?? Don’t forget! ??This Wednesday we’re hosting Tips and Tricks! Join Jamie Leckband, our Training and Enablement Manager, as she delves into our monthly session on Sym Creation - this time on Audio/Random Branching! Get ready for a real transformation! ? Haven’t registered yet? There’s still time: https://hubs.li/Q02PSj4P0 Wednesday, September 18 | 2:00 PM - 2:30 PM (EST)
关于我们
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents.?Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as 2 weeks with SymTrain.
- 网站
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https://www.symtrain.ai
SymTrain的外部链接
- 所属行业
- 软件开发
- 规模
- 11-50 人
- 总部
- Alpharetta，Georgia
- 类型
- 私人持股
- 创立
- 2018
- 领域
- SymTrain specializes in Benchmarking, Assessment, and Onboarding processes, offering advanced AI coaching solutions tailored for Contact Centers and BPOs. Our expertise extends across various sectors including Insurance, Financial Services, Banking, Healthcare, Retail, Utilities, Communications, Technology, Media, Hospitality, Logistics, Transportation, and Travel.
产品
![点击此处查看Visual Chat]()
Visual Chat
Call Center Software
This feature ensures trainees can follow procedure instructions with ease, allowing for a more interactive and effective learning experience. As trainees navigate through exercises, they're presented with visual aids that guide them through each step of the process. From initiating practice simulations to receiving instant feedback on their performance, Visual Chat makes mastering customer service scenarios more intuitive and engaging than ever before.
地点
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主要
获取路线
6525 Shiloh Rd
D100B - Tech Center
US，Georgia，Alpharetta，30005
SymTrain员工
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Larry Heck
Professor of ECE and Interactive Computing, Chief Scientist, AI Hub and Executive Director, Machine Learning Center @ Georgia Tech
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Jim Madden
ContinuumCloud offers a spectrum of SAAS solutions for the unique needs of the behavioral health industry. Included are an EHR platform, an HCM…
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Ron Burnett
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Scott Drake
Chief Technology Officer
动态
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Effortlessly organize and optimize your Syms with these essential strategies. Whether it's naming conventions, labeling, or keeping your library clean, we’ve got you covered. Stay ahead with SymTrain's #ThursdayTip! #SymTrainTips #WorkSmart #AITraining
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Andrea, a customer service agent at a major retail company, receives a call from a frustrated customer. The customer’s package has been delayed, and they’re upset about not receiving it in time for a special event. Andrea, who has been through SymTrain’s multiple role-play scenarios, handles the situation with ease. She remains calm, empathizes with the customer, and offers a solution that leaves the customer satisfied and appreciative. But what makes this interaction stand out? It’s the fact that Andrea had already practiced this exact scenario multiple times in her SymTrain training sessions. This is just one example of how SymTrain can empower your agents to deliver exceptional customer service. Ready to equip your team with the skills they need to excel? Discover the power of SymTrain today! https://hubs.li/Q02N-sr50 #CustomerService #CallCenter #CallSimulations #SymTrain
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Transform your workforce with SymTrain’s scalable AI coaching solutions. From standardized approaches to self-paced learning, our AI-driven platform empowers employees and managers alike. Dive into how we’re revolutionizing coaching for continuous improvement. https://hubs.li/Q02NVnBQ0 #SymTrain #AICoaching #WorkforceDevelopment
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7 minutes! That's how quick it can be to create a simulation for your agents! Need a quick turnaround on training simulations? SymTrain has you covered. With our AI Coaching, creating engaging content for your agents has never been this easy. Empower your team to learn and grow at their own pace. Fast, easy, and effective. https://hubs.li/Q02NVnlS0 #FastCoaching #Efficient #SymTrain #AgentTraining
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We’re excited to see you at Verint Engage 2024! Explore our Market Place listing at the event, and don’t miss the chance to meet our CEO, Dan McCann, who will be attending and ready to share insights about AI Coaching.
We couldn't be more excited to highlight our Verint Marketplace Sponsors who are helping to elevate the experience this year at Verint Engage! From AI-driven solutions to customer engagement tools, these partners are driving innovation: Corsound AI Sentient Machines CredSpark Jabra SymTrain Group Elite LogRocket VideoEngager This year at Verint Engage, we're introducing something new - an interactive Verint Marketplace Menu! This interactive menu will showcase a handful of our Verint Marketplace listings, paired with Verint capabilities and give attendees a firsthand look at the solutions available to enhance their Verint deployments. The Verint Marketplace is an invaluable resource featuring hundreds of listings from partners, customers, and Verint, designed to accelerate time to value for your Verint products. A special shoutout to our Platinum Sponsors whose listings will also be featured on our Verint Marketplace Wall onsite at Engage: Avaya Google Connex Telecommunications Inc. Five9. Be sure to stop by and check out our Marketplace Wall at Engage! #VerintEngage2024 #VerintMarketplace
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It's #TuesdayTrends! AI is revolutionizing the BPO industry, and with that comes uncertainty. Nevertheless, at SymTrain we’re committed to turning that uncertainty into opportunity by providing an AI coaching solution that keeps agents ahead of the curve. Our AI coaching prepares your team for the challenges of tomorrow, today. Let SymTrain be your agents' trusted AI Companion. Learn more about the evolving landscape here: https://hubs.li/Q02NTWW50 Together, we’re building a smarter, more efficient workforce. #SymTrain #AI #BPO #Philippines #IndustryInsights
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Precise feedback can differentiate a good agent from a great one!?? We’re thrilled to introduce the latest update on our scoring. Not only does this empower agents to take control of their development, but it also helps supervisors and managers to provide more targeted coaching. With SymTrain’s new scoring system, continuous improvement becomes a reality. Don’t let your team miss out on this game-changing feature. TRY IT NOW! #SymTrain #Coaching #Scoring #Feedback
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??Whether it’s tailoring content for specific needs or creating lifelike simulations, SymTrain ensures your agents are fully prepared at every stage. With powerful features like branching Syms, AI coaching, and a streamlined creation process, your training and coaching are always on point. #SymTrainPower #AICoaching
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?? SymTrain isn’t just about coaching: It’s about transforming! Whether you’re coaching 200 or 20,000 agents, our AI-driven platform delivers rock-solid, consistent feedback that drives performance like nothing else. SymTrain AI Coaching isn’t just a tool; it’s your secret weapon to agent success! ???? #AICoaching #ContactCenterExcellence #SymTrain
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