What is experience analytics? What about customer experience or CX analytics? ? The most common definition online is: "Experience analytics is?the process used for collecting, analyzing and leveraging customer data to improve the customer journey and experience when they are using your product and interactive with your company." ? So, is that digital experience??Is it contact center experience??Is it product experience??Trick question ... It’s all of the above! ? And there’s a catch!?To truly enable experience analytics, you need to access and leverage structured and unstructured data across all contact channels and sources. To do that, you need a tool that can bridge the gap and integrate data across the entirety of one’s customer journey. ? This is exactly what we do at Stratfiyd - the integration of structured and unstructured data from sources such as surveys, CRM notes, social media posts, phone and chat transcripts, as well as operational and transactional data. The entire platform is powered by artificial intelligence to further help you identify, analyze and prioritize the most important content to optimize your business where your customers need it most. Let’s talk!?We can put the power of this platform to work for you too! #stratifyd #textanalytics #customerexperience #experienceanalytics
Stratifyd
软件开发
Charlotte，North Carolina 5,002 位关注者
Bridging the gap between insights and outcomes.
关于我们
Stratifyd’s Connected Intelligence solution bridges the gap between insights and outcomes through a powerful engine that unifies all structured and unstructured data sources, surfaces hidden themes, and provides actionable intel. Unlike competing solutions, Stratifyd leverages augmented intelligence to apply unsupervised rules to analysis, enabling users to identify the “unknown unknowns” buried within their data. Fortune 500 companies worldwide turn to Stratifyd to optimize medical insights, customer intelligence, brand management, and contact center, product, and employee experiences.
- 网站
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https://www.stratifyd.com
Stratifyd的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Charlotte，North Carolina
- 类型
- 私人持股
- 创立
- 2015
- 领域
- Augmented Intelligence、AI、Natural Language Processing、Sentiment Analysis、Voice to Text、Dynamic Topic Modeling、Customer Experience、Customer Service、Speech Analytics、Experience Analytics、Customer Analytics、Chat Analytics、omnichannel、Text Analytics、Speech Analytics、Speech to Text Transcription、Natural Language Understanding、Artificial Intelligence、Theme Detection、Neural Topic Modeling、Contact Center和Customer Loyalty
地点
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主要
获取路线
2101 Thrift Rd
US，North Carolina，Charlotte，28208