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Are you a member of the Customer Success community looking to successfully guide your customers through meaningful product adoption and drive higher levels of utilization that lead to account growth? Check out the ?? Change Management for CS Certification Bootcamp ?? happening April 7! This virtual 3-day bootcamp is a live, instructor-led workshop designed to give you deeper insights into the mindset, skillset, and toolset of professional change managers. In this program you will learn how to: ?? Build a Powerful Change Case - Craft compelling narratives that sell your vision using our proven template to capture essential details that drive buy-in ?? Master Stakeholder Strategy - Map key players' influence and resistance levels to design targeted approaches that turn skeptics into champions ?? Create a Change Playbook - Develop a playbook that minimizes disruption, embeds learning throughout your project, and reinforces key messages And more! ?? Instructor Toby Lucich has 20+ years of experience leading organizational and change initiatives across various industries. ?? April 7 - April 9, 2025 Seats in this program fill up fast, so don’t wait to sign up! Sign up today to gain a solid foundation for leading customers through change and building stronger relationships in the process. Use promo code CHANGECAMP-100 to save $100 at checkout: https://lnkd.in/gZEwfU_9 #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Today’s customers aren’t just communicating with your brand via email or phone. In fact, they’re not just communicating with your brand through any one channel at all. The modern customer interacts with your business through many channels, including email, live chat, social media, and self-service portals. With this in mind, CSMs who want to provide exceptional service to their customers need to master the art of omnichannel support. Read more about how you can utilize omnichannel support on the SuccessCOACHING Blog: https://lnkd.in/gG6vNZBr #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

?Live CS Mastermind: Building Trust and Value in Every Interaction ? Approaching each customer interaction with a success-oriented mindset is a game-changer for Customer Support teams aiming to build trust and strengthen relationships. By adopting a mindset focused on achieving positive outcomes for the customer, Support teams can turn even challenging conversations into moments that enhance trust and satisfaction. Join host ??Andrew Marks ??and our panel of industry leaders for the latest live webcast where we’ll explore practical strategies for fostering this mindset, including techniques for active listening, empathizing with customers, and framing solutions in a way that demonstrates value. ?? March 19, 2025 ? 11am PT/2pm ET Key Discussion Points: ? What a success-oriented mindset looks like in Customer Support, and why it’s important ? How to develop the skills to build trust during every customer interaction ? Techniques that help teams better understand customer needs in real time ? How to effectively communicate the value of their solutions And more! Tune in this Wednesday and learn about how success in Customer Support is about more than solving problems—it’s about building long-term relationships. Meet the Panel: ?? Sham Man, Customer Success Manager at 2Ship ?? David Mangham, Vice President of Customer Operations at Traumasoft ?? Geoff Parker, Director of Technical Support at Calendly Mark your calendar; you won’t want to miss this informative discussion! #customersupport #customerservice #customersuccess #successcoaching #professionaldevelopment

?? 3-Day Live Virtual Customer Success Certification Bootcamp ?? ?? Level: 2 Level up your Customer Success Skills in the upcoming CCSM Level 2 Customer Success Certification Bootcamp! Gain an advanced understanding of the practical aspects of Customer Success Management and proven strategies that you can use immediately to increase your ability to make your customers successful. This instructor-led bootcamp covers the full 12-course CCSM Level 2 curriculum, including: ?? Setting SMARTer Objectives ?? Assessing and Managing Customer Health ?? Creating & Managing Customer Advocacy ?? Cultivating Key Internal Relationships And more! ?? This bootcamp runs ??April 28 - April 30?? but don’t wait too long to register! As one of our most popular programs, seats fill up fast! Join this essential CS program today, grab your chance to earn an industry-recognized certification, and save $300 by using promo code SUCCESS-300: https://lnkd.in/dcRwB7UV #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

??THERE’S STILL TIME: The Spring Customer Success Executive Education Certificate program starts THURSDAY!?? These online training and certification programs, taught by industry expert ? Andrew Marks ? and in conjunction with the ?? University of San Francisco School of Management,?? will build your knowledge, skills, and confidence through live group coaching calls, engaging lessons, real-world exercises, and more. Over the course of 12 weeks, you’ll gain crucial Customer Success skills and best practices to help you further your career and deliver better outcomes to your customers and company. We offer two program levels to align with your goals and career path: ?? CCSM Level 1: Master the foundations of Customer Success Management ?? CCSM Level 2: Elevate your practice with advanced techniques Don’t wait to sign up and miss this opportunity! ?? This program starts THIS WEEK on MARCH 20, 2025. Register today and use code MARCH-250 to save $250 at checkout: https://lnkd.in/gSTK84Tr #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

