Stord

According to a recent Security.org report, around 1,700,000 packages were stolen each day in the United States in 2023. Loss and damage further increase the likelihood of errors impacting your consumer experience. In fact, 88% of adults report being worried about theft of their online order. Stord Shipment Protection is a new solution for Stord partners to provide their end consumers confidence against loss, damage, and theft. This seamless experience at checkout signals to your consumers that they can trust you to correct things quickly in the event of an error. That trust powers conversion on the front end, but more importantly loyalty on the backend. With this highly configurable product, you can easily customize the program to match your strategy. The intuitive custom-branded tracking page makes it easy for consumers to track their order, view detailed updates, and report any issue. From there, they can receive automated and personalized status updates directly from you in their inbox. By simplifying this process, your customer service teams can easily review and resolve these claims - reducing time consuming and costly manual tasks - directly within the Stord One Commerce order management system. Now you can issue re-shipments or reimbursements rapidly, turning a potentially damaging event into a positive experience, promoting repeat purchases from a more loyal customer. All while preserving, or enhancing, your unit economics as a brand. The compiled delivery data becomes yet more valuable as you are now able to analyze and develop new protocols for repeat issues that would have otherwise gone unnoticed - silently impacting your performance and hurting your customer loyalty. Don’t leave your customer experience in the hands of porch pirates. With Stord Shipment Protection you can now easily Protect your orders and your customers from loss, damage, and theft. Explore Shipment Protection and all the capabilities by visiting our website: https://lnkd.in/guTCxDgx

Thank you Deloitte for naming Stord a fastest-growing company in North America on the 2024 Deloitte Technology Fast 500?! Thank you to our amazing customers who trust us to supercharge your commerce and deliver industry-leading consumer experiences on every package. And thank you to the talented teams of Stordians all over the globe who make it all possible. Read more here: https://lnkd.in/gwA4fusw

Black Friday is 15 days away...which means PEAK has arrived!! Are you ready to capitalize on this crucial sales period? Scott Churchin, our Director of Parcel, shares some key insights and strategies to help your brand capitalize on the near 200M+ #BlackFriday and #CyberMonday shoppers. Read it all here: https://lnkd.in/drRgAybX

Is this the greatest fulfillment Halloween costume of all time?? Thanks to our Reno DTC lead, Nickie Davison, for lifting our holiday spirits!!

Hey Las Vegas!! If you are attending SupplySide West, make sure to connect with Alex Kent and Jean Francois. Just look for the man in the forklift hat or DM them on LinkedIn to chat about supercharging your commerce in 2025!

Take a special look at our latest fulfillment center with Jesse Douglass, our Head of Fulfillment! Meet Andrew Kaplan, Tyler Palonsky, and Matthew Acres as they work to implement our systems into this new building. We are thrilled to have all these 300+ amazing individuals join Stord and are excited for the future. Click here if you want to learn more about our expansive network of fulfillment centers: https://lnkd.in/gV-2cBRt

If you want to wow customers during peak or on any random day of the week, you need a kitting solution. In this video and blog post, Thea Dietrick, our Director of Customer Growth, shares insights on ways you can build an efficient kitting operation. https://lnkd.in/gV2XTTqA

"Stord is really a commerce enablement platform, leveling the playing field for brands of all sizes. Consumers today expect rapid, fast, trusted deliveries with easy returns and great visibility - and that's what really drives an online brands sales, loyalty, and retention." - Sean Henry Thank you Kristina Ayanian and Nasdaq for this interview!

Picture the last time you lost a package. That sinking feeling in your stomach. The frantic tracking page refreshes. The mad dash to find the customer service information. Now imagine being responsible for millions of packages arriving perfectly to the end consumer. This is the world of e-commerce fulfillment, where every lost, damaged, or delayed package isn't just an isolated annoyance—it's a customer relationship on the line. Ryan Andrews, our Group Product Manager - OMS and Consumer Experience, shares some insight on how brands can intelligently use data to protect their consumer experience: https://lnkd.in/gFv5r6rf

9 years of providing brands with the tools they need to enable their commerce and deliver an exemplary consumer experience!