SymTrain

?? Financial conversations require skill & confidence. Train your agents to: Use clear, simple language Stay empathetic, money is emotional Ensure compliance & security Handle tough questions with confidence End calls with clarity & next steps ?? AI Coaching helps agents master these skills before they’re on live calls. Coach smarter today! #CallCenterTips #FinancialConversations

?? Don’t forget! ?? Next Wednesday, we’re hosting our bi-weekly Tips and Tricks session! With special guests Braxton Schultz, CS Manager, Gaurav Kapadia, Implementation Manager, and our CMO, Ian Hall, as moderator. They will discuss Best Practices in Different Levels of Sym Creation! Get ready for a transformative experience in this session! ? Haven’t registered yet? There’s still time: https://hubs.li/Q03cQVmV0 Wednesday, March 26 | 2:00 PM - 2:30 PM (EDT)

That’s a winning analogy, Ian! ?? AI Coaching builds championship-level teams. With SymTrain, agents get the structured practice, feedback, and confidence they need to crush it on game day. Don’t leave performance to chance, get your team game-ready with SymTrain! ???? #AIcoaching #CustomerExperience #MarchMadness #TrainToWin

If you are attending Shoptalk from March 25-27, join Adrian Valenzuela and Ninela Sanchez for an exclusive Happy Hour, hosted by AmplifAI, in partnership with SymTrain and Redial BPO!?? Join our discussion on #AI & #CXTransformation in retail and sip on handcrafted cocktails with top industry leaders.?? Don't miss out on great conversations, expert perspectives, and a fantastic evening! Save the date! ??Hazel Coffee & Cocktail, Mandalay Bay, Las Vegas ??Tuesday, March 25 | 6:00 PM PDT (Night 1!) We look forward to seeing you there!?? #AmplifAIYourCX #ShopTalk2025 Kali Sarim, Elder Gonzalez

?? Grab a popcorn & learn why AI coaching is a must for your agents! ? What if agents could: ? Get real-time coaching without manager interruptions? ? Practice tough conversations in a safe, judgment-free space? ? Improve performance automatically with AI-powered insights? ?? AI coaching makes it possible. The future of agent development is here! ?? Hit play & see how it works. ?? #AICoaching #CallCenterSuccess #SymTrain

Throwback time! What’s ONE WORD that describes your first contact center job? ?? Drop your answers in the comments & let’s see who had the wildest experience! To avoid fighting with metrics or agent retention, let's talk and forget all about that first job in the industry to reach success! https://hubs.li/Q0392pJr0 #CallCenterLife #Throwback #Poll

This post from CNET by Imad Khan, covers how Microsoft will be introducing Copilot for Gaming, an AI-powered coach designed to help players improve their skills, get personalized recommendations, and enhance their gaming experience. https://hubs.li/Q03cjg8H0 AI coaching is no longer limited to traditional workplace training. It’s now extending into new industries like gaming, offering real-time guidance and support tailored to individual needs. Just like Copilot helps gamers pick the right strategies, AI coaches in the workplace guide employees to master customer interactions, refine their skills, and boost productivity. With SymTrain’s AI coaching, businesses can provide on-demand, personalized coaching that helps teams excel in their roles without waiting for scheduled feedback. Ready to level up your workforce? Give AI coaching a try today! #AI #AICoaching #Gaming #FutureOfWork #AIInBusiness #EmployeeTraining #SymTrain #WorkplaceInnovation

What if agents could get personalized coaching without waiting for feedback? With AI Coaching, agents receive: ? Real-time performance insights: AI analyzes call recordings, identifies skill gaps, and provides instant feedback. ? Automated scenario-based training: Agents practice realistic scenarios tailored to their needs, building confidence and competence. ? Immediate skill improvement: AI delivers actionable insights, helping agents refine their skills and deliver better customer experiences in the next sym. AI reviews agent interactions and pinpoints areas for improvement based on keywords, clicks, and different sentiment scores where agents practice in a safe environment, refining their abilities before live calls, and managers track progress effortlessly, saving hours while driving better results. ?? See AI Coaching in action & level up your contact center today! https://hubs.li/Q03chZqS0 #AITraining #CallCenterSuccess #SymTrain

Struggling to keep up with contact center training demands? ?? AI-powered call center simulation software is transforming the game, delivering realistic scenarios, instant feedback, and scalable coaching to boost agent performance and customer satisfaction. Ready to see how it works? Dive into our latest blog to learn how this technology can revolutionize your training strategy! https://hubs.li/Q03c3XCt0 ??? #SymTrain #AICoaching #ContactCenterTraining #CustomerExperience

Agent: I’m ready for today’s calls! ?? Same agent when the customer asks something off-script: ?? Those seconds of panic as you're trying to call your supervisor over to help you when the customer asks something that wasn't on the script during onboarding are terrifying, we know! ?? Real-world customer interactions are unpredictable. That’s why SymTrain prepares agents with AI-powered scenario-based coaching. No more surprises, just confidence. ?? Learn today how SymTrain can make your agents confident in days! https://hubs.li/Q03c3_pv0 #SymTrain #Agents #ContactCenterMemes #Meme #Training #Coaching #AICoaching #CX