Starry, Inc.

The thing about great internet service is that it earns trust. And earned trust turns into business expansion. Giro was one of Starry’s first residential customers back in 2017. He also owns a video production studio. Giro realized he needed a service like Starry’s top-rated residential service, but scaled to his studio's large-scale download, upload, and production needs, and with better reliability than his current provider. Today, Giro trusts Starry to power: ?? His professional video production studio ?? Apartment buildings across Boston ?? Mission-critical file transfers & uploads ?? Zero lag, zero excuses (99.9% uptime) The difference? Starry showed up and provided: ??Customized solutions using local techs ?? Affordable pricing with flexible contract terms ??Speeds that actually deliver (300/100 Mbps) Ready to discover the Starry difference for your business? Check us out at starry.com/business.

When others said "impossible" to Digital.Thing(s), a media distribution company moving to a new location, Starry delivered. Here's how we kept their content flowing flawlessly: A dual network solution combining ? 2 Gbps symmetrical speeds for massive file uploads ? 500/100 Mbps dedicated office network for daily operations A custom configuration for ? Large media file distribution ? Daily business-critical uploads ? Office & guest connectivity The result? Digital.Thing(s) got exactly what they needed, something competitors said couldn't be done at their new location. Need internet that delivers the "impossible"? See how at starry.com/business

Here's how we powered two massive entertainment events when traditional providers couldn't deliver: Client 1: Live performance entertainment ?? ? Mission-critical electronic ticketing for thousands of guests ? Challenging parking lot location others wouldn't touch ? Rock-solid dual DIA links for guaranteed uptime ? Strategic antenna placement ? On-call support team during every show Client 2: Large scale video production ?? ? Full coverage across the entire site ? Network of 40+ wireless access points ? Smart PoE solution deployment ? Lightning-fast 1G symmetrical speeds ? End-to-end network configuration The outcome? Both events got exactly what competitors claimed would take weeks - delivered in just 3 days from signing to service. How we pulled it off: ? Game-changing fixed wireless network ? Proven rapid deployment process ? Tailor-made solutions ? Zero red tape ? Always-on support Need connectivity that others say can't be done? Let's talk: starry.com/business

Every minute of internet downtime costs businesses up to $9,000. Yet it's the business horror story no one talks about: when your internet flatlines, your revenue flatlines. That's why we built Starry Business Internet with a focus on reliability: - Up to 10 Gbps symmetrical speeds - 24/7 human support - Zero street disruption - A single contact that answers the phone Our commitment: 99.9% reliability and a 100% uptime guarantee. We'll provide prorated service credits for any complete service outage exceeding one hour in a 24-hour period. Because your internet shouldn't be your business's weak link. The most expensive internet isn't the one you pay for. It's the one that fails when you need it most. Visit starry.com/business to learn more.

While others talk about the digital divide, we're closing it. We’ve brought affordable internet access to over 87,000 families since 2018. But it's not just about providing internet. We want to create a real impact in communities. So we asked ourselves: "What if we built an internet company that truly cared?" The answer is going beyond just providing affordable internet. Here's how we're creating lasting impact across communities: Our core impact: - Hosted 130+ digital literacy education sessions - Donated 570+ free devices to residents - Refurbished 3 computer labs - Helped divert 2,000+ lbs of tech from landfills Supporting community: - Created community lending libraries - Distributed winter coats in Cambridge - Hosted food drives in LA and NYC - Distributed 3,500 ice cream products to families - Hosted back-to-school backpack drives - Planted community gardens When COVID hit, we stepped up: - Provided free service through July 2020 - Implemented "Fresh Start" debt forgiveness - Donated computers for remote learning - Distributed 700 "Keep Safe Kits" to seniors The digital divide remains a critical challenge: - 1 in 16 Americans still lack access to high-speed broadband - that's millions of families left behind - At $80, the median monthly broadband cost in the U.S. is among the highest in the developed world - Nearly half (46%) of families living in public housing don't have high-speed internet at home Starry Connect is changing this reality: - Our $20/month Connect service makes reliable internet accessible to families who previously paid 5x more - or went without - More than 20% of Starry customers come from a Starry Connect building This isn't just business. This is reimagining what an internet company can be. This is building technology that serves everyone. Learn more: starry.com/starryconnect #happyinterneting

Still suffering through a painful internet installation maze? Getting connected shouldn’t feel like a journey back in time, but too often it does: ? "Self-install" that isn't self-service ? Lengthy appointment scheduling ? Uncertain service windows ? Repeat technician visits ? Complex setup process Most internet companies want to be "customer-focused”. But we asked a different question: "What if we designed an internet company that truly cared about customers?"?? Here’s how getting connected with Starry looks in reality: ? Track your technician’s route on a map ? Full setup in under 60 minutes ? WiFi tested in every room ? Up and running same day ? Get the speed you pay for No more bouncing between departments. No more repeating every detail three times. Just solutions.? Then there’s the staying connected part. With Starry, here's what that means in practice: Having WiFi issues? Our agents can: ? Check your actual speeds in real-time ? Spot dead zones ? Schedule a technician All in one call. No transfers needed.? Want faster speeds? ? No calls ? No waiting on hold ? No haggling with a sales rep Just open the Starry app and pick a new plan.? Change of plans? No worries: ? We built an easy transfer or cancellation button when you move ? No retention maze ? No hidden fees No games, period.? We're proving there's a better way. Customer service isn't just a department at Starry. It's the foundation of everything we build.

“Your car will be up in 20 minutes" That was life at Boston’s One Back Bay garage. No WiFi. No radio signals. Just long wait times. After Starry came up with a solution, here's what changed: ? WiFi now works in all 4 garage levels ? Staff can talk in real time ? Cars come up fast ? All areas connect smooth "Best choice we made this year," says Brian Makokha, One Back Bay's Property Manager. The wins are clear: ??Quick car pick-ups ??Happy residents ??Staff can work better ??Office tools work in the garage "From the bottom of my heart, I'm grateful for this partnership." Got dead spots in your building? We'll fix that. Read the full case study here: https://lnkd.in/eTQ8mSBx

Time to look at what we did and plan what's next. While the big internet providers did their usual thing, we focused on making the internet better for our customers. Our Biggest Wins: ? Our user reviews shine - we earned 4.8/5 on Trustpilot and 4.6/5 on Google ? More than 70% of our ACP users stayed with us on paid plans three months after the federal program ended ? Starry Business Internet launched across five markets What's next in 2025: ? Expanding our Apartment Building footprint to new buildings including low-income communities ? Adding new features for residential customers including expanding our 1 Gig service to more communities ? Bringing Starry Business Internet to more businesses in more buildings That's our last year in short. Big plans for this year. ? Thanks to all our customers and partners for being a part of it. #HappyInterneting

A partnership that started over coffee turned into a blueprint for Starry Business Internet. What began as a local cafe's frustration became our model for internet solutions for small and medium businesses. Now featuring: ? Over 99.9% uptime ? Fast download and upload speeds ? VIP support ? Transparent pricing Power your ambitions with enterprise-grade reliability. See how we can transform your business: starry.com/business