SupportNinja

AI was supposed to reduce the need for outsourcing. So why do 65% of executives say it’s increasing demand? Jane King recently covered our latest research, highlighting the shift from cost-driven outsourcing to value-driven partnerships. Is AI making outsourcing more strategic — or just more complex?

Only 13% of companies have no plans to use AI in CX. That means nearly everyone else is either already using it or figuring out how. But here’s the real question — is AI improving CX, or just making operations more efficient? This article in 360Magazine.com breaks down how AI and outsourcing are evolving together, with 77% of CX leaders now requiring AI capabilities from their vendors. ?? Read more: https://hubs.li/Q03bNnGq0 Where do you see AI making the biggest difference in CX? And where is it still falling short?

AI agents are evolving fast — but are they actually delivering better CX? Gartner predicts that by 2029, 80% of common service issues will be solved by AI without human intervention. But here’s the catch: today’s AI agents still struggle with context, nuance, and customer emotions. Customer trust isn’t built on automation alone. ?? Read the latest insights from ECT News Network's CRM Buyer and SupportNinja CEO Craig Crisler: https://hubs.li/Q03bzyRh0 Where do you think AI agents add the most value — and where do they still fall short? ??

87% of companies are strategizing or actively integrating AI. But AI implementations don’t deliver what they promise. ?? Why? Because too many companies treat AI as a quick fix instead of a strategic advantage. Customer Experience Magazine (CXM) recently covered findings from our 2025 CX Outsourcing Report, showing how AI-driven outsourcing is evolving. ?? https://hubs.li/Q03bw7Rh0 Where do you see AI making the biggest CX impact — and where is it falling short? Are companies using AI effectively, or just following the hype?

Many SaaS companies assume more features = more conversions. But here’s the reality — many free users don’t upgrade because they’re overwhelmed or unclear on the value. ?? The best freemium models focus on seamless onboarding to drive early engagement ?? Personalized upsells work better than one-size-fits-all pitches ?? Retargeting users based on intent ensures the right message lands at the right time It’s not about adding more. It’s about delivering the right experience. Where do you see the biggest missed opportunities in freemium conversion? ?? https://hubs.li/Q03bqQGQ0

?? Think AI will replace human agents? ?? That’s not happening — here’s why. AI is transforming CX outsourcing, but it’s not replacing the need for people. The future isn’t AI vs. humans — it’s AI + humans. AI speeds up routine tasks, freeing people to focus on complex, high-value interactions. SupportNinja's new AI-powered tools are built for this reality. The result? Faster resolutions, stronger agent performance, and CX that still feels human. If your outsourcing strategy doesn’t balance AI with human expertise, it’s already outdated. ?? https://hubs.li/Q03bdM8s0 ?? Where do you think AI makes CX better — and where does it fall short?

?? Outstanding receivables, manual processes, and inaccurate forecasts can hold your business back. Discover how outsourcing accounting can streamline operations, reduce costs, and unlock growth opportunities. ?? https://hubs.li/Q03bc-Db0

Yesterday's outsourcing was all about cutting costs. A necessary expense, not a growth driver. All that’s changed. In 2025, outsourcing is fueling AI integration, CX innovation, and business scalability. But companies still clinging to outdated, cost-first outsourcing models? They’re falling behind. SupportNinja CEO Craig Crisler lays out five predictions for the future of outsourcing. ?? https://hubs.li/Q03bcGWM0

CX outsourcing has changed. ?? A decade ago, it was all about cost savings. Now? ?? AI adoption, ?? customer retention, and ?? customer satisfaction are driving outsourcing decisions. SupportNinja's latest research with CMSWire Insights uncovers the key trends shaping CX in 2025. ?? https://hubs.li/Q03b7S6B0

?? ARR per FTE isn’t just a number — it’s a roadmap to sustainable growth. We break down why this metric matters + how strategies like churn reduction, tech investment, and outsourcing can take your efficiency to the next level. ?? Dive in: https://hubs.li/Q039Y-Yr0