So this feels a little silly, but...Support Human has merch now! I started this because I wanted snarky stickers and a coffee mug with my tagline on it, and I realized it might be a great way for folks to power Support Human while hopefully getting something cool in return. I'm also trying to figure out how to send out merch with paid subscriptions since y'all awesome humans certainly deserve it. If there's something specific you want to see in the store (like a custom sticker or shirt), let me know! I can make it happen. https://lnkd.in/gsqzKDx5
Support Human
商务咨询服务
Denver,CO 713 位关注者
Support Human helps companies build effective support teams, and helps support pros find work that matches their values.
关于我们
Are you a budding tech company or startup with a small yet mighty support team? Then you're a great fit for Support Human, where I specialize in building support functions and knowledge bases from scratch and turning them into efficient, well-oiled machines. Just starting out and feeling lost? I'll dive right in, familiarizing myself with your product and building you a complete knowledge and customer care ecosystem. I cover everything from internal and external documentation to ticketing systems, making sure you have all the right tools to excel. I can also help you determine your staffing needs, create job descriptions, manage hiring, and train your early or growing support team. Already have a small support team but feeling a bit overwhelmed? I'll conduct an audit, identify gaps, and optimize your existing infrastructure and documentation, ensuring it's comprehensive, clear, and easy to maintain. And don't worry - I'll also provide all the training needed to keep things running smoothly. In an increasingly competitive marketplace, it is vital for your company to have a unique, consistent, and recognizable voice that resonates with your customers. I'll help you develop your customer support voice, tone, and style to perfectly align with your brand. I'll build key customer communications and make sure your customer's voice is heard during product development. My focus is on establishing sustainable Support policies, processes, and reporting, particularly for teams with limited resources. And as your Support team scales and your product evolves, I'll be there with expert advice, helping you identify potential risks to your company’s customer experience and offering solutions to tackle them head-on. Connect with me at [email protected] to find out how I can help you build a strong customer support team who can solve your customers’ thorniest problems with empathy and skill.
- 网站
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https://www.supporthuman.cx
Support Human的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 1 人
- 总部
- Denver,CO
- 类型
- 自有
- 创立
- 2023
- 领域
- Customer Support、Customer Service、Support Consulting、Customer Support for Tech Companies、Knowledge Creation & Management、Process Creation & Optimization、Customer Support Voice, Tone, & Style Development、Training & Professional Development、Hiring、Team Building、Customer Communications、CX Risk Identification & Management、Voice of the Customer、Customer-Centered Product Development、Cross-Functional Relationship Development、CRM Setup & Maintenance和Customer Support Tooling Management
地点
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主要
US,CO,Denver
Support Human员工
动态
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Blah blah woof woof capitalism.
20Oct24 Bad Job Bingo
newsletter.supporthuman.cx
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Really felt like these companies were phoning it in. https://lnkd.in/gEkNYW_D
6Oct24 Bad Job Bingo
newsletter.supporthuman.cx
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Assholes will be assholes if we allow it. We should stop allowing it.
If you're on even the edges of the WordPress world, you've heard about Matt Mullenweg's "war" on WP Engine, and how the resulting damage has spiraled out like cascading dominoes. And if you've read any of my writing, you know I talk a lot about accountability in Tech, and about Mullenweg in particular because of his gross misbehavior on Tumblr back in February. Mullenweg's “scorched earth nuclear approach to WPE" is a massive abuse of power, and so now I'm back with...not so much a warning as a plea. This has all happened before, and it will all happen again – unless we finally learn this lesson:?accountability matters. https://lnkd.in/gFHz63Zp
The Hollow Man
newsletter.supporthuman.cx
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This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd. https://lnkd.in/eRG3jVCJ
Customer Operations Lead | Motion | Support Human Jobs
jobs.supporthuman.cx
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Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully. https://lnkd.in/eVyUpwQ7
Client Success Manager | Datamaran | Support Human Jobs
jobs.supporthuman.cx
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Seems like a pretty straightforward onboarding role, with the usual startup suspects ("fun" team, fast-paced environment, adapt to change/challenges, let's do the time warp again). Nothing too concerning, and the pay is good for an early-career gig. https://lnkd.in/eveWVrDa
Onboarding Manager | Mangomint | Support Human Jobs
jobs.supporthuman.cx
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Overall, though, this job seems pretty straightforward, the benefits are fine, and the pay is good for a fairly entry-level remote role. Nice to see a solid Eh, It's Probably Fine for this week's issue. https://lnkd.in/eEQUzdVm
Customer Support Specialist | Mangomint | Support Human Jobs
jobs.supporthuman.cx
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It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability." https://lnkd.in/ewYUZrG6
Sr Director, Customer Experience | Stride | Support Human Jobs
jobs.supporthuman.cx
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And by "ability to work under pressure" they mean okay with slowly being crushed under the weight of expectations, inexperience, and your 300-500 accounts until you're a tiny, person-shaped material denser than osmium. https://lnkd.in/eYJxkKwW
Customer Success Manager | finally | Support Human Jobs
jobs.supporthuman.cx