Sorted Group

Did you catch our latest Post-Purchase Post? ?? With 60% of shoppers ready to switch retailers after a poor delivery experience, can your business afford to ignore post-purchase strategy? We get into how top retailers are turning delivery tracking from a mundane process into a customer loyalty powerhouse. Insights that could transform your approach are just a click away. ?? Want to get this newsletter straight to your inbox every two weeks? Subscribe here: https://lnkd.in/eH-mmYhb

Did you know automated tracking notifications could reduce #WISMO queries by 30%? ?? Webhooks are transforming logistics by connecting previously siloed systems, enabling real-time data flow, and dramatically reducing the time between problems and solutions. Companies implementing webhook automation see customer satisfaction rise as delivery experiences become more transparent and dependable. Learn how webhooks can revolutionise your logistics operations: https://lnkd.in/eavjHrks

The regulatory landscape for logistics professionals is shifting rapidly ?? Environmental standards, customs documentation, data security and worker welfare regulations create a complex maze to navigate. At Sorted, we're helping operations directors build "regulatory agility" into their DNA, creating flexible systems that adapt to changing requirements without major overhauls. Want to see how technology is transforming compliance from burden to business advantage? Check out our 2025 guide for logistics professionals: https://lnkd.in/eRQ9kBpD

In an era where customer experience defines business success, making and keeping delivery promises is a critical competitive advantage. Insights reveal a stark reality: 67% of consumers experienced delivery problems in 2024, with 63% taking action against retailers. The consequences? Lost trust, abandoned purchases and diminished brand reputation. We've broken down the strategies leading retailers are using to transform their delivery experience. From real-time carrier performance monitoring to dynamic delivery date calculations, technology is reshaping how businesses make and maintain their delivery commitments.

??? Our latest Post-Purchase Post reveals how leading retailers are transforming routine tracking updates into powerful retention strategies. Discover how modern delivery management can turn happy customers into brand advocates, with real-world examples showing a 63% reduction in customer queries and 20 million offer activations. ?? Want to get this newsletter straight to your inbox every two weeks? Subscribe here: https://lnkd.in/eH-mmYhb

?? Is your team wasting time switching between multiple carrier systems just to answer “Where is my order?” questions? Agnostic tracking solutions standardise hundreds of carrier-specific status codes into a manageable set of consistent states, creating a single source of truth for your team and customers. The result? Lower operational costs, fewer customer contacts and a seamless branded experience regardless of which carrier delivers the package. Read more: https://lnkd.in/eD3mih-z

Did you know domestic transport remains the largest source of UK greenhouse gas emissions, despite a 1.4% decrease in 2023? ?? Forward-thinking logistics companies are turning environmental regulations into competitive advantages. Our new guide explores how technology solutions are helping businesses navigate customs regulations with unprecedented efficiency. Discover how to transform regulatory challenges into strategic opportunities: https://lnkd.in/eRQ9kBpD

?? Operations directors: How are you balancing environmental compliance with operational efficiency? The pressure for sustainable delivery networks is mounting, but the path forward doesn't have to strain your resources. We're seeing innovative approaches where companies are actually improving efficiency while reducing their environmental impact. What's your biggest challenge in implementing sustainable delivery solutions? Share your thoughts below, and explore our latest analysis on practical approaches to green logistics: https://lnkd.in/eyG6ZN7Y

?? Last chance to catch our latest insights on carrier visibility! Have you explored Issue 30 of The Sorted Post-Purchase Post yet? Don't miss our deep dive into how smart retailers are taking control beyond the handoff point with unified carrier visibility. #WISMO queries creating headaches for your team? Learn the secrets of companies transforming delivery challenges into stronger customer relationships. There's still time to discover Daisy's journey from computer science student to tech-driven finance leader, plus catch up on the latest industry news affecting your delivery operations. ?? Want to get this newsletter straight to your inbox every two weeks? Subscribe here: https://lnkd.in/eH-mmYhb

?? Nearly 40% of businesses report inconsistent service quality and higher overall costs as top concerns with fragmented logistics management. Customer tracking frustration costs money. Our article outlines how fragmented tracking systems directly lead to increased #WISMO contacts and operational inefficiency. Discover how unified tracking transforms customer experience while reducing costs. Your delivery journey shouldn't feel like a digital scavenger hunt! https://lnkd.in/eD3mih-z