Syncly (YC W23)

Wrapping up Syncly (YC W23)'s 3 days of Shoptalk in Vegas! Met customers, ran into good number of Y Combinator alumnis in e-commerce/consumer brands, and made lot of friends!! ?? ?? We are here if you want to learn how Syncly (YC W23) can help you understand social comments from Reddit, Instagram, Tiktok, Google/Amazon reviews, about your brand; - Understand how GenZ thinks of your brand - How to design your next big product launch - Monitor for signals before those become serious issues

The reason why Crocs, Inc.'s re-launched model was sold out six times last year? (A story we heard at Shoptalk) They analyze conversations and reviews from socials to figure out what product that consumers want to buy. It turns out it was one of their old models! True power of social listening! Syncly (YC W23) can help you get social insights like this for your next big product launch.

Syncly (YC W23) is sponsoring Shoptalk for the first time! Catch us at the Mandalay Bay in Las Vegas. See you all there!

Wrapping up the?Support Driven Summit this week in Austin! Support people are truly SUPPORTIVE! All the talks and discussions around the leadership, technology & CX, CX team as a hub of customer insights, and many other sessions were insightful. Grateful for all the new friendships that we could build there. Thanks to Scott Tran and the Support Driven team for giving us an opportunity to sponsor the event and especially drinks :)?

Today, most of the AI classification of customer feedback and reviews has an unfortunate tradeoff: Accuracy vs Coverage. --- For the past six months, we've been working closely with our customers to overcome this tradeoff; due to the nature of AI, increasing classification accuracy often results in a growing amount of unclassified feedback. Introducing the all-new AI Taxonomy, designed to break this tradeoff. It includes: - A highly accurate, 100% coverage AI-curated taxonomy that works seamlessly across all types of feedback; support chat, calls, social media posts, reviews, and comments. - intent- and snippet-level auto-classification and sentiment analysis (as opposed to traditional whole block-level feedback analysis) Enjoy!

Awesome Syncly (YC W23) x Support Driven dinner in Austin discussing the future of CX. Excited to meet all the amazing CX leaders there. Thrilled for more!

[D-1 Webinar] Hey friends! I will be on the panel for ElevateCX's Masterclass tomorrow! ??? Title: The CX Scaling Playbook ?? Date: Thursday, Mar 13 @9am PST / 12pm EST I will focus on sharing how AI and automation can help scaling your CX team and strategy from startups to later stage companies. Plus, Syncly (YC W23) use cases too! ?? Looking forward to seeing y'all!! #ai #cx #customerexperience #elevatecx #yc #ycombinator

New Release: Trendings (a.k.a No more FOMO) This helps your team to proactively identify any risks or unknown issues in real time before they start to harm your brand/product reputation, and decrease your revenue. Never miss any risks in socials or support that can impact your business so badly. Enjoy!

Today is Y Combinator's 20th birthday, and one thing I wanted to highlight is that the value of YC continues post batch. - YC brand provides a credibility to many of our customers, and it's super critical for the early stage companies like Syncly (YC W23). - Our group partners, Gustaf Alstr?mer ???? and David Lieb, are available for an office hour, and even a quick word as our private slack channl stays wide open. - Best startup founder network, not just from your batch but across the entire YC community. Kyriakos Eleftheriou (Founder at Terra API YC W21) and I never knew before, and serendipitously bumped into each other in SF, thanks to YC sticker on his MacBook. He became an amazing friend and our early customer. Happy birthday YC!

looking for startup founders that raised funding in the past 6-12 months to get on my podcast Building With Buyers, who should I bring on? Building With Buyers is a show about startup growth where I explore how?customers help startups build to the next round. have already had some really interesting conversations so far this year: Paramark.com Hoop Navattic Syncly (YC W23) Nooks Hummingbirds MuukTest Tofu Chili Piper and more comin' know anyone? lemme know ??&?? #startups #founders #podcast