ShyftOff

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As many contact centers gear up for peak season, Trevor Clark, CEO of ShyftOff, highlights why preparing early is key to winning your busy season. He share strategies on: ?? attracting top talent ?? leveling up the customer experience ?? how to get ahead of the season and ?? leveraging the gig economy to scale effectively Early preparation can give you the competitive edge to build customer loyalty and fuel growth. Read more here: https://hubs.li/Q02TL2Gb0 #contactcenter #holidayseason #CX #operations

Prepare now, win later. This is how leading contact centers get ahead of seasonality. As most contact centers ramp up for their busy season, we are resharing our guide on how to survive the holiday season—contact center edition. See how best-in-class contact centers get ahead with out disrupting their everyday operations. https://hubs.li/Q02RHLNw0 hashtag#contactcenter hashtag#cx hashtag#customerexperience

In a recent Forbes article, our CEO and Founder,?Trevor Clark,?shares four strategies for effectively growing your contact center operations. This piece provides tactical advice for growing contact centers and highlights best practices to adopt from H&R Block, Amazon, Google, and J.P. Morgan. Read the article: https://lnkd.in/e4-y2jk2 #contactcenter #operations #customerservice #callcenter #shyftoff

In the last decade, T-Mobile tripled its profit. It became number one in wireless customer satisfaction. It achieved record levels of quality and productivity. How? By breaking the rules: ?? Abandoning randomized call routing ?? Choosing real people over robots ?? Encouraging long call times! Learn all about T-Mobile’s unique approach here: https://hubs.li/Q02HyJsG0 #CustomerSupport #TMobile #ShyftOff #GigCX

Holidays, summer vacations, spring break madness… Ever wonder how top travel companies manage their CX operations to stay on top of fluctuating demand? Part of their secret is empowering their agents to do their best work. That means providing the following: ?? Remote work options ?? Flex schedules ?? Robust training At ShyftOff, we know that the better you care for your agents, the better they’ll care for your customers. That’s why we give them everything they need to provide the best customer service to travelers during peaks, dips and surges. Our agents work remotely with flexible schedules. We train, pay and incentivize them to meet — and even beat — your KPIs. And we make sure they have the skills and expertise necessary to follow and stay up-to-date on everything required to meet your contact center service levels. Want to know more about how the most successful travel companies handle the challenges of fluctuating demand — and how you can too? Check out our recent blog post. https://hubs.li/Q02HyJbH0 #CustomerService #ContactCenter #Travel #SeasonalCX #ShyftOff #GigCX

Ready to take your contact center to the next level? Check out our blog to learn how Amazon uses teams, tech and training to scale quickly: https://hubs.li/Q02HyHDj0 P.S. Read to the end to discover how ShyftOff can help you do the same (while saving 35% on your operating costs). #CustomerSupport #Amazon #ShyftOff #GigCX #AI #FlexWork