Stord

According to a recent Security.org report, around 1,700,000 packages were stolen each day in the United States in 2023. Loss and damage further increase the likelihood of errors impacting your consumer experience. In fact, 88% of adults report being worried about theft of their online order. Stord Shipment Protection is a new solution for Stord partners to provide their end consumers confidence against loss, damage, and theft. This seamless experience at checkout signals to your consumers that they can trust you to correct things quickly in the event of an error. That trust powers conversion on the front end, but more importantly loyalty on the backend. With this highly configurable product, you can easily customize the program to match your strategy. The intuitive custom-branded tracking page makes it easy for consumers to track their order, view detailed updates, and report any issue. From there, they can receive automated and personalized status updates directly from you in their inbox. By simplifying this process, your customer service teams can easily review and resolve these claims - reducing time consuming and costly manual tasks - directly within the Stord One Commerce order management system. Now you can issue re-shipments or reimbursements rapidly, turning a potentially damaging event into a positive experience, promoting repeat purchases from a more loyal customer. All while preserving, or enhancing, your unit economics as a brand. The compiled delivery data becomes yet more valuable as you are now able to analyze and develop new protocols for repeat issues that would have otherwise gone unnoticed - silently impacting your performance and hurting your customer loyalty. Don’t leave your customer experience in the hands of porch pirates. With Stord Shipment Protection you can now easily Protect your orders and your customers from loss, damage, and theft. Explore Shipment Protection and all the capabilities by visiting our website: https://lnkd.in/guTCxDgx

When your business supports the lifeblood of other businesses, it is important to be committed, stable, and long-term oriented. In recent weeks, an enterprise parcel provider announced the rapid shutdown of a division of their operations, and another company announced the spin-off of their fulfillment into a side entity. Changes like these are likely to leave customers and end consumers vulnerable and without the support they are accustomed to, or the value proposition they believed in. It is not surprising that companies who likely treated fulfillment as a side project are now making changes. But what these changes further reveal is a lack of stability, conviction, and focus on delivering the best experience for the customer—in this case, the brand and the end consumer. At Stord, we always put the customer first. Since our earliest days, we have known this mission is not for the faint of heart, but we have always believed that the market requires a fundamentally new platform. A platform with fulfillment and software built together from the ground up, to unlock the level of quality, performance, and consumer experience required for brands to compete in today’s ecommerce landscape. While it has not been easy and has required building a unique organization – one that can deliver operational consistency at massive scale, alongside cutting-edge technology innovation – we firmly believe it is the best path to delivering a world-class consumer experience. We’re thankful to have incredible customers, investors, and team members who share our conviction in this mission. If you are experiencing this kind of unexpected upheaval and want innovative technology, built in harmony with best-in-class fulfillment, all led by a committed management team, then it is time to talk to Stord. We are singularly focused on providing the best experience for your end consumers and are investing in the technology and infrastructure to do so at scale. Let’s enable best-in-class commerce, together.

Being named to the Inc 5000 list four years in a row is a huge honor...but how did Stord get here? We got here by being customer obsessed. By empowering teammates to solve complicated logistics problems for our customers. By partnering with amazing companies. By shipping millions of orders per year. And by earning the trust of our customers throughout all of it. I would like to thank my fellow Stordians, partners, investors, and customers for giving us the opportunity to achieve this, and many other, recognitions. It is a wild feeling knowing so many teammates and customers all believe in a shared vision of democratizing prime-like capabilities for brands of all sizes. Thank you all for your conviction and passion as we build the best commerce enablement platform, together.

The sudden news of Pitney Bowes Global Ecommerce liquidation through a Chapter 11 bankruptcy has left many brands, 3PLs, marketplaces and end consumers unprepared. For avoidance of doubt, none of our customers have been impacted by this sudden change in the carrier landscape. The customers we welcomed to Stord through our acquisition of Pitney Bowes' separate eCommerce Fulfillment Services business are also safe from these changes. If you are one of the thousands that were impacted - an employee, brand, marketplace, or 3PL - we are here to help. Get in contact with us here:?https://lnkd.in/eP7yjkh4

2021. 2022. 2023. 2024. We are honored to have been ranked on the?#Inc5000?list for the FOURTH consecutive year! Earning our spot four years in a row is a testament to the value of Stord’s commerce enablement offerings, from our fulfillment services to our integrated technologies - empowering brands with a seamless checkout and delivery experience across all channels. It is this singular focus that propelled our growth and secured a spot on this coveted list of the most successful and dynamic privately-held companies in the United States.

Stord is honored to announce that 6 of our fulfillment centers have exceeded the Current Good and Manufacturing Practices (cGMP) requirements! To achieve GMP certification, all 6 locations underwent a rigorous two day inspection by a third party. This audit confirmed that Stord met the required quality management systems; robust operating procedures and policies; precise lot and batch tracking; comprehensive quality control; facility cleanliness; and more. “This certification exemplifies Stord’s commitment to the highest standards of consumer care and our continued investment in creating a seamless end-to-end commerce enablement platform for brands looking to grow sustainably and safely. Brands can take comfort that their products are properly handled while also reducing operational expenses through parcel and packaging innovations,” - Sean Henry, CEO and co-founder of Stord. Read more about this certification and our commitment to consumer care here: https://stord.link/GMP

We are thrilled to announce that Stord has acquired Pitney Bowes’ E-commerce Fulfillment?business. This acquisition expands Stord’s network with a new state-of-the-art fulfillment center in Hebron, Kentucky. The 640,000 square foot capacity facility is the largest warehouse in Stord’s network and includes significant climate control storage, a pick mezzanine, pallet racking and robotic automation. “This investment further cements Stord’s focus on providing the best-in-class physical?fulfillment and commerce technology for brands obsessed with delighting their customers. With billions in commerce fulfilled by Stord today, this new facility will only accelerate Stord’s rapid expansion and growth.” - Sean Henry, CEO and co-founder of Stord. Click here to read more: https://lnkd.in/eXvBYupe

We are thrilled to announce another expansion of our capabilities - with new fulfillment centers in The United Kingdom ???? and The Netherlands ????! “Being able to provide scalable coverage across North America and Europe is a massive advantage for brands looking to ensure exemplary customer experience." - Sean Henry, CEO and Co-Founder of Stord. Brands can achieve best-in-class fulfillment for their global markets while enjoying Stord's reliability, visibility and economies of scale. This expansion pairs directly with our commerce enablement platforms for a truly seamless customer experience no matter where they are around the globe. Read more about the expansion: https://lnkd.in/e4mbyQkM

Are you attending GROW NY or The Lead Summit? Then get your coffee on us with our friends Digioh, Levitate Foundry, and Smartrr. Sign up here https://lnkd.in/g4AtHkcf OR Message Alex Kent. We hope to see you on Tuesday, July 9th!

Managing the fixed and variable costs associated with building a profitable commerce business can be a massive challenge. From manufacturing expenses, personnel overhead, and marketing to packaging, shipping, and even the time it takes between a package being marked as shipped and the carrier picking it up - it all cuts into the margins that sustain your business. In this blog post we explore the strategies brands can deploy to optimize its annual parcel spend and combat the 10-15% expense that shipping often accounts for - https://lnkd.in/gqqgTWwT