SupportNinja

Too many companies rush to automate without considering customer experience. AI-driven tools can improve efficiency — but when implemented without human oversight, they often create frustrating, impersonal interactions. In Forbes Technology Council, Craig Crisler explains why the future of CX isn’t AI vs. Humans — it’s AI + Humans. ?? https://hubs.li/Q038GhdS0

?? AI or empathy? Why not both? In customer support, an AI-first approach can drive efficiency, but it often sacrifices the human touch customers crave. SupportNinja CEO Craig Crisler explores the pros and cons of AI-first strategies — and why balance is key to exceptional CX. ?? Read more ?? https://hubs.li/Q038r_wK0

Bad customer experiences don’t just disappear — they cost businesses revenue, loyalty, and long-term growth. SupportNinja CEO Craig Crisler shares how to transform CX from a cost center into your competitive edge in the Forbes Technology Council. ?? https://hubs.li/Q038sm690 #CXStrategy #CustomerLoyalty #SupportNinja

What’s the biggest challenge in scaling CX? ?? High-growth companies know that scaling CX isn’t just about hiring more agents. It’s about maintaining quality, optimizing costs, and leveraging the right technology. What’s the toughest challenge you face when scaling CX? ?? #CXScaling #CustomerSupport #SupportNinja

?? Reactive or proactive — which outsourcing approach fits your strategy? SupportNinja CFO + COO Jacob Moelter discusses: ?? The role of outsourcing in driving sustainable profitability ?? The risks and rewards of reactive outsourcing ?? Why proactive planning is the key to scaling with agility Learn more: ?? https://hubs.li/Q038ggvp0 #Outsourcing2pointOh #SupportNinja

What if your CX strategy was as strong after onboarding as it was before conversion? Too many companies focus on acquisition but lose sight of the full customer lifecycle — leading to preventable churn. This guide explores how to build a CX strategy that drives retention, renewals, and long-term growth: ?? https://hubs.li/Q038ghjG0 #CustomerExperience #CXLeadership #RetentionStrategy #SupportNinja

AI-powered CX is evolving fast, but one thing hasn’t changed — customers still crave human connection. ?? SupportNinja CEO Craig Crisler shares how businesses can use AI strategically, ensuring automation enhances rather than replaces the human touch in this Forbes Technology Council Expert Panel article. ?? https://hubs.ly/Q038f9Yy0 #CXInnovation #AIandHumans #SupportNinja

Quality outsourcing creates a virtuous circle of value: ?? Better outcomes for your customers ?? Stronger support for your internal teams ?? Insights and efficiencies to scale your operations Learn how to move beyond cost savings to achieve real, strategic value: ?? https://hubs.li/Q0383Qcy0

Retention, renewals, and revenue — Conga nailed them all. With SupportNinja, they optimized their customer journey and drove measurable growth. Ready to transform your CX? ?? https://hubs.li/Q0381fDh0 #SupportNinja

A delayed flight. An AI-driven rebooking. A frustrated passenger. ?????? Even with AI managing the logistics, SupportNinja CEO Craig Crisler still needed to hear a human voice. Why? Because AI lacks empathy and emotional intelligence. In Customer Experience Magazine (CXM), Craig explores why balancing AI with human interaction is critical for CX success. ?? https://lnkd.in/dGSANgvB #CXStrategy #AIandHumans #SupportNinja