?? Customer support pros, your next big opportunity is here! Ready to level up your career? Check out these exciting roles ?? 1?? Director of Customer Success / Experience at Paragon ?? Hybrid - Los Angeles, CA | ?? $200K – $250K ?? Build and execute a CX strategy that drives revenue by boosting adoption, retention, and expansion. ?? Apply here: https://lnkd.in/gfR6Xna9 2?? Senior Customer Success Manager at Pinwheel ?? New York City, NY | ?? $125K – $135K USD ?? Manage key customer relationships, juggling multiple projects to ensure long-term success. ?? Apply here: https://lnkd.in/gJgfjSjH 3?? Manager, Mid-Market Customer Success at https://lnkd.in/gxvpCfuV ?? San Francisco, CA | ?? $168K – $198K USD ?? Lead and mentor a high-performing CS team, empowering them to deliver outstanding customer experiences. ?? Apply here: https://lnkd.in/gVxWi_N9 ?? ????????????????????: ????'???? ?????????????? ???????? ?????? ?????? ?????? ?????????????? ???? ?????? ?????????????????? ?????? ?????? ?????? ?????????????????????????????? ?????? ?????? ???????????? ??????????????. #CustomerSuccess #CX #SupportJobs #HiringNow #Leadership #CareerGrowth
关于我们
Support Driven is an online community of more than 13,000 members who care deeply about support. We ask questions, share expertise, and help each other via the Support Driven Slack, supportdriven.com, and at events like SD Expo and SD Leadership Summit (formerly SUPCONF events). Support Driven as a company is small and exists to serve our community of customer support professionals. We are dedicated to support as a career and to transforming the customer support industry. Core Values - Safe belonging - Community - Sustainability - Collective learning and inquiry - Substance Safe belonging: we are a welcoming, friendly, compassionate, and inclusive community who aim to create a space where community members feel they are among friends. Community: we are people-first, and everything we do is in service to the community. Sustainability: we're not here to maximize profits or shareholder value. We're here to sustainably create products and services for the community. We are not "go big or go home", we are small and steady. Collective learning and inquiry: we are helpful and feel safe asking for help. We share expertise. We mentor. We understand not everyone's company is the same, and we know the answer is often "it depends": we share our experience while also being inquisitive to highlight the unique needs of each company. Substance: we don't focus on growing the number of SD users, we focus on growing the value of what we do for the people in our community. We carefully consider projects, expenditures, and sponsorships to ensure that they are substantive and add worth rather than flash.
- 网站
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https://www.supportdriven.com/
Support Driven的外部链接
- 所属行业
- 信息服务
- 规模
- 2-10 人
- 总部
- Everywhere,ALL
- 类型
- 私人持股
地点
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主要
Anywhere Street
US,ALL,Everywhere,00000
Support Driven员工
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Marcel Dubois
Customer Support Leader | SaaS, CRM, Knowledge | Build & manage top tier Customer Support teams
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Kai Altenfelder
Author | Entrepreneur | Principal | Speaker- Helping organisations to make the most of their collective knowledge.
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Jared Call
Warehouse Automation | On-site service | Remote Support
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Chris "fool" McCraw
community builder, joy facilitator, adventurer. once and future technical customer service leader.
动态
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Feeling Stuck in Your Support Career? ?? Ever feel like you're running hard but not moving forward? Or unsure how to even get started in Support? ??♂? The truth is, the biggest challenge isn’t ambition—it’s knowing your next move. That’s where mentorship changes everything. ?? With Support Driven Aspire, you’ll get: ?? Guidance from experienced mentors ?? Networking with passionate professionals ?? Insider insights on career growth opportunities Don't let opportunities pass you by! ? Sign up today: https://lnkd.in/gubG8y65 #CareerGrowth #CustomerSupport #MentorshipMatters #AspireProgram
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?? Customer support pros, your next big opportunity is here! Ready to level up your career? Check out these exciting roles ?? 1?? Support Engineer II at Laserfiche ?? Remote - US | ?? $65K – $90K ?? Help customers and Solution Providers troubleshoot, resolve, and document technical issues in Laserfiche. ?? Apply here: https://lnkd.in/gq8fKsPH 2?? Senior Solutions Engineer at Sourcegraph ?? Remote | ?? $154K – $217K USD ?? Work with top customers to understand their needs, showcase Sourcegraph’s value, and drive impact. ?? Apply here: https://lnkd.in/dSkWnn7b 3?? Director, Strategic Customer Success at Affinity.co ?? Remote - US ?? Lead a team, shape customer success strategy, mitigate churn risk, and drive upsell opportunities. ?? Apply here: https://lnkd.in/ggXZQTvE ?? ????????????????????: ????'???? ?????????????? ???????? ?????? ?????? ?????? ?????????????? ???? ?????? ?????????????????? ?????? ?????? ?????? ?????????????????????????????? ?????? ?????? ???????????? ??????????????. #CustomerSupport #SupportJobs #TechJobs #HiringNow #JobSearch #CareerGrowth
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?? Support teams are at a crossroads. Are we just solving tickets, or are we driving real business impact? Too often, support is seen as a reactive cost center—but what if we could flip the script? ?? What if support became a proactive, strategic function that boosts retention, strengthens customer relationships, and contributes to revenue growth? ?? At the SD Summit in Austin, Mykel Salomon will dive into how support teams can step up, align with business goals, and prove their value beyond traditional KPIs. ?? ?? Don’t miss this conversation! #CustomerSupport #SDSummit #CX #CustomerSuccess #Leadership
