SymTrain

Travel season is upon us & you need to start #PreparingForTheRush! Here’s how hospitality teams can prepare for last-minute requests while keeping agents motivated and guests happy: Prepare for Changes: With SymTrain’s Visual Chat & Visual Audio Syms, agents can practice managing last-minute changes and cancellations, ensuring smooth adjustments for travelers. Cultural Sensitivity Training: Help agents provide welcoming service to guests from diverse backgrounds, adding a personal touch. Stay Calm in the Chaos: By creating Persona-Based Syms, help agents stay calm and composed, even in unpredictable moments. This season, let’s create a positive experience for agents and guests alike! ????

Black Friday kicks off the busiest season for contact centers, and SymTrain is here to help you prepare. With the holiday rush around the corner, getting new agents up to speed quickly is essential. Here’s how SymTrain shines for fast onboarding with this #ThursdayTip: Speed to Green: SymTrain accelerates onboarding, helping new agents achieve full productivity in 50% less time with no nesting period. Agents reach peak performance twice as fast, which boosts their confidence from day one. Instant Feedback: Real-time insights on performance help agents quickly build confidence and skill with every interaction. Cost Savings & ROI: SymTrain creates measurable value, the time-to-value is as short as three weeks, achieving ROI within 30 days. With SymTrain, onboarding new agents for the holiday season becomes efficient and effective, setting your team up for success during the seasonal surge! ??

With telecom demand soaring over the holidays, we see you and your agents #PreparingForTheRush. Take a look at these tips: Troubleshooting Practice: SymTrain’s scenarios allow agents to practice common holiday issues, from device setups to billing adjustments. Build Patience and Empathy: SymTrain’s simulations build empathy skills, helping agents provide calm, clear support—even under pressure. Rapid Problem Solving: Agents can practice faster troubleshooting with SymTrain’s focused training, reducing customer wait times during peak hours. Help your team keep the holiday spirit while staying cool and capable under high demand! ????

Don’t be like Michael! ?? With Black Friday, Cyber Monday, and Travel Tuesday around the corner, equip your team with SymTrain’s AI Coaching to handle the busiest season of the year with confidence.

With holiday spending up, banking support teams will need to be at their best. We know you are #PreparingForTheRush and here’s how to make it happen: Fraud Prevention Training: Prepare agents for holiday fraud risk by creating different Syms that could help them detect detect and address suspicious activity with confidence. Handle High-Stakes Calls: Equip agents with SymTrain’s soft-skills training for challenging, high-emotion conversations with our Playback screen and Scoring System. Speedy Troubleshooting: Make complex account tasks a breeze with SymTrain, allowing agents to handle time-sensitive transactions efficiently.

CNBC, The New York Post, MSN... Everyone is talking about Travel Tuesday and in this #TuesdayTrends we'll join the bandwagon. As Travel Tuesday becomes a growing opportunity for the travel industry, preparing agents to handle the surge in inquiries and bookings is essential. Take a look at this blog by McKinsey & Company and discover everything you need to know on Travel Tuesday. https://hubs.ly/Q02YKrd00 Whether you're hiring new team members or need your current agents fully trained to manage the busy travel season, SymTrain's AI Coaching is the answer. By simulating real-world customer scenarios, SymTrain ensures agents are ready to deliver excellent service, even during high-demand times like Travel Tuesday, with confidence and accuracy.

Retail season is here, and Black Friday is around the corner! Here’s how to prep your team for the busiest days while keeping things fun: - Handling High Call Volumes: With SymTrain’s AI Coaching, agents can practice managing multiple inquiries efficiently, ensuring quick responses without sacrificing quality. - Master Product Knowledge: SymTrain’s Beginner, Intermediate & Advanced Syms allow agents to dive deep into product details to confidently answer questions about top holiday deals. - Upselling Made Easy: Holiday sales are prime upselling moments— Our Syms let agents hone those skills in a fun, supportive way. Turn the holiday rush into a memorable, rewarding experience for your agents and customers alike! ??? #PreparingForTheRush

?? Don’t forget! ??THIS WEDNESDAY we’re hosting Tips and Tricks! Join Jamie Leckband, our Training and Enablement Manager, as she delves into Sym Creation with Random Branched Syms! Get ready for a real transformation in this session! ? Haven’t registered yet? There’s still time: https://hubs.li/Q02YvLHD0 Wednesday, November 20 | 2:00 PM - 2:30 PM (EST)

Meet us at CLO Exchange 2024! ?? Our CEO & CLO, Dan McCann, and our CMO, Ian Hall, are in Miami until November 19 and would like to meet with you! Whether you’re attending or nearby, join us to explore how AI Coaching is redefining performance management and empowering teams to reach new heights. Elevate your team’s success with AI Coaching! ?? Miami, FL ?? November 17-19, 2024

We see you #PreparingForTheRush, ready to tackle the holiday season with a well-prepared, motivated team. Here are some universal tips to set your agents up for success and keep spirits high: Speed and Efficiency: Empower agents to tackle busy days with SymTrain’s simulations, where they can practice high-volume scenarios and learn to manage time-sensitive requests smoothly. Consistent Messaging: Reinforce holiday policies, compliances, and FAQs with SymTrain’s Random Branched Syms, ensuring every agent is on the same page. Self-Care and Breaks: Remind agents to take short breaks and practice mindfulness. A well-rested agent is a helpful agent! Incentives and Fun: Keep morale high by creating friendly competitions, offering incentives, or awarding prizes for customer satisfaction scores. Small gestures go a long way! ?? Holiday Spirit Boosters: Make the season festive with themed workspaces, fun holiday dress codes, or virtual celebrations! Ready to use SymTrain as your fav tool this holiday season? Contact us and stay tuned for industry-specific content your way! https://hubs.ly/Q02YvMQw0