Sierra

Bret Taylor, co-founder of Sierra, joined Rana el Kaliouby, Ph.D. on the Pioneers of AI podcast at Masters of Scale Summit to explore the future of conversational AI and its impact on customer engagement. Listen in as they explore how Sierra is partnering with brands like WeightWatchers, SiriusXM and Sonos, Inc. to transform customer experiences with AI agents—and dive into the broader impact of AI on jobs, safety, and humanity—catch the full episode here: https://lnkd.in/gkFseKUH

ADT is deploying a Sierra AI agent to deliver personalized, always-available customer care. See how ADT is enhancing its customer experience through our partnership: https://lnkd.in/g8fKTwka

Missed us this year at TechCrunch Disrupt? Sierra co-founder Bret Taylor sat down with TechCrunch senior editor Frederic Lardinois to dive into how our AI agents are transforming customer experience—shifting from reactive support to proactive problem-solving. In their conversation, Bret gets candid about today’s tech landscape: the realities of navigating legacy systems, integration hurdles, and the challenge of keeping AI grounded and useful. Catch the full session here: #AI #TechCrunchDisrupt2024

We’re announcing the APX program, an 18-month rotational program that gives new graduates in computer science or a related field the opportunity to work closely with our customers, building AI agents as both an Agent Engineer and an Agent Product Manager—all within the context of a young and fast-growing company. As we think about the current shift in computing driven by AI, we believe generalists with diverse training and experience will become more important than ever. If you want to shape and learn from the most important technological wave of our time, come build at Sierra. https://lnkd.in/gjKXcrri

Hello, Atlanta! We’re bringing the conversational AI to the ATL by opening the doors to our second office. Talent here is top-notch, and we're growing our team in this incredible city ??. Think you’re a match? Check out open roles: https://sierra.ai/careers #HelloATL #Hiring #SierraAI

We had a spooktacular time at work yesterday! ???? Our team knows how to bring some Halloween magic to the office. Swipe to see who wore it best! #TeamSierra #Halloween #AIandCostumes

The time has come to say goodbye to outdated chatbots. As consumers engage with modern AI like ChatGPT and Gemini, the limitations of traditional bots are all too clear—poor experiences, frustration, and a lack of brand connection. Sierra’s AI agents are the smarter, more adaptable solution, offering real conversations that delight customers and deliver real ROI. It’s time to move forward and say bye bye, bots...and hello, Sierra. Learn more about how Sierra is reshaping customer service: https://sierra.ai/ #AI #CustomerExperience #ByeByeBots #AIagents #SierraAI

AG1 is empowering individuals to take control of their health. As their community grows, AG1 partners with Sierra to deploy an AI agent that engages and supports customers at scale. The AG1 AI agent handles everything from FAQs to complex subscription changes, all while meeting AG1's high standards for excellence. Additionally, Sierra enables the team to quickly adapt to customer and market trends. As Leala Francis, SVP of Customer Insights and Member Experience, explains, “The data we get from Sierra helps us spot patterns we couldn’t identify before, right when issues or opportunities are emerging." Learn how AG1 is transforming member support with Sierra: https://lnkd.in/gsvhfWWk

Sierra Voice is transforming how businesses connect with customers. Imagine having faster, more efficient phone calls that still feel personal and natural. Sierra Voice allows your customers to engage in real conversations—not just scripted responses. It's AI that truly understands your brand, empathizes with your customers, and gets things done. From managing interruptions to seamlessly handing off to your team with all the right details, Sierra Voice ensures smoother, more meaningful interactions. Visit https://sierra.ai/voice to learn how it can elevate your customer experience. #AI #CustomerExperience #ConversationalAI #SierraVoice

Our team had an incredible trip to NYC last week, filled with meetings, productive brainstorming sessions, and exciting moments connecting with some of our fantastic customers.