What does it take to understand and optimize the customer journey? It requires Customer Success Managers to go beyond tracking customer interactions, and to take a strategic approach that aligns data and cross-functional insights. But when properly leveraged, the customer journey can help CSMs deliver superb service which drives customer satisfaction and client advocacy. Learn more about how mastering the Customer Journey can help you elevate CS at your organization on the SuccessCOACHING blog: https://lnkd.in/gUjsqyuY

? CS Mastermind Replay: Nurturing Long-Term Relationships in a Digital-First World ? Building loyalty and trust in a remote or digital-first environment has become a critical challenge for Customer Success professionals. By mastering the art of digital engagement, Customer Success professionals can maintain and deepen relationships in a virtual world. Check out the latest CS Mastermind replay where guest host Kristi Faltorusso and expert panelists–David Ellin and Melody Gardner–explore important discussion points, such as: ?? Challenges in building trust and loyalty in a remote or digital-first environment ??? How to adapt communication styles for virtual interactions ?? The role personalization plays in fostering trust and loyalty in a digital-first setting ?? How to use technology to enhance engagement while maintaining a human touch And more! Watch the replay and read the transcript on the SuccessCOACHING blog: https://lnkd.in/g2mD3k-f #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

?? Data-Driven Decision Making for Customer Success starts NEXT WEEK! ?? Learn basic statistical principles and how to use data correctly to inform better business decisions. This 12-week program covers basic statistical principles and offers hands-on practice with real-world Customer Success applications. Real-world problems you can solve after participating in this program: ?? Measure customer sentiment and value drivers more accurately ?? Establish predictive customer health scores without the expensive software ?? Increase the accuracy of your retention and expansion revenue forecasts ?? Derive new insights from your data to continuously improve your results And more! ?? Who Should Take This Course? If you’re engaged in reporting results, preparing dashboards, and leading process improvement initiatives, and want to be more effective in your role, this course is for you! ?? March 21 - May 30, 2025 This popular program starts next Friday, so don’t wait to sign up! Register today and use promo code STATS-100 to save $100 at checkout: https://lnkd.in/guXDzKTh #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

??Live CS Leadership Roundtable: Ensuring Support Plays a Role in Long-Term Retention Customer Support teams play a pivotal role in shaping the customer journey, yet their contributions often remain disconnected from broader business strategies. Join host ? Andrew Marks ? and panel of industry leaders for a live webcast as they explore best practices for integrating customer support into the customer journey, aligning team objectives with lifecycle management, and leveraging insights from support interactions to improve the overall experience. ??? March 12, 2025 ? 11am PT/ 2pm ET In this webcast, we’ll dig into: ?? The importance of aligning support goals with the broader customer journey ?? How to ensure that Customer Support interactions drive retention, satisfaction, and value ?? How to balance day-to-day responsibilities with long-term customer lifecycle goals ?? Important metrics used to measure the impact of support on the overall customer journey And more! This conversation is essential for Support leaders, Customer Support professionals, and any executives who want to maximize the strategic value of every customer interaction. ?? Meet the Panelists: ?? Vineet P Puri, SVP Global Client Services at Cvent ?? Perry Bolton, Operations Expert ?? Jason Brown, Founding Partner at Berkeley Rivers Holding Don't miss this opportunity to discover why Support is critical to long-term customer retention and business growth, and gain actionable strategies to transform your Support team into a strategic business driver. Register today to get all the details: https://lnkd.in/gj_8JNwq #customersupport #customerservice #customerexperience #successcoaching #professionaldevelopment #retention

??LAST CHANCE TO SIGN UP FOR THE CCSM LEVEL 1 CERTIFICATION BOOTCAMP ?? Transform your CS career in just 3 days (March 24-26) with our LIVE virtual bootcamp! Gain proven strategies you can use immediately to increase your ability to make your customers successful. You’ll learn best practices and tips for: ?? Consultative approaches that build trust ?? Delivering business reviews that drive revenue ?? Onboarding techniques that slash time-to-value ?? Escalation management to save at-risk accounts And more! Don’t be left behind - registration for this popular program is closing on MONDAY. Claim your spot now and use promo code SUCCESS-300 to save $300 at checkout. https://lnkd.in/gZNwVYsg #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment