SuccessHACKER

Customer Success is becoming an increasingly data-driven field. Instead of guessing what customers will do, what they want, and what will help them fully adopt your product or service, CSMs are turning to concrete insights to craft their strategies. One of the most powerful modern tools in this arsenal is predictive analytics, which uses intelligent data to empower CSMs to anticipate customer needs before they arise. Learn more about how you can utilize predictive analytics at your organization on the SuccessCOACHING blog: https://lnkd.in/g3HKMP2r #customersuccess #customersuccessmanager #successcoaching #datadriven

Join the CCSM Level 2 Training & Certification Bootcamp to take your skills to the next level! ?? Are you ready to stand out as a more strategic CSM? Our innovative 3-day bootcamp combines flexibility with powerful learning experiences: ? Learn advanced CS strategies through on-demand video learning ? Apply skills in three instructor-led Zoom sessions (April 28-30) ? Practice with real-world exercises and peer collaboration ? Earn your industry-recognized CCSM Level 2 certification Master essential skills such as: ?? Setting SMARTer objectives for measurable impact ?? Assessing and managing customer health effectively ?? Driving renewals, upsells, and expansion opportunities ?? Cultivating key internal relationships for success And more! The Bootcamp’s flipped learning approach gives you the flexibility to study at your own pace while utilizing three half-day live sessions for instructor guidance and real-world application. ?? Live sessions: April 28 - April 30, 2025 Don't just manage customer relationships—learn to strategically drive retention and growth. Limited spots available in this upcoming bootcamp. Use promo code SUCCESS-300 to save $300 at checkout: https://lnkd.in/gNF7KJZw #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

In the omnichannel landscape, customers are interacting with your brand across several different channels simultaneously. Customer Success teams can’t simply focus on one or two channels: they need to have masterful control over them, responding to customers through their preferred channel. To create a unified, seamless customer journey, Customer Success teams can use an omnichannel engagement strategy. Learn more about omnichannel engagement in Customer Success on the SuccessCOACHING blog: https://lnkd.in/gDckHMnj #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

You haven’t missed your chance! The first call for the Spring CCSM Executive Education program is on Thursday, so you can still join without missing a thing! Get an in-depth education in Customer Success with our 12-week online programs! Our intensive, expert-led Customer Success Executive Education Certificate programs will build your knowledge, skills, and confidence through targeted lessons, live group coaching calls, templates, and more. ? First coaching call is this THURSDAY so there’s still time to catch up and have the full experience! Pick from two levels and join the one that suits your goals: ?? CCSM Level 1: Master the foundations of Customer Success Management ?? CCSM Level 2: Elevate your practice with advanced techniques ?? Enroll before the first call on Thursday, March 27! Sign up NOW to learn in-demand skills from experts with real-world experience in Customer Success. Promo code MARCH-250 will still save you $250 at registration: https://lnkd.in/gbiNPvJe #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Aligning Support goals with the entire customer lifecycle creates seamless experiences that boost retention and satisfaction. When this alignment is missing, organizations risk fragmented experiences, decreased satisfaction, and missed opportunities to strengthen customer relationships. Check out the latest CS Leadership Roundtable where host Andrew Marks and industry leaders–Vineet Puri, Perry Bolton, and Jason Brown–discussed crucial Support best practices, such as: ?? The importance of aligning support goals with the broader customer journey ?? Ensuring Customer Support interactions drive retention, satisfaction, and value ?? Balancing day-to-day responsibilities with long-term customer lifecycle goals ?? Processes to facilitate better collaboration between Support and other departments And more! Read the transcript and watch the replay on the SuccessCOACHING Blog: https://lnkd.in/gTSx7EkF #customersupport #customerservice #customersuccess #successcoaching #professionaldevelopment

