SupportLogic

When support teams have all their data at their fingertips, the possibilities are endless. Recently Jerry Stalick and I explored how this shift is driving smarter decisions and creating bigger impacts. I’m excited to continue this conversation with Jerry and John Ragsdale during our TSIA webinar on December 12th at 11 AM PST/2 PM EST. Together, we’ll dive into how these changes are shaping the future of customer success. I'd love for you to join us—you can register here:?https://bit.ly/4fhVZBj #SupportExperienceConference #TSIAWebinar SupportLogic Max Greene Lynne Koloski Tram Nguyen Brianna (Bri) P. Kathleen Garcia

We’re delighted (but not at all surprised) to share that our amazing Chief Customer Officer, Judith Platz, has been named one of the Top 25 Women Chief Customer Officers of 2024 by Women We Admire! Judi’s unwavering commitment to customer success, her focus on value-driven strategies, and her incredible leadership continue to inspire us every day. This recognition is so well-deserved, and we couldn’t be prouder to celebrate her achievements. Congratulations, Judi—you truly exemplify excellence! ?? #womenweadmire #womeninleadership #customersuccess #CX #SX

#15MinutesWithJudi is back with Part 2 of my conversation with Chris Warticki. In this episode, we dive into the real talk around AI and customer support. Chris shares his grounded wisdom, emphasizing that AI isn't a magic fix—it’s all about having the right people, processes, and products in place before introducing new tech. We also talk about the importance of celebrating every win, big or small.? It’s those moments that keep us going, reminding us why we do what we do.Don’t miss this episode—it’s a must-listen for anyone looking to make a real impact! #15MinutesWithJudi #CustomerSupport #AI #Leadership #CustomerExperience

This week on the show we have Krishna Raj Raja, CEO and Founder of SupportLogic. In this episode, Krishna shared how you can transform your support team into a growth engine. Here's what you'll gain from this episode: ? Discover how support can become a proactive growth driver, not just a cost center. ?? See how SupportLogic uses AI to predict customer needs, detect churn signals, and cut down escalations by up to 80%. ?? Learn strategies for aligning support with product teams to improve customer satisfaction and retention. ?? Understand the critical role of support in ensuring success for product-led growth companies. ?? Customer Success Without CS Teams? Hear how companies like Snowflake redefine customer success as a company-wide responsibility. Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

Ever feel like support gets stuck in “firefighting” mode? I get it—it’s all too easy to stay in the “here and now,” fixing issues as they pop up. But here’s a thought: what if we could be more than fixers? What if we could turn support into a driver of growth for our entire company? In this clip, I share why it’s time for support to rise above the reactive and unlock our potential as strategic players. If you’re ready to move past just “putting out fires,” join our TSIA webinar where I'll present with two of my favorite industry veterans, John Ragsdale and Jerry Stalick. December 12th at 11 AM PST/2 PM EST. In this session we’ll dive deeper into how to transform support insights into revenue opportunities. Let’s turn support into a game-changer together. Register here: https://bit.ly/4fhVZBj #TSIAwebinar #SupportExperience #SX #CX #SXLive Max Greene Lynne Koloski Tram Nguyen Kathleen Garcia Brianna (Bri) P.

If you're heading to Web Summit, don't miss the chance to hear from SupportLogic's CEO & Founder, Krishna Raj Raja. He'll be sharing how support can evolve beyond problem-solving and become a true growth driver. With so many brilliant minds in one place, it’s the perfect moment to rethink the role of support in shaping the future. Join Krishna on November 14th at 3:20 PM, Stage 8 Pavilion 3 for a session that promises to spark innovative thinking. #websummit2024 #supportexperience #SX #CX

???? Today, we honor the bravery, sacrifice, and dedication of all veterans who have served our country. This Veterans Day, we extend our gratitude for your unwavering commitment and recognize the profound impact you continue to make in our communities. Thank you for your service. ???? #VeteransDay2024

Happy Diwali from the SupportLogic team! ?? May this festival of lights bring joy, prosperity, and success to all. Here’s to bright celebrations and exceptional experiences! ? #diwali2024

?? Don’t Miss This: Top AI Support Sessions on Demand! ?? After an incredible few weeks connecting at #TSIAWorldEnvision and the #SXLive Support Experience Conference, one theme came through loud and clear: it's time to cut through the AI hype and focus on getting real business value. Now, just in time for Halloween ??, we’re excited to share that the most popular deep-dive sessions from the Support Experience Conference are now available on-demand! Here’s what we’re tackling to exorcise the “classic monsters” that haunt support teams: ?? Exorcising Case Backlog — Strategies to prioritize cases effectively ?? Slashing Customer Escalations — Insights to predict and prevent escalations ? Killing Time to Resolve — Precision RAG for accurate, timely troubleshooting ?? Watch all the sessions here: https://lnkd.in/gAAxzbhP We hope these sessions offer actionable insights for your team. Let us know your thoughts after watching! For a more interactive experience, we’re hosting a weekly SupportLogic product demo this Friday—a great opportunity to ask questions and experience our products live, with no hype. Join us to see SupportLogic in action! #SupportExperience #AI #CX #SupportLogic #ProductDemo

A heartfelt congratulations to our Founder and CEO, Krishna Raj Raja, on the release of his first book, "Support Experience: How Innovative Companies Use Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customers". Drawing from the powerful stories and experiences of industry leaders and our customers, Krishna explores how companies are redefining the role of customer support—transforming it from a reactive cost-center to a strategic function focused on building deeper, loyalty-driven relationships. And now with AI, the future of support is ironically more human than ever! This milestone is a testament to his dedication to transforming the customer support industry. Krishna recently announced his book at our Support Experience Conference, and these photos capture him signing copies at this week’s TSIA World Envision Conference. A remarkable achievement, Krishna! We’re honored to see your insights and vision on Support Experience published. #SupportLogic #SupportExperience #SXLive