SOCAP International

A Thanksgiving Message from SOCAP Board Chair, Chris Drury As we gather with family and friends this Thanksgiving, I want to take a moment to express my heartfelt gratitude to each member of the SOCAP community. Your dedication, innovation, and passion for elevating the customer experience inspire us every day. Together, we’ve built not just a network, but a community that supports and learns from one another. On behalf of the SOCAP Board, I wish you and your loved ones a joyful and peaceful Thanksgiving. Thank you for being a vital part of this incredible community. With gratitude, Chris Drury SOCAP Board Chair #SOCAPPY #SOCAPInternational #Thanksgiving

?? Share Your Expertise with the SOCAP Community! ?? Are you a thought leader, innovator, or problem-solver in the CX industry? SOCAP members have an incredible opportunity to host webinars for our community—putting your solutions, insights, and leadership directly in front of decision-makers and leaders shaping the future of customer experience. Hosting a webinar is a powerful way to: ?? Share Your Expertise: Position yourself or your company as a go-to authority in your field. ?? Connect with Leaders: Engage with top professionals and key decision-makers in CX. ?? Make an Impact: Showcase solutions that can drive meaningful change for industry peers. Contact us today at [email protected] to discuss how you can bring your thought leadership to the forefront. "Come for the Knowledge, Stay for the Network!" https://lnkd.in/eJ-Q_xdi #SOCAPInternational #CXInnovation #KnowledgeAndNetwork

Many of you have likely heard of Yuka, an app that allows consumers to scan barcodes for food and personal care products.? How do you think tools like Yuka will impact consumer behavior and the customer experience industry? >>Significantly change on consumer decision-making >>Moderate impact on buying habits >>Minimal or no impact >>Unsure Vote and share your insights in the comments! How can CX professionals adapt to these evolving consumer expectations? ?? Tag someone to join the conversation! #SOCAPInternational #KnowledgeAndNetwork #ConsumerInsights

December is a great time to "Come for the Network, Stay for the Knowledge!"? Mark your calendars for the following FREE webinars open to members and non-members: ?? Zendesk CX Trends 2025 Webinar: How CX Trendsetters Are Surging Ahead with Human-Centric AI ??? December 5, 2024 Explore how human-centric AI is shaping the future of customer experience and learn from industry leaders who are setting the trends. ?? SOCAP Virtual Town Hall ??? December 11, 2024 Join us for an interactive discussion on key updates and the future of SOCAP. It’s your chance to share feedback and connect with the SOCAP community. ?? Webinar: Turning Negative Feedback into Brand-Building Opportunities ??? December 17, 2024 Discover strategies to transform challenging customer feedback into moments that elevate your brand and deepen customer trust with the founder of PissedConsumer.com. If you're not already a SOCAP member, this is a great time to see why CX pros like you "Come for the Network, Stay for the Knowledge!" See all events and register on the SOCAP events page: https://lnkd.in/eaPsT7zs ?? Tag your network and let them know which event you’re attending.? #SOCAPInternational #SOCAPPY #SOCAPSymposium.

Join us on Thursday, December 5, from 3–4 PM ET to explore insights from Zendesk's 7th Annual CX Trends 2025 Report. ?? What You’ll Learn: Based on feedback from over 10,000 CX leaders and consumers, this webinar uncovers how human-centric AI trends are reshaping the customer experience landscape. ?? Key Takeaways: >>>> The top 5 AI trends driving more personal and meaningful customer connections. >>>> How Trendsetters are tackling Shadow AI and integrating autonomous service to deliver exceptional CX. >>>>Actionable strategies to boost retention, revenue, and ROI in an AI-driven world. >>>> ?? Discover how leading companies are redefining what it means to provide exceptional service—don’t miss out! ?Register here: https://lnkd.in/ejBUAifU #SOCAPInternational #CXTrends #Zendesk #CustomerExperience

?? SOCAP Auto Community Roundtable – Exclusive Members-Only Event! ?? ?? Date: Tuesday, November 19 ?? Time: 3-4 PM ET SOCAP Auto Community members, don't miss this unique opportunity to connect with industry peers and gain insights into the latest trends shaping customer care in the automotive industry. This roundtable is designed to provide actionable takeaways that can elevate your operations and keep you ahead in our fast-evolving field. Agenda Highlights: ?? Benchmarking Customer Care Operations: Hear from industry leaders Jaime Minch of Nissan and Daniel Pullo of Stellantis as they share findings from SOCAP's recent benchmarking efforts. Discover how top OEMs are managing customer care, and be part of planning the next benchmarking project to stay on the cutting edge. ?? Exploring AI in Customer Care: AI is transforming customer engagement. Join an open discussion on the latest advancements, share your experiences, and explore how AI could shape the future success of your team and the industry. This Members-Only event is FREE! Don't miss this chance to take part in shaping the future of automotive customer care. Register today!? https://lnkd.in/g5J4r794 #SOCAPInternational #AutoCommunity #CustomerCare #Benchmarking #AI #AutomotiveIndustry #SOCAPPY

It's not too late to join the SOCAP members-only CPG Roundtable - The Changing World of Coupons - TODAY at 3PM ET.? We're exploring Universal Coupons and how they are transforming the industry with leaders from The Coupon Bureau: Brett Watson, Chief Executive Officer, and Elva Lewis, EVP Client Success & Partner Development. Register here: https://lnkd.in/gABQn6gs #SOCAPInternational #KnowledgeAndNetwork

?? Welcome to the SOCAP Community, HOMAGE! ?? We’re thrilled to welcome Homage to SOCAP! Known for their unique, nostalgia-inspired apparel, HOMAGE brings stories to life through quality designs that celebrate sports, pop culture, and moments that connect us all. With a commitment to customer experience that aligns with SOCAP values, we’re #SOCAPPY to add their fresh perspective to our community. Let’s show Homage a warm welcome! https://lnkd.in/gkECsQfn

?? SOCAP Auto Community Roundtable – Exclusive Members-Only Event! ?? ?? Date: Tuesday, November 19 ?? Time: 3-4 PM ET SOCAP Auto Community members, don't miss this unique opportunity to connect with industry peers and gain insights into the latest trends shaping customer care in the automotive industry. This roundtable is designed to provide actionable takeaways that can elevate your operations and keep you ahead in our fast-evolving field. Agenda Highlights: ?? Benchmarking Customer Care Operations: Hear from industry leaders Jaime Minch of Nissan and Daniel Pullo of Stellantis as they share findings from SOCAP's recent benchmarking efforts. Discover how top OEMs are managing customer care, and be part of planning the next benchmarking project to stay on the cutting edge. ?? Exploring AI in Customer Care: AI is transforming customer engagement. Join an open discussion on the latest advancements, share your experiences, and explore how AI could shape the future success of your team and the industry. This Members-Only event is FREE! Don't miss this chance to take part in shaping the future of automotive customer care. Register today!? https://lnkd.in/g5J4r794 #SOCAPInternational #AutoCommunity #CustomerCare #Benchmarking #AI #AutomotiveIndustry #SOCAPPY

Our partners at Benchmark Portal have created a handy guide with tips and tricks for better communication. Click below to download it and then share with your team! https://lnkd.in/gt_qu9bu #SOCAPinternational #BenchmarkPortal