Simpu (Techstars ‘22)

I absolutely love Simpu for its CSAT rating request and canned responses – they're real time-savers! With the canned responses, we just edit, add a personal touch, and press send! Check out?Earnipay's journey with Simpu, why they chose it, and their top tools.? #CustomerSupport?#customertestimonials https://lnkd.in/dGnrUYNM

Running a business is all about efficiency, right? That's why Simpu has packed powerful products to make your life easier. Which Simpu product is your absolute favourite and why? Drop your vote below and share how it’s making your life easier. Let's see which product reigns supreme—don’t forget to tell us why in the comments!

Email marketing isn’t just a tool. With an ROI of $42 for every $1 spent, it’s worth getting right. Here are a few strategies that truly make a difference: - Personalize: Use names and relevant content based on past interactions. A simple touch can change how recipients perceive your brand. Subject lines matter: Think of your subject line as a movie trailer. If it doesn’t grab attention, it won’t get opened. Test different styles to see what your audience likes. - Deliver value: Your emails should serve a purpose, whether it's industry insights or exclusive offers. If recipients find value, they’ll look forward to your messages. - Mobile optimization: Most people check emails on their phones. Make sure your emails look good on any device. A clean, simple layout goes a long way. - Clear calls to action: What do you want your readers to do? Make it obvious. A strong CTA can guide them from reading to acting. - Learn and adapt: Review your metrics regularly. What’s working? What’s not? Use this data to refine your approach. Turn those inboxes into conversations -> https://mails.simpu.co/

Managing customer relationships can be complex, but it doesn’t have to be. That’s why we’ve designed our platform to seamlessly integrate with leading CRM systems, helping you manage customer data more effectively. Our CRM Integrations allow you to: ? Connect your CRM with Simpu to centralize and synchronize customer information across platforms. No more fragmented communication. All your teams will have a single source of truth, leading to better decision-making. ? Save time by automating repetitive tasks. You can log conversations or track customer activities, boosting productivity and reducing manual errors. ? Get live updates from your CRM systems, ensuring your customer data is always up-to-date. This means faster responses to customer inquiries and enhanced service quality. ? Work better across sales, marketing, and support teams. Everyone has access to the same data, so your teams can work more cohesively and improve cross-departmental efforts. Every touchpoint with your customers matters ? Get started -> https://lnkd.in/d3aVw4Pr

Fix your team's workflow with a Shared Inbox! With our tool, you can bring every conversation and interaction—from chat, texts to emails — into a single place: - Build stronger customer relationships. - Reduce your CX team's response time. - Improve collaboration within your team. - Gain valuable insights to better serve your customers https://lnkd.in/dFxkZdTp

What an incredible week celebrating our customer service teams! We engaged in insightful discussions and learned valuable tips along the way. Did you participate in any CX discussions and discover something to help your team grow? Our team member, Titilola Shittu, had the opportunity to attend the Piggyvest Customer Success Roundtable 2024. One key takeaway from the panel session, "Optimizing Customer Experience through Cross-Departmental Collaboration," moderated by Fadeke Ojora, was this: “Customer experience (CX) isn’t the responsibility of one team—it’s a shared effort across the organization!” When customer support, product development, sales, and marketing work toward a common goal, customers receive consistent and personalized experiences. Each team contributes to a better understanding of customer needs and challenges. Every department has valuable insights into customer behavior and feedback. By integrating these perspectives, companies can create a fuller picture, driving product and service improvements. A big thank you to the Piggyvest team for organizing this fantastic event, and a special shoutout to Bukola Willoby, CCEM MBA, for leading this! To the amazing panelists—Lilian Onochie, Valerie Ejegi, Elizabeth Ekanem, Oremeyi Adeola Akah, Dr. (Mrs.) Christiana Okenla ChMC , FIIM , FCSTM , FWAACSP, Joshua Chibueze, and Iwalola Sobowale—thank you for sharing your wealth of knowledge!? #HappyCustomerServiceWeek #Aboveandbeyond

What an incredible week celebrating our customer service teams! We engaged in insightful discussions and learned valuable tips along the way. Did you participate in any CX discussions and discover something to help your team grow? Our team member, Titilola Shittu, had the opportunity to attend the Piggyvest Customer Success Roundtable 2024. One key takeaway from the panel session, "Optimizing Customer Experience through Cross-Departmental Collaboration," moderated by Fadeke Ojora, was this: “Customer experience (CX) isn’t the responsibility of one team—it’s a shared effort across the organization!” When customer support, product development, sales, and marketing work toward a common goal, customers receive consistent and personalized experiences. Each team contributes to a better understanding of customer needs and challenges. Every department has valuable insights into customer behavior and feedback. By integrating these perspectives, companies can create a fuller picture, driving product and service improvements. A big thank you to the Piggyvest team for organizing this fantastic event, and a special shoutout to Bukola Willoby, CCEM MBA, for leading this! To the amazing panelists—Lilian Onochie, Valerie Ejegi, Elizabeth Ekanem, Oremeyi Adeola Akah, Dr. (Mrs.) Christiana Okenla ChMC , FIIM , FCSTM , FWAACSP, Joshua Chibueze, and Iwalola Sobowale—thank you for sharing your wealth of knowledge!? #HappyCustomerServiceWeek #Aboveandbeyond

Curious about what customer service looks like behind the scenes at a fast-growing company? In honor of Customer Service Week, we had a quick chat with Maxwell Iheagwara to get a glimpse of his daily routine ?? Take a moment to learn from his insights and see how he approaches problem-solving and customer satisfaction. Check out the full conversation here! #CustomerServiceWeek #aboveandbeyond #behindthescenes #Simpu

In celebration of Customer Service Week, let’s spotlight Earnipay’s customer support team and how they understood the need for the right tools to help their customers better. At Earnipay, customer service isn’t just about answering questions—it’s a key part of their mission to improve financial wellness in Africa. They understand that offering great service requires more than basic tools. They needed something flexible and adaptable for their customers, and that’s why they chose Simpu. With Simpu, Earnipay has made it easier to manage customer interactions across different channels and given their team a complete view of customer history. Read the full story of Earnipay’s move to Simpu:?https://lnkd.in/dGnrUYNM #customerserviceweek #aboveandbeyond

Happy Customer Service Week! This Customer Service Week, we’re embracing the theme “Above and Beyond” — a reminder of our commitment to delivering exceptional service at Simpu. Going above and beyond means anticipating our customer’s needs, providing solutions before issues arise, and making every interaction count. It’s about: - Finding ways to delight and surprise, not just resolve. - Listening deeply to understand and offering personalized care. - Learning and improving to serve our community better. At Simpu, we aim to empower businesses to communicate seamlessly with their customers anywhere, anytime. We’re driven by the belief that exceptional service goes beyond expectations — it creates lasting relationships.?