41% of people worry #AI won't understand their needs. Should you be concerned? Our recent survey revealed a striking statistic: nearly half of all respondents expressed concern that AI systems might misinterpret their customer support needs. But here's the good news — with the right approach, there's absolutely nothing to worry about! At SupportYourApp, we've perfected the art of blending human expertise with advanced AI capabilities. This powerful combination allows us to: ? Understand complex issues with nuance ? Deliver personalized solutions ? Ensure every customer feels heard and valued ? Resolve requests efficiently without sacrificing quality Our hybrid support model tackles cases of any complexity while providing the human touch people crave. #CustomerSupport #CX
SupportYourApp
IT 服务与咨询
Wilmington，Delaware 132,557 位关注者
Support-as-a-Service company that provides secure technical, customer support and CX services to growing companies.
关于我们
SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: ? Over 15 years of experience ? Over 1200 professionals on a team ? Over 60 operational languages ? PCI DSS Certified Level 1 Service Provider ? ISO/IEC 27001 certification ? GDPR-, CCPA-, and HIPAA-compliance ? Refined processes of onboarding, learning, and human development ? Customer-focused consultants with exceptional language skills Our services include, but are not limited to: ? Customer support (Front desk, Tier 1) ? Technical support (Tier 1-3) ? Social media customer service ? CX services ? AI-powered support teams ? System setup and Integration ? Reception desk services ? Back-office services (data entry, content moderation & enrichment) ? KYC and ID verification ? Data annotation ? Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.
- 网站
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https://linktr.ee/supportyourapp?utm_source=linkedin_linktree
SupportYourApp的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 1,001-5,000 人
- 总部
- Wilmington，Delaware
- 类型
- 私人持股
- 创立
- 2010
- 领域
- Customer Service Outsourcing、Online chat outsourcing、24/7 Support Outsourcing Services、Outsourced Call Center、Technical Support、AI-powered support teams、Social Media Customer Service、Data Annotation、Customer Support、KYC and ID verification、Staff augmentation、CX services、??System setup and Integration、Back-office services和Reception desk services
地点
SupportYourApp员工
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Dan Engel
GP at Santa Barbara Venture Partners | Led customer acquisition @Google, GoToMeeting, Picasa, FastSpring | ex-CEO @FastSpring (acquired by Accel-KKR)…
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Alejandro Moliné
IT Support - Customer Care - Technical Writer, Blogger
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Julia Seutsova
Transformational Coach ICTA | Enneagram Master | ICTA NLP Coach & Master | Customer Support Specialist
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Altukhova Marina
Admin manager
动态
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Got a mobile app? Think your customer support is top-notch? Let’s put it to the test ?? In our latest article, we reveal: ? Must-have tools and software for seamless mobile support ? Six best practices to boost user satisfaction in mobile app customer support ? Key metrics to measure success — and take your support to the next level. Read now: https://hubs.ly/Q03clLNt0 #MobileAppCustomerSupport #SupportYourApp #CX
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On the same wavelength ??? From call center agent to serial entrepreneur — our CEO and Managing Partner, Daria Leshchenko, shares her remarkable journey in the latest W.tech podcast episode! Discover: ?? How Daria started from scratch and built a business with minimal experience and capital ?? The game-changing moment in SupportYourApp’s story ?? How she manages multiple companies while maintaining effective leadership ?? Her advice for aspiring entrepreneurs — and much more! Tune in to hear the unfiltered story of persistence, vision, and growth. Watch in Ukrainian ???? → https://lnkd.in/dm6XQFNX Evgeniya Glizer (Tiurina) ??
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#SupportYourApp OFFICE stands for Opportunities, Focus, Fun, Inspiration, Collaboration, Energy ?? Why do we have so many art objects in our offices? ? to inspire the team ? to support local artists ? to learn more about art ? to always have a spot for a cute pic or video #SupportYourApp #artoffice #remotework Daria Leshchenko ??
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"Businesses must adapt, watch spending, and be cognizant of the projects’ value." Our CEO and Managing Partner Daria Leshchenko shares her 3 hard-earned business lessons from 2024 in her latest Inc. Magazine article. Gain valuable insights on navigating rapid tech changes, managing through industry layoffs, and implementing strategic cost-cutting → https://lnkd.in/guHvcNUK #BusinessStrategy #Leadership #CEOInsights
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Did you know? Brands can reduce customer experience costs by 25% through Human + AI solutions. At SupportYourApp, we've mastered combining #AI with human teams to create more efficient and scalable support systems. Ready to discover the secrets behind this game-changing approach? Download our FREE eBook to transform your customer support strategy → https://lnkd.in/dj63YBrK #SupportYourApp #AISupport #CustomerExperience
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Struggling with customer churn? In our latest blog, we break down everything you need to know about boosting customer retention in #SaaS: ? How Customer Retention Rate (CRR) works & why tracking it is essential ? Proven strategies to keep customers engaged & loyal ? Real-world examples from companies that tackled churn — and won ?? Don’t miss out on these insights! Read the full article now → https://hubs.la/Q03b3ysz0 #SupportYourApp #CustomerRetention #GrowthTips
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Let’s celebrate Women’s History Month together ? This year, we’re supporting the theme "Women Educating & Inspiring Generations" and talked to our teammates around the world to learn more about the women who inspire them. Want to join the celebration? Share the women who inspire you in the comments! #WomensHistoryMonth #InspiringWomen
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Exciting news! We're honored to be featured in Forbes as one of the top companies for remote opportunities ?? ?? Ready for your next adventure? Join our team and make an impact from anywhere. Apply now → https://hubs.la/Q039J88-0 ?? The full list of companies → https://hubs.la/Q039Jqmn0 #RemoteWork #Hiring #Forbes
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Your SaaS is growing — fast. But is your customer support keeping up? The best SaaS companies don’t just build great products — they create unstoppable support systems ?? In our latest article, we break down: ? How to craft a winning #SaaS support strategy ? 5 best practices for top-tier customer service ? Key metrics to measure support effectiveness ? Real-world examples of SaaS companies delivering exceptional service Turn customer support into your SaaS superpower ? Read now → https://hubs.la/Q039nBgL0 #CustomerSuccess #SupportStrategy #SupportforSaaS