SOCAP International

With new regulations, stricter enforcement, and evolving AI privacy laws, businesses can’t afford to fall behind on data compliance. In SOCAP’s latest blog, legal expert Susan Duarte breaks down what you need to know about the shifting data privacy landscape and how businesses can stay ahead of compliance risks. Why Data Privacy Matters More Than Ever - Key 2025 Privacy Law Updates (State & Federal) - Real-World Compliance Challenges & Fines - Best Practices to Protect Consumer Data & Build Trust Did you know? Businesses face fines up to $53,000 per violation if they don’t comply with evolving privacy rules. Want to dive deeper? Join us at the SOCAP Retail Summit (April 30 – May 1 in Columbus, OH), where Susan will unpack AI-driven privacy regulations and share strategies to keep your business compliant. Read the full blog here: https://lnkd.in/e53E3VGk Register for the Retail Summit: https://lnkd.in/eiPREmid #SOCAPinternational #SOCAPPY #CXevents #customerexperience #retailindustry Nicole Nutile Angela Bragg Patrick Nicholson Katherine Stewart Susan Campbell, MBA Carlos Suarez Stacey T. Beth Benadum Susan Duarte

SOCAP Town Hall – Your Voice Matters! Join us on Thursday, April 10, at 4 PM ET / 1 PM PT for an exclusive SOCAP Town Hall, led by Board Chair Nicole Nutile. + Get insider insights from SOCAP leadership + Connect with fellow CX professionals + Share your voice and contribute to the future of SOCAP FREE for all attendees! Not a SOCAP member yet? Come see why we "Come for the Knowledge, Stay for the Network!"? This isn’t just a webinar—it’s your opportunity to hear directly from SOCAP leadership, engage in meaningful discussions, and help shape the future of the customer experience profession. Questions? Contact Courtney Fender, SOCAP Communities and Member Support Administrator, at [email protected]. Let’s build the future of CX together. Will we see you there? Drop a line in the comments if you’re attending! #SOCAPinternational #SOCAPPY #CXevents #customerexperience #SOCAPTownHall #CXLeadership #SOCAPEvents Nicole Nutile Nathan Bobay Terri DeMent Christopher Drury Jill DeLong Rakeb Araya

The customer experience landscape is evolving, and #hybridwork models are here to stay. But how can brands maintain seamless service, engaged employees, and high-performance CX in this new era? Our valued partner, @ACC Premiere, is tackling this challenge head-on! Their latest insights explore how hybrid work solutions can empower employees, enhance customer satisfaction, and drive business success. Key Takeaways: ? Flexibility matters – Engaged employees deliver better CX. ? Tech + Talent – The right tools create a seamless omnichannel experience. ? Efficiency without compromise – Hybrid doesn’t mean sacrificing service quality. At SOCAP, we’re always looking for ways to innovate and improve the customer journey, and our partners like ACC Premiere are leading the charge. Check out their post and join the conversation on the future of hybrid CX! Read more: https://lnkd.in/eBrQQJcY

Exciting Opportunity to Shape Privacy Legislation! Joshua Stevens shares a unique chance to influence national privacy laws. The new Congress is prioritizing privacy, and the House Committee on Energy and Commerce has formed a privacy working group that has issued a Request for Information (RFI) seeking public input on a comprehensive privacy law. This is a rare opportunity to help shape national privacy legislation. If you're passionate about privacy, take the time to respond to the RFI and make your voice heard! Responses are due by April 7th. Watch the video below or read our blog to learn more. Blog: https://lnkd.in/ebmazHQm

Join us May 15 at Peller Estates for an unforgettable day of insights, innovation, and networking in the heart of Niagara’s wine country! https://www.peller.com/ This premier event – sponsored by Bill Gosling Outsourcing – brings together CX leaders to explore AI-driven customer experiences, Total Cost of Ownership, and the future of customer interactions. You’ll gain actionable strategies from industry thought leaders while enjoying wine tastings, curated experiences, and exclusive networking opportunities. Cost: $300 CAD / $215 USD What to Expect: + Inspiring keynote on workplace dynamics & corporate culture + Engaging breakout sessions on CX trends & AI + Exclusive networking over award-winning wines + A breathtaking setting to foster meaningful connections Register Now: https://lnkd.in/eqBtVu6P Sponsorship Opportunities Available! Silver & Bronze spots remain—connect with Steve Copeland (Bill Gosling Outsourcing) or Chloe Payen (Lassonde) to learn more. Tag a colleague who should attend and help us spread the word! #SOCAPinternational #SOCAPPY #CXevents #customerexperience #CXIndustry Steve Copeland Nicole Nutile Terri DeMent Ellen Passero Chloé Payen

