Looking for flexible, expert-led support in customer success? Fractional Customer Success is a powerful solution that drives retention and scales strategically without a full-time commitment. Discover how Snowise Technologies can optimize your CS strategy today! https://lnkd.in/giS_pgZp #CustomerSuccess #FractionalCS #GrowthStrategy #Retention
Snowise Technologies
软件开发
Port Orchard ，Washington 165 位关注者
A Customer Success technology firm serving businesses across industries since 2023.
关于我们
Snowise simplifies post-sales operations for businesses and users by offering consulting and software solutions grounded in a proven methodology. Their custom-first approach helps businesses achieve retention and revenue expansion goals. Snowise provides users with a straightforward, user-friendly tool that saves time and tracks results effectively. Whether implementing a post-sales strategy for the first time or enhancing existing operations, Snowise optimizes business outcomes for companies at any stage.
- 网站
-
https://www.snowisetech.com/
Snowise Technologies的外部链接
- 所属行业
- 软件开发
- 规模
- 2-10 人
- 总部
- Port Orchard ，Washington
- 类型
- 私人持股
- 创立
- 2023
- 领域
- Veteran Owned 、Fractional Customer Success、Growth Consulting、Customer Success、Retention、Customer Experience和Customer Onboarding
地点
-
主要
获取路线
US，Washington ，Port Orchard ，98367
Snowise Technologies员工
动态
-
Looking for flexible, expert-led support in customer success? Fractional Customer Success is a powerful solution that drives retention and scales strategically without a full-time commitment. Discover how Snowise Technologies can optimize your CS strategy today! https://lnkd.in/giS_pgZp #CustomerSuccess #FractionalCS #GrowthStrategy #Retention
Services | Snowise Technologies
snowisetech.com
-
One of our founders, Stephen Wise shares crucial insights on customer success management in his guest episode of The Daily Standup, check it out: https://lnkd.in/gNYNZ24c #CustomerSuccess #CSM #Onboarding #SaaS
FINE. So you say you know how to CSM. What's your next step? If you ask Stephen Wise, it's time to begin ruthlessly measuring the efficacy of your processes and iterating upon them. And the best place to start is with onboarding (naturally). ------- Here's a quick run-down: ?? Onboarding isn’t just a box-checking exercise: Stephen stressed the need to get hyper-granular with onboarding—it's more than your team checking if a customer has used “x% of features.” Instead, the focus should be: when did the customer first experience *actual value*? As defined by them, of course. And, it’s not one-size-fits-all. Understanding customer-specific milestones can make or break your customer’s experience. ?? Success should be a partnership: Stephen sets it straight: both your product team and the customer need to be vocal and contribute to the conversation about what success means. While your product team may think customers find value in feature B, your customers might be saying “Actually, feature C is what we needed.” It’s important to have the flexibility to adapt along the way. (Not to mention, notice in this example CS does NOT dictate what success means. Rather, it's customer success's job to listen and to drive "success" to realization as efficiently as possible.) ?? Systematizing expertise is the future: Becoming a senior CSM? Cool. But the next level is mastering the ability to *systematize* that knowledge. As Stephen noted, it’s not just about knowing what to do—it’s about creating scalable, repeatable processes that feed the broader organizational strategy. ?? This episode's major takeaway: Onboarding sets the tone for the entire customer relationship. Get it wrong, and you’ll be chasing your tail (and burning hours and $$$). Get it right, and you’re speeding down the track towards an easier renewal process and long-term success. ...and "right," in this case, means accurate and fast. Find the full episode wherever you find your podcasts by searching "The Daily Standup." What are your thoughts on the episode? Share your experiences in the comments ?? #CustomerSuccess #CSM #Onboarding #SaaS
-
-
?? Unlock Retention and Growth Building a Customer Success function can be time-consuming and resource-heavy, but there are faster and more flexible alternative approaches. ?? Whether you spread responsibilities across teams or adopt Fractional Customer Success, you can still deliver value to your customers without the long-term investment. Learn more about how to optimize your post-sales strategy and meet your customers' needs in our latest blog: https://lnkd.in/gGbuH5hT #CustomerExperience #Retention #PostSales #BusinessGrowth #FractionalSuccess
Choosing the Right Customer Success Strategy
snowisetech.com
-
?? Post-Sales is Evolving: What is your Customer Success strategy? In today’s fast-paced world, both resources and tools are under intense scrutiny, and customers expect immediate value from the products they purchase. ?? So, how can businesses ensure post-sales success while managing limited resources? Explore the strategies for scaling Customer Success, including an innovative approach: Fractional Customer Success. ?? Check out our latest blog post for actionable insights on driving customer engagement, retention, and growth: https://lnkd.in/gGbuH5hT #CustomerSuccess #PostSales #GrowthStrategy #CustomerRetention #BusinessInnovation
Choosing the Right Customer Success Strategy
snowisetech.com
-
We are thrilled to welcome Lauren Clauss to the team! She joins Snowise Technologies as an advisor focusing on Marketing ? #Welcome #FractionalCustomerSuccess #CustomerPrograms #Marketing
-
-
We are excited to announce a new offering: Fractional Customer Success. This service is designed for startups building a Customer Success team for the first time and mature companies looking to increase retention and customer revenue. Give some love to your post-sales strategy—your customers will thank you. Learn more: https://lnkd.in/giS_pgZp #FractionalCustomerSuccess #Retention #CustomerGrowth #PostSales #CustomerSuccess
Services | Snowise Technologies
snowisetech.com
-
There is a direct correlation between what expectations and responsibilities you place on your customer and your post-sales process & personas. Put another way, the more you depend on your customer's technical ability to use and deploy your product and the more your customer is responsible for their own onboarding, it will 100% determine what type of post-sales function & philosophy you need. Visit us today to learn more about how Snowise Technologies can help you cut through the noise and save you a ton of overhead and heartache.
Check out our first ever blog post addressing some of the current issues we see in Customer Success. This is the first in a series we are doing over the summer, focusing on getting to the core of fixing post-sales problems. #customersuccess #strategy #sales
A gut check for Customer Success
snowisetech.com
-
?? Deciding on your GTM Sales Strategy requires you to pick both a pre and post sales philosophy. Take MEDDPICC for example, what's your post sales strategy related to that? Do you know MEDDPICC-esq details about your customers? Not settling on a post sales philosophy typically means it becomes a lot of people's job. Thus borrowing productivity and output from other areas of the business and reducing capacity. Understand your post sales strategy, then you can hire the right role for your needs and not just throw generic Customer Success at the problem. #sales #customersuccess #postsalesstrategy
-
Erase what you know about Customer Success today, and think about: A post-sales function that's 100% responsible for ensuring your product is implemented, adopted, valued, supported, renewed, grown, and evangelized by your customer. Everyone wants that. Whatever we want to call that, that's something worth having. So, how do you bring that to reality as quickly, and efficiently as possible? Join us as we discuss the 7 major elements of customer success in our upcoming blog series starting next month. Here at Snowise Technologies, our main goal is to ensure every company can make their customers successful. #customersuccess #customerjourney www.snowisetech.com