Statisfy

CS leaders based out of the SF Bay Area: Join us in Menlo Park next Friday (10/11) Noon for our "Applied AI in CS" monthly luncheon with featured guest Larry Augustin, former Vice President of Applications at AWS and former CEO of SugarCRM. Larry has spent the past two decades building business applications in areas such as customer experience, call center, supply chain, and enterprise communications. AI is driving a generational change in business applications, much as SaaS did two decades ago, and Larry will share his principles for the future generation of AI-native applications. And then we will have a roundtable discussion on how everyone is incorporating AI in their 2025 plans. Join us! https://lu.ma/h18jggmj

Abhishek Sinha knocked it out of the park in leading us through an engaged, informative discussion on AI at Statisfy’s Monthly “AI in CS” luncheon today. ?? Thanks to this amazing group of GTM leaders for coming together for this discussion - Benu Aggarwal Harshita Banka Omid Razavi Arunabh Hazarika Shri Chickerur Leanna Castello Neeraj Gangal Sandra Bustos Sanjay Priyadarshi Salil Jain Harish Batlapenumarthy Navin Agarwal Abhishek spoke about 1?? The evolution of AI from Few-shot prompting (circa 2021) to Instruction Following (Early 2022) to chat (Late 2022) to RAG (2023) to Multi-hop Agentic use cases (2024) 2?? How many enterprises are quickly catching up to the technology yet most adoption is limited to select customer support, marketing and software engineering use cases ?? It is absolutely amazing to see how quickly Generative AI is maturing and how it has the potential to completely upend how we use enterprise technology - from deterministic, human-centered form-based systems to cognitive, (Agent+Humans)-outcomes based systems. ?? Winning companies will be early adopters, eager and willing to transform workflows versus those implementing a thin AI layer for ad hoc use cases like search and synthesis. ? How are you prioritizing AI as part of your 2025 plans?

#CustomerSuccess leaders based out of the SF Bay Area: Join us in Menlo Park this Friday (9/13) noon for our "Applied AI in CS" monthly luncheon with featured guest Abhishek Sinha, VP of Product at Cohere, formerly Director of Product Management at AWS. Abhishek will kick us off and share his perspective on: 1?? Current state of Enterprise AI Foundation models and Agentic applications 2?? Examples of leading Enterprise GenAI use cases and associated RoI 3?? How to build a Business Case for GenAI investments And then we will have a roundtable discussion on how participants are leveraging AI in their organization? And how they are incorporating AI in their 2025 plans. Join us! https://lu.ma/30pim2i2

We are excited to announce Statisfy has successfully completed a System and Organization Controls (SOC) 2 Type II audit, performed by Sensiba LLP (Sensiba). Developed by the American Institute of Certified Public Accountants (AICPA), the SOC 2 information security audit provides a report on the examination of controls relevant to the trust services criteria categories covering security, availability, processing integrity, confidentiality, and privacy. A SOC 2 Type II report describes a service organization's systems, whether the design of specified controls meets the relevant trust services categories and assesses the effectiveness of those controls over a specified period of time. Statisfy’s SOC 2 Type II report did not have any noted exceptions and was therefore issued with a “clean” audit opinion from Sensiba.”

We are excited to announce Statisfy has successfully completed a System and Organization Controls (SOC) 2 Type II audit, performed by Sensiba LLP (Sensiba). Developed by the American Institute of Certified Public Accountants (AICPA), the SOC 2 information security audit provides a report on the examination of controls relevant to the trust services criteria categories covering security, availability, processing integrity, confidentiality, and privacy. A SOC 2 Type II report describes a service organization's systems, whether the design of specified controls meets the relevant trust services categories and assesses the effectiveness of those controls over a specified period of time. Statisfy’s SOC 2 Type II report did not have any noted exceptions and was therefore issued with a “clean” audit opinion from Sensiba.”

Post from our Founder (Navin Agarwal) on the launch. We are super excited. ??

?? Who is flying to St. Louis next week for Pulse 2024? We are, and I hope you will join us at one of these events! ?? DAY 1: We are hosting a Happy Hour with Statisfy on the eve of Pulse. Enjoy some bubbles as we all gear up for another year of Customer Success, Learning, and Fun. ?? DAY 2 & 3: We have some fun swag at the Growth Molecules? booth, where you can find me, James Scott, Annie Stefano, M.Ed. ????, & SABINA M. PONS, MA. We are right across the puppies' area and can't wait to get a dose of shelter dog cuteness. ?? Day 3: SABINA M. PONS, MA, and I will present a Power-20 session on how to build out your team to build out the customer experience—after all, your A players outperform your C players by 10x. ?? see you soon! #customersuccess #pulse24 #pulse2024

How will CS evolve over time? “A fundamental shift in the market has increased the focus on revenue efficiency and profitability. Today, too many high-value services are delivered for free. Monetized offers or subscription lifecycle services will become more pervasive to improve customer experience and optimize product success.“ David Sakamoto, former Global VP of Customer Success at GitLab, who has dedicated his career to continuously delivering value throughout the customer journey. In Episode 8 of our Debunking Myths blog series, David envisions what the future of CS will look like, dispels a CS myth (“CS teams should be driven by Customer Satisfaction”), and shares actionable advice for CS leaders. Read on! https://lnkd.in/dn6Cxf2M

“Anything that gives you an extra ten minutes in the day is a winner. Automate your day-to-day tasks. Tools like Calendly can save you time …” Simple, powerful advice from Jake Minturn, Director of Customer Success at Hum. In Episode 7 of our CSM Chronicles blog series, Jake shares his insights on life as a CSM, building lasting partnerships, understanding client needs, and the art of delivering exceptional customer experiences. Read On! https://lnkd.in/gBGzdu9Q

“One of my top priorities is evaluating how AI can reduce CSMs’ administrative load, so they have more time to build stronger relationships, and get more multi-threaded in accounts”. One of the many knowledge nuggets Luke Diaz, Director of Customer Success at AppZen, and Founder of DBT Ventures, shares. In Episode 7 of our Debunking Myths blog series, Luke debunks a common myth: “CSMs spend most of their time on relationship-building”. Luke's wealth of experience spanning people, processes, and outcomes in the realm of Customer Success shines as he shares insights from his journey, offers advice for CS practitioners, and speaks about his unwavering focus on building meaningful customer relationships. Read On https://lnkd.in/gqGhmtdJ