SupportLogic

Support leaders, this one’s for you. In part 2 of my conversation with Dave Hare (ServiceXRG), we tackle one of the biggest challenges in support—how to make the rest of the company truly see and value the impact we drive. From customer retention to revenue protection, support is more than just a cost center—it’s a powerhouse for business success. Tune in as we talk about becoming evangelists for our teams, breaking down silos, and ensuring that support isn’t just noticed when things go wrong. Thank you, Dave, for giving me your time and for being a truly positive role model in our industry. https://lnkd.in/eaEExpzi #15MinsWithJudi #SupportLeadership #CustomerSuccess

Ton Dobbe ?? thank you and am truly grateful for this interview. I thoroughly enjoyed talking to you about the SupportLogic journey and the challenges/opportunities of creating a new category.

This International Women’s Day, I want to share a recent conversation about accelerating action — because real change takes real effort. I’m grateful to my wonderful colleague Judith Platz for inviting me to join this important discussion at the Support Experience Conference, alongside Dr. Hui Curtis and Sandy Ko Fonseca ???. Allyship means listening, learning, and stepping up when it matters. Thank you Judi for leading such a meaningful dialogue and to CCWomen for fostering a space where mentorship and advocacy thrive. Let’s keep taking action.? #IWD2025 #AccelerateAction #Allyship #SupportExperienceConference2024 #CCWomen #SXLive

On Employee Appreciation Day, we want to thank every member of the SupportLogic team for your dedication, hard work, and passion. Whether you're in support, product, engineering, sales, marketing, IT, or any other role, your contributions are the driving force behind our success and growth every single day. We’re proud to work alongside such a talented group. Here’s to all that we’ve achieved and everything still to come!? ?#EmployeeAppreciationDay

AI isn’t the future—it’s here. Let’s scale smarter, build stronger customer connections, and turn your support team into a true strategic asset. Please join me in Bengaluru on March 28, 2025, to discover how AI is revolutionizing support—making it smarter, faster, and more proactive. Learn to prevent escalations, scale relationships, and enhance your team’s impact with expert-led sessions and hands-on AI training. Don’t miss the SupportLogic Certification workshop and the chance to level up your career. Novotel Bengaluru Outer Ring Road Register now:?https://lnkd.in/esAW2HUY India is at the heart of global support—let’s lead the future together! #SXLive2025 #SupportExperienceAIConference

Who likes to cut through the AI hype with a butter knife? ?? That's what we're doing today with Thomas Lah from TSIA and Krishna Raj Raja of SupportLogic. At 2pm EST today they're discussing the "Hype, Myths, and Reality of Agentic AI". Link to register in comments... AI is revolutionizing post-sales CX, driving efficiency and transforming customer support. From Predictive to Generative AI, and now the rise of Agentic AI, the landscape is evolving fast. A recent TSIA survey found that 56% of Support Service organizations are already piloting AI capabilities—so where does your company stand? In this webinar we cut through the noise and explore how leading enterprises are deploying AI agents for real business impact. You’ll gain insights into: * Key use cases where AI agents are making a difference in customer support today. * Enterprise AI challenges and a pragmatic Agentic AI framework. * Build vs. buy strategies, investment priorities, and ROI optimization. If you’re looking to accelerate your AI strategy and drive meaningful CX transformation, please join us. #AI #AgenticAI #CustomerExperience #CustomerSupport #CXTransformation

Honored to see SupportLogic recognized! Huge thanks to Chantel Elloway and Fintech TV for the shoutout. At Web Summit Qatar 2025, we announced the launch of Cognitive AI Cloud. With nine intelligent ambient AI agents, we’re automating tedious cumbersome support operations, reducing escalations, and optimizing operational efficiency—while keeping the human connection and support experience at the center. The future of support isn’t just about cost cutting—it’s about shifting the role to value generating activities and ensbling human agents do more that were previously impossible. Check out the full conversation here: https://lnkd.in/g6DiCprm #AI #CustomerSupport #CognitiveAICloud #SupportLogic #websummit

Ever wonder what it takes to build a world-class support organization? I sat down with Dave Hare, a powerhouse leader with 30+ years of experience, for a conversation packed with wisdom, leadership insights, and game-changing strategies. We talked about moving beyond traditional support metrics, leading with impact, and why support is the backbone of business growth. If you're in support, you need to hear this one! Watch the latest episode of 15 Minutes with Judi now! https://lnkd.in/e863nFih #CustomerSuccess?#15MinsWithJudi

SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents https://lnkd.in/dHqf4KXB #MachineLearning #AdversarialAI #AI #EnterpriseAI #GenerativeAI

Introducing SupportLogic Cognitive AI Cloud—the next evolution of AI-driven customer support! ?? This AI-native platform delivers autonomous, context-aware AI agents that transform how enterprises manage support, prevent escalations, and drive efficiency. ?? 9 intelligent AI agents to optimize workflows & eliminate backlog ?? Precision RAG for instant, accurate answers that outperforms industry benchmarks ?? Predictive AI to reduce churn, improve case resolution, and enhance agent productivity ?? Enterprise-grade security & compliance (SOC 2, GDPR, CCPA) ?? Don’t miss our webinar with TSIA on March 6 and the Support Experience AI Conference in Bangalore on March 28 for an exclusive deep dive! Read the full announcement here: https://lnkd.in/d7T7pTJz #AIInnovation #CustomerSupport #AgenticAI #SupportExperience