?? It’s time to rethink outsourcing as a growth driver, not just a cost-saver. In his latest article for Forbes Technology Council, CEO Craig Crisler explains why businesses need to adopt a more strategic, agile approach — what we call Outsourcing 2.0. Read the full breakdown on how to use outsourcing to scale smarter: ?? https://hubs.li/Q02TxvVq0 #FutureOfWork #Outsourcing2pointOh #ForbesTechCouncil #Forbes #SupportNinja
SupportNinja
外包与离岸外包业务咨询
Austin，Texas 75,463 位关注者
Growth can be a great problem to have—as long as you have the right team.
关于我们
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More
- 网站
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https://www.supportninja.com/
SupportNinja的外部链接
- 所属行业
- 外包与离岸外包业务咨询
- 规模
- 1,001-5,000 人
- 总部
- Austin，Texas
- 类型
- 私人持股
- 创立
- 2015
- 领域
- outsourcing、customer support、customer experience、back-office support、lead generation和content moderation
地点
SupportNinja员工
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Scott Garrison
Performance Marketer specializing in B2B Lead Gen, Paid Search, and Cross-channel Demand Gen
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Craig Crisler
People Management & Operations Expert ? CEO of SupportNinja ? Transforming the Outsourcing Industry through SaaS in Tech & Empathy-Informed Leadership
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Anil Bhalla
Transforming customer engagement- Investor/ Advisor
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Jason Kesten
Customer-centric CS Leader | ex-EY, ex-Goldman Sachs, Start-Up Experience
动态
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??? CEO Craig Crisler sat down with Adrian Swinscoe of #PunkCX to discuss the revolution underway in the outsourcing industry. From AI to strategic value creation, hear how the future of CX and BPO are being redefined. ??? #OutsourcingInnovation #CXLeadership #TechEnabledSolutions #AIInBusiness #SupportNinja
Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX
There are major tectonic shifts taking place in the outsourcing space right now. To understand what is going on, what shifts are happening, what the future of outsourcing looks like, and what some of the main challenges ahead are, I recently had Craig Crisler, CEO of SupportNinja, on the Punk CX podcast. We explored all of the above and much more, including where brands are going wrong with their CX investments. Check out our chat here ->?https://lnkd.in/eYwmuPKz #customerexperience #customerservice #bpo #outsourcing?
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?? AI is set to transform the workplace, but not take it over. By automating routine tasks, AI gives workers more time to focus on what really matters — empathy, creativity, and complex decision-making. Is your team ready for the shift? ???? #FutureOfWork #AIInBusiness #WorkplaceInnovation #CXExcellence #SupportNinja
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?? + ???? = The best customer support experience. With AI assisting in real-time, CX agents can respond faster and more effectively by understanding customer sentiment and crafting the perfect reply. ?? #CustomerExperience #AIInCX #CXStrategy #SupportNinja
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?? Overwhelmed team? Late payments? Inconsistent financial reporting? These are clear signs it might be time to consider outsourcing your finance and accounting tasks. How do you manage your finance team’s workload? #FinanceStrategy #FutureOfOutsourcing #BusinessOperations #FinancialManagement #SupportNinja
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?? Streamline your business and focus on what really matters. Outsourced finance and accounting can give you access to specialized talent, drive cost savings, and help maintain compliance. Ready to scale? ?? #BusinessGrowth #FinanceAndAccounting #OutsourcingServices #SupportNinja
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Three reasons to partner with #SupportNinja to grow your #Fintech operations: ?? Access a global network of fintech specialists, our Ninjas, to extend your in-house team. ?? Turn your operational challenges into growth opportunities. ?? Safeguard your operations with our rigorous security protocols and compliance standards. Explore our comprehensive fintech outsourcing solutions. https://lnkd.in/eRVURnWg
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#CustomerExperience quality has declined for three years in a row. ↘? We believe this is happening for three reasons: - Companies are fixated on costs. - Companies aren’t connected to their customers. - Companies use AI without #CX in mind. It’s simple; if you want to come out on top, you must become customer-obsessed. In our blog, #SupportNinja CEO Craig Crisler explains how to get back to the basics (but better). https://hubs.li/Q02RLMc-0
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?? AI is transforming customer experience, but how are companies actually using it? From personalized support to smarter call routing, AI offers powerful tools for scaling CX. ?? Discover how AI can empower your customer support strategy without sacrificing the human touch. ?? Learn more! https://hubs.li/Q02QGcHj0 #CustomerExperience #AIinCX #CustomerSupportStrategy #TechInnovation #SupportNinja
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?? Finance and accounting tasks, like accounts payable and financial planning, are prime candidates for outsourcing — helping companies scale while maintaining focus on core operations. What’s your biggest challenge in managing finances? #FinanceAndAccounting #OutsourcingServices #SupportNinja