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?? Data-Driven Decision Making for Customer Success starts NEXT WEEK! ?? Learn basic statistical principles and how to use data correctly to inform better business decisions. This 12-week program covers basic statistical principles and offers hands-on practice with real-world Customer Success applications. Real-world problems you can solve after participating in this program: ?? Measure customer sentiment and value drivers more accurately ?? Establish predictive customer health scores without the expensive software ?? Increase the accuracy of your retention and expansion revenue forecasts ?? Derive new insights from your data to continuously improve your results And more! ?? Who Should Take This Course? If you’re engaged in reporting results, preparing dashboards, and leading process improvement initiatives, and want to be more effective in your role, this course is for you! ?? March 21 - May 30, 2025 This popular program starts next Friday, so don’t wait to sign up! Register today and use promo code STATS-100 to save $100 at checkout: https://lnkd.in/guXDzKTh #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

??Live CS Leadership Roundtable: Ensuring Support Plays a Role in Long-Term Retention Customer Support teams play a pivotal role in shaping the customer journey, yet their contributions often remain disconnected from broader business strategies. Join host ? Andrew Marks ? and panel of industry leaders for a live webcast as they explore best practices for integrating customer support into the customer journey, aligning team objectives with lifecycle management, and leveraging insights from support interactions to improve the overall experience. ??? March 12, 2025 ? 11am PT/ 2pm ET In this webcast, we’ll dig into: ?? The importance of aligning support goals with the broader customer journey ?? How to ensure that Customer Support interactions drive retention, satisfaction, and value ?? How to balance day-to-day responsibilities with long-term customer lifecycle goals ?? Important metrics used to measure the impact of support on the overall customer journey And more! This conversation is essential for Support leaders, Customer Support professionals, and any executives who want to maximize the strategic value of every customer interaction. ?? Meet the Panelists: ?? Vineet P Puri, SVP Global Client Services at Cvent ?? Perry Bolton, Operations Expert ?? Jason Brown, Founding Partner at Berkeley Rivers Holding Don't miss this opportunity to discover why Support is critical to long-term customer retention and business growth, and gain actionable strategies to transform your Support team into a strategic business driver. Register today to get all the details: https://lnkd.in/gj_8JNwq #customersupport #customerservice #customerexperience #successcoaching #professionaldevelopment #retention

??LAST CHANCE TO SIGN UP FOR THE CCSM LEVEL 1 CERTIFICATION BOOTCAMP ?? Transform your CS career in just 3 days (March 24-26) with our LIVE virtual bootcamp! Gain proven strategies you can use immediately to increase your ability to make your customers successful. You’ll learn best practices and tips for: ?? Consultative approaches that build trust ?? Delivering business reviews that drive revenue ?? Onboarding techniques that slash time-to-value ?? Escalation management to save at-risk accounts And more! Don’t be left behind - registration for this popular program is closing on MONDAY. Claim your spot now and use promo code SUCCESS-300 to save $300 at checkout. https://lnkd.in/gZNwVYsg #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

The ?? Spring 2025 Customer Success Executive Education Certification Program ?? starts in less than two weeks! Don’t miss your chance to take part in one of our comprehensive training programs with an expert coach and earn a CSM certification. These 12-week instructor-led, online programs are designed to teach you how to deliver great outcomes for your customers and your company, and help you advance your career. Choose from one of two levels: ?? CCSM Level 1: Master the foundations of Customer Success Management ?? CCSM Level 2: Elevate your practice with advanced techniques Our competency-based training covers all facets of the customer lifecycle and teaches you how to effectively conduct the activities required at each stage. Through live group coaching calls, real-world scenarios, targeted lessons, and more, you’ll learn how to deliver great outcomes for your customers and your company. Plus, once you complete your training, you can earn an industry-recognized certification that proves you know your CS stuff ??? ?? This program begins March 20, 2025 These expert coaching programs fill up fast–don’t get left in the dust! Save your spot today and use promo code MARCH-250 to save $250 at checkout: https://lnkd.in/gKaqgx-t #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

