Syncly (YC W23)

Awesome Syncly (YC W23) x Support Driven dinner in Austin discussing the future of CX. Excited to meet all the amazing CX leaders there. Thrilled for more!

[D-1 Webinar] Hey friends! I will be on the panel for ElevateCX's Masterclass tomorrow! ??? Title: The CX Scaling Playbook ?? Date: Thursday, Mar 13 @9am PST / 12pm EST I will focus on sharing how AI and automation can help scaling your CX team and strategy from startups to later stage companies. Plus, Syncly (YC W23) use cases too! ?? Looking forward to seeing y'all!! #ai #cx #customerexperience #elevatecx #yc #ycombinator

New Release: Trendings (a.k.a No more FOMO) This helps your team to proactively identify any risks or unknown issues in real time before they start to harm your brand/product reputation, and decrease your revenue. Never miss any risks in socials or support that can impact your business so badly. Enjoy!

Today is Y Combinator's 20th birthday, and one thing I wanted to highlight is that the value of YC continues post batch. - YC brand provides a credibility to many of our customers, and it's super critical for the early stage companies like Syncly (YC W23). - Our group partners, Gustaf Alstr?mer ???? and David Lieb, are available for an office hour, and even a quick word as our private slack channl stays wide open. - Best startup founder network, not just from your batch but across the entire YC community. Kyriakos Eleftheriou (Founder at Terra API YC W21) and I never knew before, and serendipitously bumped into each other in SF, thanks to YC sticker on his MacBook. He became an amazing friend and our early customer. Happy birthday YC!

looking for startup founders that raised funding in the past 6-12 months to get on my podcast Building With Buyers, who should I bring on? Building With Buyers is a show about startup growth where I explore how?customers help startups build to the next round. have already had some really interesting conversations so far this year: Paramark.com Hoop Navattic Syncly (YC W23) Nooks Hummingbirds MuukTest Tofu Chili Piper and more comin' know anyone? lemme know ??&?? #startups #founders #podcast

I disagree that OpenAI's ChatGPT 4.5 doesn’t feel like an enormous leap from ChatGPT-4o. While people and the media tend to focus on ChatGPT 4.5, DeepSeek, or other LLMs in terms of a model’s performance on individual tasks, a critical yet often overlooked factor is an LLM’s scalability in handling large-scale data. When it comes to finding a needle in a haystack, models used to require significant time and resources, even with retrieval-augmented generation (RAG). As new models like ChatGPT 4.5 get to solve this problem, if AI companies leverage their domain knowledge—like the Syncly (YC W23) team does for customer feedback and social data—finding meat is now significantly more efficient in terms of both time and cost.

Social listening tools are failing marketers in 2025. But this powerful NEW AI tool is a game changer... ????[ad] In 2025, many popular (and overpriced) social listening tools are STILL painfully outdated. ?? ? Drowning in irrelevant noise – Spending hours sifting through useless data. ? Generic sentiment analysis – No real insights, just vague “positive” or “negative” summaries. ? Slow, clunky keyword setups – Manually tweaking lists that never quite deliver. LG Electronics faced these same frustrations while analyzing 970K+ social mentions across 10+ platforms. Then they found Syncly — an AI social listening tool that cuts through the noise and delivers hyper-relevant insights in minutes, not hours. How LG Transformed Social Listening with Syncly (YC W23): - 90% Faster Setup – No more manual keyword lists. Syncly’s AI filters out irrelevant chatter instantly. - Hyper-Targeted Insights – AI pinpoints specific product issues and marketing opportunities beyond basic sentiment. - Nuanced Sentiment Analysis – Granular, context-rich feedback to know exactly what customers love (or don’t). The Impact? What used to take months now takes days.? LG is now:? - Spotting customer pain points faster? - Refining marketing campaigns in real time? - Staying ahead of competitors like never before Explore the full LG case study and try out Syncly for yourself: https://lnkd.in/e5pnkfRt ?? Social media managers: Which AI tool do you love most in 2025?

New Release: Cross Analysis You can now easily understand what drives negative customer review / experience / sentiment by cross-referencing a score and AI-curated topics. This will help you share actionable insights to your team and leadership in seconds. Enjoy!?

A few great things happened last week thanks to our founder-led success: - Customer satisfaction. We delivered a requested feature within a day, allowing our customer to complete their job seamlessly. - Expansion: We doubled our upsell to an adjacent team because our deep involvement in customer success gave us a full context of their team's initiative, and what they want to achieve with Syncly (YC W23). - Closed a high five-figure annual contract: The customer chose us over a more mature company, emphasizing that they value a young?Y Combinator company, where founders can directly provide hands-on customer success experience. John Gleeson also shared great insights on founder-led success, and highly recommend checking this out. ??Link here: https://lnkd.in/gDSMqDKe

New Release: New Chart Types Visualization MATTERS when you share your insights within your team. These new chart types help you better illustrate the insights uncovered by Syncly (YC W23) AI. Try it by clicking the dropdown menu in the chart and selecting your favorite chart type.