Calling All CX Thought Leaders! The SOCAP National Conference is coming to Phoenix, AZ, October 14-16, and we’re looking for dynamic speakers to help shape the conversation! This year’s theme: Collective Intelligence – The Key to Excellence At SOCAP, we know the best ideas don’t happen in silos. They emerge when we come together, share insights, challenge perspectives, and learn from each other. That’s why we’re inviting YOU to be a part of the discussion. Do you have a compelling case study, innovative strategy, or fresh insights on leveraging collective intelligence in CX and consumer affairs? We want to hear from you! Speaker proposals are open NOW through April 11! With more ways to "Come for the Knowledge, Stay for the Network," this year’s conference will be bigger and better than ever—don’t miss your chance to take the stage and connect with industry leaders. Apply to Speak Today! https://lnkd.in/dFH6QeTM #SOCAPinternational #SOCAPPY #CXevents #customerexperience #CXIndustry #SOCAPConference #CXCommunity #SpeakerOpportunity

FCC Seeks Public Input on Deregulation: What It Means for CX and Telecommunications The Federal Communications Commission (FCC) has announced an open call for public input on deregulation, aiming to identify and remove rules that may be outdated or unnecessary. As part of a broader federal initiative, this move is intended to encourage investment in network modernization, infrastructure development, and innovation. Public comments are due by April 11, with reply comments due by April 28. See the Public Notice here: https://lnkd.in/eDEKcTZW This is an opportunity for SOCAP members and industry professionals to weigh in on how regulatory changes could impact consumer affairs, CX strategies, and service delivery. How do you see deregulation affecting customer experience? Would you be interested in a webinar to learn more about this topic? Comment below. #SOCAPinternational #SOCAPPY #CXevents #customerexperience #CXIndustry #Telecommunications #CXStrategy Nicole Nutile Nathan Bobay Terri DeMent Christopher Drury JILL DELONG Rakeb Araya

The SOCAP Retail Summit is BACK – And It’s Bigger Than Retail! Retail CX is no longer just about in-store experiences; it’s about creating a seamless Total Experience that connects customer service, e-commerce, AI, and digital innovation. Proudly sponsored by @IA Solutions and @Teleperformance, this year’s Retail Summit is designed to break down silos and bring together retail, e-commerce, and CX leaders to redefine the future of customer engagement. When: April 30 – May 1 Where: Embassy Suites by Hilton Columbus Dublin, Ohio Registration Details: SOCAP Members: $295 Non-Members: $495* (Apply this toward SOCAP membership within 3 months!) Bonus! WED, APR 30, Distribution Center (DC) Tour at Cart.com! Explore inbound and outbound processes as well as a special demo hosted by Two Boxes and Thursday Boot Company around returns management. Don’t just attend—bring your e-commerce, CX, and digital teams with you! The future of retail is about breaking silos and building collaboration. Register Now! https://lnkd.in/eiPREmid #SOCAPinternational #SOCAPPY #CXevents #customerexperience #CXIndustry Nicole Nutile Angela Bragg Patrick Nicholson Katherine Stewart Susan Campbell, MBA Carlos Suarez Beth Benadum

Following the success of the SOCAP Auto Industry Summit in Chicago, we're keeping the momentum going with a must-attend virtual roundtable discussion! This exclusive session features: - Keith Rose, industry veteran defense attorney - John Holloran, seasoned auto executive - Kelly Hine, trial attorney, discussing new binding arbitration rules for attorney fee-based disputes *Spots are limited—register now to secure your seat! Co-sponsored by ADS Advisory Group and National Center for Dispute Settlement—this is an event you won’t want to miss! Register today: https://lnkd.in/d3hcC3Rw #SOCAPinternational #SOCAPPY #CXevents #customerexperience #CXIndustry Jaime Minch Daniel Pullo Chip Rohde John Goodman John Holloran

This Northeast event is shaping up to be something special! We’re collaborating with our friends at Faye and Zendesk to bring you insightful content. Gregor Ruthven and Dan Hawvermale from Faye will share valuable insights, including how to invest in the best projects for your needs. Beyond the content, we’ve planned a memorable experience for all attendees. Our goal is for you to leave with valuable information to share with your teams. We look forward to seeing you in Boston! Register here: https://lnkd.in/eR9cYphb Ibrahiem Atshan Faye Gregor Ruthven Dan Hawvermale Zendesk Nicole Nutile Christopher Drury Jill DeLong Nathan Bobay #SOCAPinternational #SOCAPPY #CXevents #customerexperience #CXIndustry