SightCall

What happens to your service operations when decades of expertise walk out the door? The clock is ticking, and the way you handle knowledge retention today will define your tomorrow. Get started now with our practical guide: https://hubs.la/Q038bgWf0 #FieldService #TalentShortage #Workforce #KnowledgePreservation #AI #GenerativeAI #DigitalTransformation #ServiceInnovation #VisualAssistance #TalentGap #VISION

When one of the world’s most respected appliance manufacturers creates a line of luxury coffeemakers, the last thing they want is for the machines to be sent back before a customer brews their first espresso. But that’s just what happened. And here’s what they did about it: https://hubs.la/Q0389XbX0 #CustomerService #RemoteVisualSupport #AR #AI #CX #ServiceInnovation #VisualAssistance

Are you the first (and best) source when your customers need to solve a problem? "Gen Z and millennials are turning to YouTube and Reddit over traditional contact center support channels to resolve service issues. And they aren’t the only third-party channels..." Online LLMs – like ChatGPT and Gemini – are coming to their rescue too. Is it better to work with them or fight against them? https://hubs.la/Q0375FW80 #CustomerService #CX #LLM #AI #GenAI #ServiceInnovation #CSAT #NPS #CustomerSatisfaction #Technology #CXToday Gartner

Build detailed knowledge bases to retain vital expertise as retirements approach. With the right tools in place, you can ensure seamless transitions, sustain service continuity, and support your teams to maintain excellence without interruptions. Don’t let decades of wisdom walk out the door—act now to empower your field service teams for a brighter, more resilient tomorrow. Get started with our practical guide... https://hubs.la/Q0375yT00 #FieldService #TalentShortage #Workforce #KnowledgePreservation #AI #GenerativeAI #DigitalTransformation #ServiceInnovation #VisualAssistance #TalentGap #VISION

Nobody is excited to call customer service. Most customers call when something happens to disrupt their routine. The television screen has gone black. The coffeemaker has sprung a leak. Or the washing machine gets stuck in an endless rinse cycle. They call you for a fast fix, but sometimes words aren't enough. Remote visual support helps your agents get right to solving the problem. Seeing the issue eliminates minutes of frustrating back and forth and increases the odds of a first time fix. Your agents save the day. Your customers get back to normal. And that load of sheets can finally hit the dryer. If your contact center needs a smarter way to add visuals to your service tech stack, take a closer look at how SightCall can help: https://hubs.ly/Q0375Hjq0 #CustomerService #CustomerExperience #ServiceExcellence #VisualSupport #Efficiency #VISION #RemoteSupport #RemoteVisualSupport #CX #AI

While 80% of businesses believe they deliver superior CX, only 8% of customers agree (OnRamp). That's quite a gap. It will probably take something more than another chatbot to close it. SightCall is proud to be an Elite Genesys AppFoundry Partner, trusted by leading brands to deliver top-tier remote visual assistance. Explore how we’re redefining visual support. Visit us on the AppFoundry today: https://hubs.la/Q036gt6x0 #GenesysAppFoundry #AI #CustomerService #CX #CustomerExperience #VisualAssistance #VisualSupport #RemoteVisualSupport #VisualAI #Genesys Genesys

Is your company ready for what happens when your A-team needs to pass the baton? Because no matter what industry you're in, the next decade of retirements is going get rough. Check out 14 more fascinating stats about the service skills crisis and get some ideas on how to get ahead of the coming wave: https://hubs.la/Q036fX810 #WorkforceWednesday #FieldService #KnowledgeCapture #PreserveExpertise #FieldServiceInnovation #DigitalKnowledgeBase #SaveTheKnowledge #NoWisdomLeftBehind #VISION #RemoteVisualSupport #SilverTsunami #TalentGap #SkillsGap

See that tiny orange spot in the middle of this picture? That's a man. Unfortunately, it's not the same man who knows how to fix this massive bucket wheel excavator when it stops working. That guy lives on another continent. Waiting for him to arrive on site is a really bad (and really expensive) idea. That's where SightCall comes in. Our live remote visual support puts that guy's expert eyes on the problem immediately to speed repairs and avoid downtime disasters. Even if what you fix isn't the size of an apartment building, adding vision to your frontline service teams gives them the power to see more and solve faster. Take a closer look at how SightCall works: https://hubs.la/Q036gw2b0 #RemoteVisualSupport #FieldService #Efficiency #DigitalTransformation #VisualAI #Innovation #ServiceInnovation #CX #AI #AR #VISION #SilverTsunami #KnowledgeGap

“CX is a team effort that requires effective leadership, too.” Great collection of insights on Customer Experience from some "all-stars" on the front lines of service. https://hubs.ly/Q036f51T0 #CustomerService #ServiceInnovation #CX #CustomerExperience #CXToday SCIEX Amazon Web Services (AWS)

As workforce numbers ebb and flow, companies are looking at artificial intelligence to pick up the slack and optimize. How are you using AI to improve your service ROI? Check out 14 more fascinating stats about the service skills crisis and get some ideas on how to get ahead: https://hubs.la/Q0355JjV0 #WorkforceWednesday #FieldService #KnowledgeCapture #PreserveExpertise #FieldServiceInnovation #DigitalKnowledgeBase #SaveTheKnowledge #NoWisdomLeftBehind #VISION #RemoteVisualSupport #SilverTsunami #TalentGap #SkillsGap