🍀Expo Hall is open at #EnterpriseConnect 2025! 🍀 Come say hi to these fine folks. They promise not to pinch you! Shane Hosey Joseph Fuccillo Martin Cusack Robert Dixon Stephanie Shaw Jamie Ryan Mark Reith
关于我们
Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments. Swampfox solutions include custom and packaged applications in; • Self-Service/IVR • Advanced Routing & Callback • Multi-Channel Outbound • Agent-Interaction Enhancement We deliver software and services that cover requirements related to architecture, platform, applications, system integration and business processes. Swampfox has extensive experience in self-service/IVR applications, UX (User Experience) design, speech technology and interfaces, VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR, data exchange/integration, CTI, and Avaya’s telephony and contact center solution portfolio. Swampfox approaches engagements with consultative skills, program management best practices, and technical expertise that derive from highly-referenced customer successes. We welcome the opportunity to work with enterprise customers, Business Partners and other ISVs to expand their markets and ensure that the next Customer Experience solution deployment is a win. Swampfox has a strong record of adding value for companies across healthcare, energy/utility, insurance, financial, manufacturing, retail, and other sectors. Let us introduce you to our team, our clients, and our solutions to see if we can help you enhance your Customer Experience!
- 网站
-
http://www.swampfoxinc.com
Swampfox Technologies的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Columbia，SC
- 类型
- 私人持股
- 创立
- 2009
- 领域
- Customer Experience (CX)、Contact Center Solutions (Cloud, Hosted, OnPrem)、Integrated CX Platform、Contact Center Consulting & Professional Services、Callback Solution、Natural Language Translation、Inbound Intelligent Greeting、Multi-Channel Customer Routing (Ideal Agent)、Outbound Campaign Manager、Customer Survey Solution for CC、Agent Desktop、Digital Chat、Get more from your Avaya CC investment和Get more from your Cisco CC investment
产品
![点击此处查看Swampfox First In Line- Intelligent Callback for Enterprise Call Centers]()
Swampfox First In Line- Intelligent Callback for Enterprise Call Centers
Call Center Software
First In Line, our Intelligent Callback application, is our most critically acclaimed solution. With the power to immediately and dramatically improve customer satisfaction, while reducing staffing costs and infrastructure expenses, your organization will thrive. First In Line is packed with advanced features, provides exceptional reporting, works seamlessly with your existing systems and provides turn-key apps for both web and mobile devices.
地点
-
主要
获取路线
1337 Assembly Street
US，SC，Columbia，29201
Swampfox Technologies员工
动态
-
Happy St. Patrick's Day from your friends at Swampfox! 🍀 The Expo Hall at #EnterpriseConnect 2025 is officially open! Stop by Booth 1130 to meet Martin Cusack and Robert Dixon we look forward to seeing you there! If we missed you today, stop by the booth bar crawl tomorrow from 4 - 6PM and join us for a drink! #EnterpriseConnect2025 #SwampfoxTechnologies #CXAssurance #ICXServiceMonitor #IVR #ContactCenter #CustomerExperience #Avaya #Nectar
-
-
Swampfox is thrilled to be showcased in Nectar’s Booth (1130)! Martin Cusack and Robert Dixon will be available to walk you though our unique Managed Services program where Swampfox and Nectar come together to proactively monitor, identify and resolve CX issues before they impact your customers. #EnterpriseConnect2025 #SwampfoxTechnologies #CXAssurance #ICXServiceMonitor #IVR #ContactCenter #CustomerExperience #Avaya #Nectar
We're so excited to see everyone at #EnterpriseConnect 2025 next week. We'll be at booth 1130 just around the corner from our Jabra and Genesys friends. We'd love to hear what you've been up to: ☁️ How are those #cloudmigration projects going? 🏡 Are you still supporting #remotework or #hybridemployees? Or did you #RTO? 📞 Do you test to see if you're "business ready" each day? Do you know if your #IVR is working correctly? Our partner, Swampfox Technologies will be at our booth using Nectar #CX Assurance to test your 1-800 number, ensuring it's working properly and verifying the first few stages of your IVR for a seamless customer experience. Stop by and find out how to take advantage of that! ✋Who will be there? Joseph Fuccillo Shane Hosey Mark Reith Jamie Ryan Stephanie Shaw Martin Cusack Robert Dixon David Giangano Jean Turgeon
-
-
Want to learn how to unlock the full potential of your Avaya Blue/Red Investments? Join us on Feb 12th for our latest webinar with International Avaya User Group (IAUG) where we'll talk about just that! Attendees will learn how “Innovating in Place” delivers next-level features while preserving existing infrastructure, minimizing disruption, and managing costs. Click the link below to register today! https://lnkd.in/gHv34kgA #IAUG #Avaya #ContactCenter
-
Callback tools are a great investment for contact centers, playing a pivotal role in improving the customer experience. But... how do you know if that callback tool is having issues and how do you where the problem is and what to do about it? Our partner Swampfox Technologies, utilizes Nectar tools to make sure their customers are business ready each day and if not... are able to help them resolve it quickly. Read how Swampfox did just this for a large telecom company. 🔗 https://hubs.la/Q02YTQTC0 #ContactCenter #CCaaS #CX #CustomerExperience #CXAssurance #EveryConversationMatters
-
-
NEW PATENT ALERT: Swampfox is proud to announce a patent for an AI-powered system for improving customer experience in contact centers by predicting user intent and automating next steps. This new process significantly enhances efficiency and personalization! Click the link below to learn more: https://lnkd.in/gAFkJjxg #patent #contactcenter #AI
-
Swampfox is excited to announce the 4.1 update to our flagship customer experience management solution, Intelligent Customer Experience (ICX)! From dynamic language settings to seamless integration with Avaya systems, this release equips organizations with tools to deliver exceptional customer interactions and achieve business objectives. Click the link below to learn more! https://lnkd.in/gMq4HxzY #customerexperience #experiencemanagement #contactcenter
-
Join Swampfox and the Carolina International Avaya User Group (IAUG) Chapters on October 3rd for a Rooftop meet up, complete with a Swampfox Presentation on AI! We look forward to seeing you there, registration link below! https://lnkd.in/gnEBxZ7X
-
Conundrum - you feel like you've got no option but to move to the Cloud if you want to innovate or modernize your Contact Center. You're also worried about Security, loss of Control & 3rd Party integrations if you move to the Cloud. Feel stuck? Great News! With Swampfox Technologies' ICX you can modernize your existing environment, be innovative AND be Cloud ready! On-Prem, Hybrid or fully move to the Cloud without losing your investment in your existing reporting, integrations and self-service applications #InnovateWithoutDisruption #InnovateInPlace #CX #ExperiencesThatMatter
CRO | VP of Sales | Senior Executive | Strategic Sales Leadership | Operational Leadership
Something I heard at #AvayaEngage last week, "We spent $30M to move to %x!#$ CCaaS provider to save $3M/yr..... and it doesn't work." Here at #Swampfox, we consult in a fashion that meets your goals without jeopardizing the success of your initiatives. You have more choices than a closed, cloud based platform where "open API's" is thought to satisfy 3rd party integration or control requirements. Let us help you plot a successful roadmap to get where you want to go: your path your pace your choice
-
When an integration between a client’s Avaya Experience Portal (AEP) and Pindrop’s Call Authentication solution went awry, the client experienced marked uptick in dropped calls which severely limited their ability to provide quality service to their customers. Enter the Swampfox Professional Services team. Once engaged, we were able to put together a groundbreaking custom integration enabling the integration of Pindrop's outsourced spam validation service within the existing call flow, and setting a new standard for performance and efficiency in the process!
-