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?? Customer support pros, your next big opportunity is here! Ready to level up your career? Check out these exciting roles ?? 1?? Director of Customer Experience at PadSplit ?? Remote - US | ?? $110K - $130K ?? Lead and optimize processes to ensure seamless support for Members and Hosts as PadSplit continues to grow. ?? Apply here: https://lnkd.in/eusY9zDQ 2?? Senior Manager, Mid-Market Customer Success at Jasper ?? Remote - US | ?? $200K - $215K ?? Mentor and empower a team of Mid-Market CSMs, equipping them with the tools and strategies to drive onboarding, adoption, renewals, and expansion. ?? Apply here: https://lnkd.in/eSTRKhNJ 3?? Customer Trust Strategist at Mercury ?? Remote - US/Canada | ?? $101K - $119K ?? Bridge the gap between Customer Support, Legal, and Compliance—translating complex regulations into actionable strategies for a better customer and agent experience. ?? Apply here: https://lnkd.in/eF9f597N ?? ????????????????????: ????'???? ?????????????? ???????? ?????? ?????? ?????? ?????????????? ???? ?????? ?????????????????? ?????? ?????? ?????? ?????????????????????????????? ?????? ?????? ???????????? ??????????????. #Hiring #CustomerSupportJobs #CX #CustomerSuccess #JobSearch #CareerGrowth
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?? Customer support pros, your next big opportunity is here! Ready to level up your career? Check out these exciting roles ?? 1?? Customer Success Manager at Drata ?? Remote - US | ?? $97k - $150k ?? Be the go-to partner for customers, driving adoption, retention, and expansion while collaborating across teams to elevate the customer experience. Apply now: https://lnkd.in/g2Vwrhhs 2?? Customer Success Director at Observe.AI ?? Remote - US | ?? $144k - $185k ?? Help customers unlock the full potential of Observe.AI by aligning solutions with business goals and ensuring measurable impact. Apply now: https://lnkd.in/g_Unid6H 3?? Fan Support Specialist at Tixr ?? Remote - US | ?? $19 - $21 per hour ?? Analyze trends in support inquiries, offer valuable customer insights, and help improve the product experience for fans everywhere. Apply now: https://lnkd.in/gjnZfZmd ?? ????????????????????: ????'???? ?????????????? ???????? ?????? ?????? ?????? ?????????????? ???? ?????? ?????????????????? ?????? ?????? ?????? ?????????????????????????????? ?????? ?????? ???????????? ??????????????. #Hiring #CustomerSuccess #CustomerSupport #RemoteWork #TechJobs #CareerGrowth
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Loyalty isn’t what it used to be. ?? Customers today expect more than just good service—they want experiences that align with their values and invite them in. So how do we meet this challenge? It starts with the right skills. ???Knowledge curators, personal guides, and community co-creators are the game-changers in CX. From removing barriers to knowledge to fostering real connections, these roles help turn every interaction into something bigger—lasting relationships. ??? At the SD Summit in Austin, Nate Brown will dive into what it takes to thrive in this new era of CX. Don’t miss it! ?? #CustomerExperience #CXLeadership #SDSummit #SupportDriven
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?? CX teams are working harder than ever—but is effort alone driving real business results? ?? Too often, CX is seen as a feel-good initiative rather than a strategic driver of measurable impact. But when customer data, agile practices, and business KPIs align, the results are game-changing: ?? increased efficiency, ?? reduced costs, and ?? stronger stakeholder buy-in. ?? At #SDSummit in Austin, Thaysa Starling will share real-world examples of how cross-functional alignment and agile workflows led to measurable success—including ?? award-winning innovations! ?? Who else is focused on making CX a true business driver? Let's talk! ?? #CustomerExperience #CX #AgileCX #BusinessImpact #Leadership
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?? ???? ??????’?? ?????????? ?????? ??????????????????—????????’?? ?????? ???? ?????? ?????? ?????????? ???????? AI isn’t failing because of bad data—it’s failing because we’re asking the wrong questions. ?? ?? Ask “????? ?????? ?????????????????? ??????????????”—you’ll get a vague answer. Ask “??????? ???????????????? ???? ???????????? ???????????????????? & ???????????????????? ?????????? ???????????? ?????????????????????????”—now you have something actionable. ?? ?????? ??????? Smart, analytical questions. Kateryna Babenko breaks down how to use the SMART framework + Four Levels of Analytics to unlock real, data-driven insights. ?? What’s one AI-driven insight that changed your approach to support or business? Drop it in the comments! ?? ?? ???????? ??????????? https://lnkd.in/gHcgyHmq #AI #Analytics #CustomerSupport #SmartDecisions #SupportDriven
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?? Customer support pros, your next big opportunity is here! Ready to level up your career? Check out these exciting roles ?? 1?? Customer Support Manager at Junction (formerly Vital) ?? Remote - US East Coast only | ?? $117k - $133k ?? Own customer support across multiple channels, streamlining workflows into Pylon. Apply now: https://lnkd.in/dbECtw_F 2?? Technical Support Engineer II at Cohesity ?? Remote - US | ?? $74k - $93.5k ?? Solve complex technical challenges that require deep expertise and problem-solving skills. Apply now: https://lnkd.in/dkTdda4d 3?? Principal Technical Support Engineer at Ping Identity ?? Remote - US | ?? $83k - $100k ?? Bridge the gap between customers and internal teams to drive seamless support experiences. Apply now: https://lnkd.in/dzVH7Y8D ?? ????????????????????: ????'???? ?????????????? ???????? ?????? ?????? ?????? ?????????????? ???? ?????? ?????????????????? ?????? ?????? ?????? ?????????????????????????????? ?????? ?????? ???????????? ??????????????. #Hiring #CustomerSupport #TechJobs #JobSearch #RemoteWork #CareerGrowth