?? Embrace AI technology to improve CX ?? Offer real-time agent support ?? Deepen customer insights ?? Anticipate gains in operational efficiency, customer retention, and revenue growth And for all of that, they deserve some recognition! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/g7PZKeWv #CXInnovators #CX #CXInnovatorsAwards #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter #Ouro #HonorableMention

Help your live agents work smarter, not harder, with Talkdesk Embedded - the unified agent experience that brings the power of Talkdesk directly into your existing contact center systems! Look, contact center agents deserve tools that make their jobs easier, not more complicated, and Talkdesk is here to make that happen! Talkdesk Embedded brings essential features like call controls, AI-driven Copilot, and Workspace directly into the systems agents already use. No complexity, no learning curve, and no need to toggle between platforms anymore. With Talkdesk Embedded, agents get real-time support and relevant information at their fingertips so they can focus on what matters: delivering outstanding customer experiences. Learn more: https://lnkd.in/gDZGUauq #Talkdesk #Embedded #TalkdeskEmbedded #ContactCenter #CustomerExperience #CX #AI #LiveAgents #VirtualAgents #CCaaS #Software #SaaS #Copilot

As the 2024 CX Innovators Awards celebrations continue, we have to give a special shoutout to all of the amazing companies who won an Honorable Mention! To kick off this list, our first honorable mention goes to MANGO, a company that we are celebrating for uniquely leveraging Talkdesk technology in innovative ways to solve CX challenges for their customers. After implementing Talkdesk's generative AI into their virtual agents, Mango has been able to: ?? Improve self-service options ? Reduce average handle time ?? Deploy virtual agents in Portugal, Italy, and Spain ?? Increase hyper-personalization ?? Communicate in multiple languages ?? Maximize agent efficiency ?? Make customers happy And for all of that, they deserve some recognition! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gZhN2GY3 #CXInnovators #CX #CXInnovatorsAwards #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter #Mango #HonorableMention