Are you a member of the Customer Success community looking to successfully guide your customers through meaningful product adoption and drive higher levels of utilization that lead to account growth? Check out the ?? Change Management for CS Certification Bootcamp ?? happening April 7! This virtual 3-day bootcamp is a live, instructor-led workshop designed to give you deeper insights into the mindset, skillset, and toolset of professional change managers. In this program you will learn how to: ?? Build a Powerful Change Case - Craft compelling narratives that sell your vision using our proven template to capture essential details that drive buy-in ?? Master Stakeholder Strategy - Map key players' influence and resistance levels to design targeted approaches that turn skeptics into champions ?? Create a Change Playbook - Develop a playbook that minimizes disruption, embeds learning throughout your project, and reinforces key messages And more! ?? Instructor Toby Lucich has 20+ years of experience leading organizational and change initiatives across various industries. ?? April 7 - April 9, 2025 Seats in this program fill up fast, so don’t wait to sign up! Sign up today to gain a solid foundation for leading customers through change and building stronger relationships in the process. Use promo code CHANGECAMP-100 to save $100 at checkout: https://lnkd.in/gZEwfU_9 #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Today’s customers aren’t just communicating with your brand via email or phone. In fact, they’re not just communicating with your brand through any one channel at all. The modern customer interacts with your business through many channels, including email, live chat, social media, and self-service portals. With this in mind, CSMs who want to provide exceptional service to their customers need to master the art of omnichannel support. Read more about how you can utilize omnichannel support on the SuccessCOACHING Blog: https://lnkd.in/gG6vNZBr #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

?Live CS Mastermind: Building Trust and Value in Every Interaction ? Approaching each customer interaction with a success-oriented mindset is a game-changer for Customer Support teams aiming to build trust and strengthen relationships. By adopting a mindset focused on achieving positive outcomes for the customer, Support teams can turn even challenging conversations into moments that enhance trust and satisfaction. Join host ??Andrew Marks ??and our panel of industry leaders for the latest live webcast where we’ll explore practical strategies for fostering this mindset, including techniques for active listening, empathizing with customers, and framing solutions in a way that demonstrates value. ?? March 19, 2025 ? 11am PT/2pm ET Key Discussion Points: ? What a success-oriented mindset looks like in Customer Support, and why it’s important ? How to develop the skills to build trust during every customer interaction ? Techniques that help teams better understand customer needs in real time ? How to effectively communicate the value of their solutions And more! Tune in this Wednesday and learn about how success in Customer Support is about more than solving problems—it’s about building long-term relationships. Meet the Panel: ?? Sham Man, Customer Success Manager at 2Ship ?? David Mangham, Vice President of Customer Operations at Traumasoft ?? Geoff Parker, Director of Technical Support at Calendly Mark your calendar; you won’t want to miss this informative discussion! #customersupport #customerservice #customersuccess #successcoaching #professionaldevelopment

?? 3-Day Live Virtual Customer Success Certification Bootcamp ?? ?? Level: 2 Level up your Customer Success Skills in the upcoming CCSM Level 2 Customer Success Certification Bootcamp! Gain an advanced understanding of the practical aspects of Customer Success Management and proven strategies that you can use immediately to increase your ability to make your customers successful. This instructor-led bootcamp covers the full 12-course CCSM Level 2 curriculum, including: ?? Setting SMARTer Objectives ?? Assessing and Managing Customer Health ?? Creating & Managing Customer Advocacy ?? Cultivating Key Internal Relationships And more! ?? This bootcamp runs ??April 28 - April 30?? but don’t wait too long to register! As one of our most popular programs, seats fill up fast! Join this essential CS program today, grab your chance to earn an industry-recognized certification, and save $300 by using promo code SUCCESS-300: https://lnkd.in/dcRwB7UV #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

??THERE’S STILL TIME: The Spring Customer Success Executive Education Certificate program starts THURSDAY!?? These online training and certification programs, taught by industry expert ? Andrew Marks ? and in conjunction with the ?? University of San Francisco School of Management,?? will build your knowledge, skills, and confidence through live group coaching calls, engaging lessons, real-world exercises, and more. Over the course of 12 weeks, you’ll gain crucial Customer Success skills and best practices to help you further your career and deliver better outcomes to your customers and company. We offer two program levels to align with your goals and career path: ?? CCSM Level 1: Master the foundations of Customer Success Management ?? CCSM Level 2: Elevate your practice with advanced techniques Don’t wait to sign up and miss this opportunity! ?? This program starts THIS WEEK on MARCH 20, 2025. Register today and use code MARCH-250 to save $250 at checkout: https://lnkd.in/gSTK84Tr #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment