Sierra

Since 2014, Casper has been transforming how people experience sleep with their innovative products. Now, they’re revolutionizing customer experience with Luna 2.0, an AI agent powered by Sierra, designed to deliver 24/7 personalized support. Luna 2.0 doesn’t just handle mattress purchases; it’s there for the full journey—whether it's answering questions about bedding, pillows, or frames. As Marc Butakis, VP of Operations, puts it, “With the AI agent, we effectively have 24/7 availability and engage in any language—something we couldn't do before.” Discover how Luna 2.0 is helping Casper build lifelong customer relationships: https://lnkd.in/g3kM7xGA

Sierra will be at the Grace Hopper Celebration in Philly from October 8-11, and we’re excited to connect! Beth Nakamura, Jordan MacDonald, and Kimberly Patron from our team will be attending and would love to meet with fellow women in engineering. Whether you want to hear more about what we’re building at Sierra, explore how AI can transform customer experiences, or just chat about the future of tech, hey would love to chat. If you’ll be there and want to connect, fill out this form to set up a time with Beth, Jordan, and Kimberly: https://lnkd.in/ef7zYJrm

We’re not just about tech; we’re about genuine relationships. We know our customers — and their businesses — inside and out. That’s what makes our partnerships so unique, and why we're leading in the AI agent space. If you haven't yet caught the full interview with Clay on the Sequoia Capital #TrainingData podcast, head this way: https://lnkd.in/gB9F8b3x

The most impressive things about Bret Taylor (the cofounder of Sierra) aren't his role as chairman of the board at OpenAI, or former roles co-CEO of Salesforce and CTO of Facebook. He is that rare unicorn of world-class leader, deep technologist, product thinker, hungry founder, (friend!) New must-listen episode of #NoPriorsPod: insight into real ROI from AI in the enterprise, the future of customer relationships, agents in the wild, and the long-term arc of tech landscape (parallels between AI & the cloud evolution)

#TBT to last week in sunny LA, where the Sierra team was hard at work helping our customers take their AI agents live! ?? From onboarding new features to fine-tuning performance, we’re excited to partner with so many incredible businesses in shaping the future of Agentic AI. (And yes, maybe we found time for some tacos and beach vibes too! ??) ??????

Behind the scenes at Sierra's new office, breaking bread with our official lunch: the banh mi sandwich ??. Fresh spaces and fuel for solving your toughest problems with AI — big ideas start with great food!

Let’s face it, chatbots aren’t cutting it anymore. When was the last time you had a great experience with one? Probably never. ?? In our latest blog, we explore why it’s time to move beyond outdated chatbots and say “hello” to AI agents. Unlike bots that miss the mark on customer care, Sierra’s AI agents understand real conversations, adapt to complex requests, and reflect your brand’s true personality—whether that’s fun and irreverent like Chubbies Shorts or laid-back like OluKai. Ready to see how AI agents are changing the game? Check out the 5 reasons it’s time to say goodbye to bots: https://lnkd.in/gdqMUd75 #ByeByeBots #AI #CustomerExperience #SierraAI

Since 2011, Chubbies Shorts has built a brand that’s all about bringing the fun—delivering weekend vibes with every product. As the company has expanded into a full lifestyle brand, they’ve partnered with Sierra to keep their playful spirit alive while scaling their business. Enter Duncan Smuthers, an AI agent powered by Sierra and designed to reflect the personality Chubbies fans know and love. From cracking jokes to making the returns process a breeze, Duncan brings a personal touch to every customer interaction. “Our AI agent has helped us keep the fun, laid-back spirit of Chubbies alive in our customer support, while also driving real impact in how we connect with our customers and grow our business,” says Kit Garton, VP of Customer at Chubbies. Chubbies keeps the fun going with their AI agent, Duncan Smuthers, built on the Sierra platform. Discover how the company maintained its irreverent brand and drove loyalty with conversational AI: https://lnkd.in/gYa8Ma-c #AIInnovation #CustomerExperience #BrandLoyalty #RetailTech #SierraAI #ChubbiesVibes #TechAndPersonality #DigitalTransformation #CustomerSuccess

Clay Bavor had the opportunity to sit down with Pat Grady and Ravi Gupta on Sequoia Capital’s #TrainingData podcast to dive into how we’ve engineered AI agents that elevate customer experiences—making them delightful, safe, and reliable. With Sierra, businesses can create AI agents that truly reflect their brand and values. Don't miss this insightful (and fun) conversation!