At Springboard CX, our strength lies in our incredible team of stay-at-home moms. Their empathy, dedication, and expertise drive exceptional customer experiences every day. Here's to the amazing women who balance family and work, bringing unparalleled value to our clients! #SpringboardCX #StayAtHomeMoms #CustomerExperience #WomenEmpowerment
Springboard CX
消费者服务
Buffalo，New York 1,973 位关注者
Springboard blends expert talent, AI, and automation to deliver personalized, scalable CX for top CPG brands. ??!
关于我们
Springboard is the first CX agency designed to empower stay-at-home moms, enabling them to raise their families while contributing their expertise to leading brands. We are a curation agency, not just a service provider. We carefully match CPG brands with seasoned CPG and CX experts who have direct experience in the industry. For example, skincare brands are paired with former medical estheticians, ensuring that every customer interaction is guided by authentic, professional knowledge. Our model is a first-of-its-kind hybrid between staffing and a BPO. We offer the flexibility and personalization of staffing with the efficiency and scalability of a BPO, giving brands the best of both worlds. By integrating AI and automation, we enhance efficiency, streamline workflows, and optimize customer interactions—ensuring the best CX experience possible. Springboard is reimagining what CX can be—building expert teams, creating meaningful connections, and supporting talented moms who are redefining what it means to work from home.
- 网站
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www.springboardhq.com
Springboard CX的外部链接
- 所属行业
- 消费者服务
- 规模
- 11-50 人
- 总部
- Buffalo，New York
- 类型
- 私人持股
- 创立
- 2020
- 领域
- Customer Service、Email Support、Live Chat Support、Social Media Support、BPO、Virtual Assistant、Data Entry、Social Media和Consulting
地点
Springboard CX员工
动态
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?Did you know? Our efficient onboarding process ensures that our agents start resolving your tickets within 18-25 days. Experience swift, secure, and expert customer support without the overhead. #SpringboardCX #CustomerSupport #QuickSetup #EfficientOnboarding
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Waiting for customers to reach out with issues is reactive; anticipating their needs is proactive. At Springboard CX, we leverage predictive analytics to address potential concerns before they arise, enhancing customer loyalty and trust. blog.journeytrack.io Learn how proactive service can transform your customer relationships. #ProactiveService #CustomerLoyalty #SpringboardCX
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?? BREAKING NEWS: Customer Experience Decoded in Emojis! ?? We've spent years perfecting the customer journey, but why explain it with words when we have... EMOJIS?! ?? Behold, the SpringboardCX Customer Experience Journey (Emoji Edition): 1?? ???♂? ("Hmm... I need a solution.") 2?? ???? ("Let's Google this before asking an actual human.") 3?? ?? ("Take my money!!") 4?? ?? ("Is that my package or my neighbor's?") 5?? ?? ("Wow, this is amazing!") 6?? ???? ("I must tell everyone I know, including my dog!") 7?? ???? ("And now… a dramatic Yelp review!") Did we get it right? Drop your version in the comments! ???? #CustomerExperience #CXWithAHAHA #EmojiStory #CustomerJourney #CXHumor #TakeMyMoney #CustomerLove #SpringboardCX
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?Streamline Your E-commerce Operations! At Springboard, we specialize in managing your online storefronts across multiple platforms, ensuring smooth communication and timely responses. Whether it's Faire.com, Amazon Seller Central, or TikTok Shop, we handle your messages and administrative tasks so you can focus on growing your business. Our services help you maintain a strong connection with your customers, boost engagement, and enhance your overall efficiency. Let us handle the busy work while you focus on scaling! #EcommerceSolutions #AmazonSeller #TikTokShop #Faire #CustomerEngagement #AdminSupport #OnlineBusiness #EcommerceManagement #BusinessGrowth #CustomerService
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Why choose between quality and cost when you can have both?? ?Springboard CX offers a pay-per-interaction model, eliminating idle time and ensuring you only pay for what you need. Our vetted professionals, all based in North America, seamlessly integrate with your team to provide exceptional customer support. Let's redefine customer service together! #CostEffective #ExpertSupport #SpringboardCX
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EXCITING NEWS!! Email us or book a call with us @ https://lnkd.in/eVXwtUCi
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Perfectly spoken! Springboard CX just isn't another BPO. We're an agency with heart that also curates the CX teams so that your CPG brand gets more than just good email writing.
This year, we’re doubling down on what sets us apart. At Springboard, we’re not your traditional BPO—and we don’t want to be. We’re carving our own path as a hybrid between a staffing agency and a BPO, with a hyper focus on specialization. Here’s what that means: We hire and vet top-tier talent from the CPG and hospitality industries across multiple departments. Why? Because the customer experience (CX) they deliver to the brands we work with isn’t just good—it’s exceptional. When you partner with Springboard, you’re not just outsourcing CX. You’re getting a team of specialists who get it—your industry, your customers, your standards. And while we innovate, The Springboard Promise stays intact: our workforce will continue to be made up of mostly women, many of whom are stay-at-home moms balancing their families and careers. In 2025, we’re not following the road others have taken. We’re building our own.