Morning all,
I’m thrilled to announce the latest episode of the Tech On Toast Podcast! I had the pleasure of catching up with my old friend Jon Horsfield, Chief Revenue Officer at Centegra. We explored the world of restaurant tech, customer service, and the ever-evolving landscape of hospitality. Here’s a sneak peek of our top takeaways:
1?? The Power of Relationships in Hospitality ??
In hospitality, service is everything, and Jon highlighted how Centegra’s success is rooted in building strong relationships with clients. His approach is simple but impactful: “If they call us on a Friday lunchtime with a queue out the door, we’re sorting it out first—money can wait!” This level of commitment is what sets truly customer-focused companies apart.
2?? Embracing Technology for Efficiency ??
From web-based POS systems to mobile ordering and kiosks, technology is reshaping the guest experience. Jon explained how Centegra’s innovations enable restaurants to operate more efficiently. Fun fact: kiosks aren’t just about convenience—they also drive sales. As Jon put it, “When you go to a kiosk, people will buy the extra burger.” ??
3?? The Future of AI and Automation ??
We also explored how AI and machine learning can transform hospitality operations. Jon shared a brilliant example of Centegra helping a client automate production planning, saving time and resources. As AI continues to develop, understanding the nuances between AI and automation will be a game-changer for the industry.
Skip to the bit you love.. ??
[00:01:37] Acquired by an American company.
[00:05:21] Job searching in the past.
[00:08:34] Evolution of web-based POS systems.
[00:11:12] Customer service in hospitality.
[00:13:09] Customer service as a differentiator.
[00:16:39] Leon Restaurants partnership success.
[00:20:42] Digital ordering transaction increase.
[00:23:22] Kiosks influence on purchasing behavior.
[00:27:45] AI vs. Machine Learning Confusion.
[00:30:06] Self-pour beer technology.
?? There’s so much more to unpack! Whether you’re a hospitality veteran or just starting out, I’m sure there’s something valuable in this episode for you.
?? Tune in here: https://lnkd.in/eeaGm-AM
Let me know what you think! #TechOnToast #HospitalityTech #CustomerExperience #AIinHospitality