The way customers use your product or service plays a huge role in their adoption, outcomes, and ultimate success. If customers know how to use your product effectively, utilize features that best enhance their experience, and properly integrate it into their workflows, they’ll unlock maximum value and will likely remain customers. However, for this to occur, customers need to first gain the knowledge they need to excel at using your platform. This comes with comprehensive customer training. To learn more about Customer Success’ role in effective customer training, check out the SuccessCOACHING blog: https://lnkd.in/gbB-XScd #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment #customereducation

?? Change Management for Customer Success Bootcamp ?? Learn how to successfully guide your customers through meaningful product adoption and drive higher levels of utilization that lead to account growth in this popular bootcamp. Key learning themes: ?? Leading Effective Change ?? Assessing Stakeholder Impact in Change ?? Designing Your Change Message ?? Building Your Campaign Playbook This virtual 3-day bootcamp is a live, instructor-led workshop designed to give you deeper insights into the mindset, skillset, and toolset of professional change managers. ?? April 7 - 9, 2025 This is one of our most popular programs, so don’t wait too long to sign up or you’ll lose your spot! Register today and use promo code ?CHANGECAMP-100 to save $100 ? at checkout: https://lnkd.in/gjAsf_dR #customersuccess #customersuccessmanager #successcoaching #changemanagement

?? Plant the seeds for success—join our free online learning events this spring and watch your impact grow! ?? We've assembled an incredible lineup of CS professionals and thought leaders for the next two months of SuccessCOACHING webcasts! Join us for lively discussions on business-critical CS topics including: ?? Maximizing value creation at every customer touchpoint ?? Leveraging Support as a strategic driver of long-term retention ??The art of managing customer expectations during product evolution and more! These interactive sessions offer practical strategies, tips, and advice that you can implement at your own organization. Connect with peers, ask questions directly to our expert panelists, and gain insights that could transform your approach. Don't miss this opportunity to learn from those who've mastered the craft. Get the details on the upcoming sessions and register today: https://lnkd.in/gCgPCSBb #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Did you miss the latest in the Diversity in Customer Success webcast series? ? Not a DEI Hire: Reframing the History of Black Labor to Modern Leadership ? is a critical conversation in which we explored the evolution from the historical undervaluation of Black labor to the emergence of Black professionals in contemporary leadership roles across industries, with a focus on Customer Success. Brought to you in partnership with ?? Success in Black,?? this online event challenged the reductive "DEI hire" narrative by highlighting the measurable impact Black professionals make in revenue generation, team leadership, and customer relationships. In this webcast, moderator Ejieme Eromosele and expert guests–Keishla Ceaser-Jones, Anthony DeShazor, and Stephanie Workman-Bolden–discussed crucial topics, such as: ?? The intersection of historical labor patterns and modern workplace dynamics facing Black professionals ?? Actionable strategies for leveraging cultural competence as a leadership asset in Customer Success ?? Practical approaches to building equity through mentorship, sponsorship, and organizational culture change ?? The business impact of diverse leadership in strengthening customer relationships and driving innovation And so much more! Read the transcript and watch the replay on the SuccessCOACHING blog: https://lnkd.in/gmvv9txq #customersuccess #customersuccessmanager #successcoaching #BlackHistoryMonth #DiversityInCS #DEI #SuccessInBlack

Customer journey mapping refers to the process of creating a representation of the steps a customer takes when interacting with your business and product. It covers every touchpoint and channel. Ultimately, this practice allows Customer Success Managers to better understand their customers, solve their problems, and craft strategies that resonate with individual accounts. Learn more about Customer Journey Mapping and how you can use personalization to develop excellent CS strategy on the SuccessCOACHING blog: https://lnkd.in/gwwFNb3D #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

?? Check out our Spring 2025 Training and Certification Programs ?? Ready to transform your skills and accelerate your career growth? Training and certification programs are starting soon! We offer expert-led instruction designed for CS professionals at every level, with various goals: - Intensive certification bootcamps for rapid skill development - Multi-week programs featuring live guidance from an expert coach - Specialized programs tailored to address current business challenges Our instructor-led courses go beyond theoretical concepts—you'll walk away with practical toolkits, receive expert coaching, and build meaningful connections with CS practitioners facing the same real-world challenges as you. Invest in yourself this spring and reap the benefits all year long (and beyond)! Browse our full catalog and secure your spot today: https://lnkd.in/gXbWs5NH #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment