Thanks Metabase for sharing this post! Love being able to help our clients quickly make sense of the hundreds to thousands of data points they're gathering from their customers during the normal course of business.
???? Understanding trends in your Google Reviews with Metabase Google Reviews are a goldmine of customer feedback - but what if you could dive even deeper? Here’s the story of how South Shore Analytics helped a company in the Restaurant & Convenience industry use Metabase to gain real-time insights from their Google Reviews and take immediate action. ??????????? ?????? ?????? ??????????????????? The company wanted to understand trends in customer feedback while quickly navigating to specific reviews that need attention. Without a way to filter and analyze reviews, they risked missing critical insights. ?? ?????? ???????????????? ?????????? Metabase makes it easy to analyze Google Reviews to spot key trends. You can filter reviews by star rating or category and track rating changes over time to catch trends early. You can also set up alerts to catch key shifts early, like locations with declining ratings or consistently high reviews. ?? ?????????? ???????????????? South Shore Analytics set up the following stack to pull in and analyze client data (including Google Reviews): ◆ Airbyte: configuring and managing the data pipelines ◆ Google BigQuery: storing both the raw and structured data tables? ◆ dbt Labs: transforming the raw data ◆ Metabase: data visualization & drill-through analytics ?? ?????? ???????????????? ◆ Drill into details: click any segment of the visualization to explore actual reviews ◆ Identify trends: aggregate and compare ratings across multiple locations ◆ Take action fast: equip teams with data-driven insights to respond to customers Metabase’s filtering and visualization possibilities make Google Reviews more than just feedback - they become an actionable data asset. #DataAnalytics #BusinessIntelligence #GoogleReviews #Metabase