Swampfox Technologies

Want to learn how to unlock the full potential of your Avaya Blue/Red Investments? Join us on Feb 12th for our latest webinar with International Avaya User Group (IAUG) where we'll talk about just that! Attendees will learn how “Innovating in Place” delivers next-level features while preserving existing infrastructure, minimizing disruption, and managing costs. Click the link below to register today! https://lnkd.in/gHv34kgA #IAUG #Avaya #ContactCenter

Callback tools are a great investment for contact centers, playing a pivotal role in improving the customer experience. But... how do you know if that callback tool is having issues and how do you where the problem is and what to do about it? Our partner Swampfox Technologies, utilizes Nectar tools to make sure their customers are business ready each day and if not... are able to help them resolve it quickly. Read how Swampfox did just this for a large telecom company. 🔗 https://hubs.la/Q02YTQTC0 #ContactCenter #CCaaS #CX #CustomerExperience #CXAssurance #EveryConversationMatters

NEW PATENT ALERT: Swampfox is proud to announce a patent for an AI-powered system for improving customer experience in contact centers by predicting user intent and automating next steps. This new process significantly enhances efficiency and personalization! Click the link below to learn more: https://lnkd.in/gAFkJjxg #patent #contactcenter #AI

Swampfox is excited to announce the 4.1 update to our flagship customer experience management solution, Intelligent Customer Experience (ICX)! From dynamic language settings to seamless integration with Avaya systems, this release equips organizations with tools to deliver exceptional customer interactions and achieve business objectives. Click the link below to learn more! https://lnkd.in/gMq4HxzY #customerexperience #experiencemanagement #contactcenter

Join Swampfox and the Carolina International Avaya User Group (IAUG) Chapters on October 3rd for a Rooftop meet up, complete with a Swampfox Presentation on AI! We look forward to seeing you there, registration link below! https://lnkd.in/gnEBxZ7X

Conundrum - you feel like you've got no option but to move to the Cloud if you want to innovate or modernize your Contact Center. You're also worried about Security, loss of Control & 3rd Party integrations if you move to the Cloud. Feel stuck? Great News! With Swampfox Technologies' ICX you can modernize your existing environment, be innovative AND be Cloud ready! On-Prem, Hybrid or fully move to the Cloud without losing your investment in your existing reporting, integrations and self-service applications #InnovateWithoutDisruption #InnovateInPlace #CX #ExperiencesThatMatter

When an integration between a client’s Avaya Experience Portal (AEP) and Pindrop’s Call Authentication solution went awry, the client experienced marked uptick in dropped calls which severely limited their ability to provide quality service to their customers.   Enter the Swampfox Professional Services team.   Once engaged, we were able to put together a groundbreaking custom integration enabling the integration of Pindrop's outsourced spam validation service within the existing call flow, and setting a new standard for performance and efficiency in the process!

Our #AvayeENGAGE session has begun! Join us in Bluebird 3D, Level 1 (Top Level) to learn more about Revolutionizing Customer Experience: The Power of Callback Strategies! We will explore how callback solutions can be a game-changer for three diverse customer scenarios: an insurance company, a large regional bank, and a combined state government agency consisting of Health and Human Services (HHS) and Child Protective Services (CPS). If you miss it, feel free to stop by Booth 333 to learn more and see some demos! #InnovateWithoutDisruption #InnovateInPlace #CX #Callback Tom Hanson Michael Rhoades

Final Day of #AvayaEngage! We are still doing live demos at our booth to show how we help our customer's #InnovateInPlace and get the most out of their existing investment so make sure to stop by! Also, please join us from 11:15AM - 12:15PM where our very own Tom Hanson & Michael Rhoades will be presenting "Revolutionizing Customer Experience: The Power of Callback Strategies". We will be focusing on how to get the most out of your Callback Solutions by implementing various callback strategies. Come listen to real world examples of how we have revolutionized our customer's callback solutions to meet their business goals while exceeding their customer's expectations! We look forward to sharing valuable insights and facilitating a discussion on how callback strategies can drive success in today’s competitive customer service landscape. Title: Revolutionizing Customer Experience: The Power of Callback Strategies Where: Bluebird 3D, level 1 (top level) Time: 11:15 AM – 12:15 PM #InnovateWithoutDisruption #InnovateInPlace #CX #ExperiencesThatMatter Martin Cusack Tom HansonRebecca E JohnsonMichael RhoadesChris HenkelBob Grundmann https://lnkd.in/gBMDAvud

Great start to #AvayaENGAGE Day 2! Always great having a busy booth! We are loving all of the interactions with both customers and partners alike. Please stop by or schedule some time to meet with our team to see how Swampfox Technologies can help you get the most out of your existing Avaya Investment! #InnovateWithoutDisruption #InnovateInPlace #CX #ExperiencesThatMatter Martin CusackTom HansonRebecca E JohnsonMichael RhoadesChris HenkelBob Grundmann https://lnkd.in/gBMDAvud