Shift Paradigm

?? Is your CX strategy driving real growth? Our latest infographic breaks down the top 5 signs that could indicate your customer experience strategy is in trouble. ?? ? Slow response times that frustrate customers ?? High churn rate ?? Declining sales ???? Broken UX ?? Negative customer reviews ?? Lack of clear insights into customer behavior Do any of these signs sound familiar? Check out our infographic and let us know what your biggest CX challenge has been! https://shiftp.co/405qCFH #CX #CustomerExperience #BusinessGrowth #ShiftToGrow

We're thrilled to be speaking at #BrazeForge24 in Las Vegas next week! Stop by our Lunch and Learn session, "Balancing Compliance and Personalization: Practical Strategies For Braze Users", where we'll unpack practical strategies to deliver engaging, compliant content across Braze campaigns, segments, consent management, and Canvases. Registration linked in comments ? Will we see you there? ?? ?? Natasha Ness Karen Leibowitz Joseph Cherian Braze

Reliving the magic of our recent event with Ready. Set. Pivot.! ? It was a great evening full of inspiring conversations, amazing women, and unforgettable connections. Get ready for even more at the RSP Fall Experience in Minneapolis this October, where SH/FT CEO Elizabeth Ross will be sharing her insights on how to get board ready. Learn more: https://lnkd.in/gED8qDND

What would you do differently if given a do-over? ???? Reflecting on missed opportunities can be tough, but it’s where growth happens. Liz shares a pivotal moment when holding back led to a missed chance for greater success. Tune in now! ?? https://apple.co/3ZinPbK #Podcast #SpeakingToInfluence #Leadership #BusinessTips #LizRoss #DrLauraSicola #leadershipcommunication Shift Paradigm Elizabeth Ross ??

The SH/FT team is gearing up for Dreamforce next week! ?? We're looking forward to exploring how the latest innovations in AI, martech, and customer experience. Make sure to connect with our team on the ground to discover how we help organizations utilize Data Cloud to accelerate growth and unlock new revenue opportunities for your organization ?? Arturo Mendiola, Elizabeth Ross, Rick Craig, Rebecca Domanico, PMP, Michael Goldsberry #DF24 #Dreamforce #Salesforce #SalesforcePartner #AI #AIConference

?? Our CEO, Elizabeth Ross , was recently a guest on Dr. Laura Sicola's Speaking To Influence podcast where she shared her insights on the importance of transparency in leadership, how to navigate challenges in communication, and ultimately drive growth. Tune in to hear more about these leadership lessons and my thoughts on building teams that complement your strengths. Check out the full episode here: https://lnkd.in/gV85AZqK

?? Braze’s new Data Platform isn’t just another CDP—it’s a game-changer for real-time, personalized customer engagement. Seamlessly integrating with your existing tech stack, it turns data into action like never before. Learn more in our latest article from Braze strategist Michael Helfin, and join us at #BrazeForge24 in Las Vegas for deeper insights and hands-on experience with the platform. https://lnkd.in/gVjvy4GH #Braze #DataPlatform #CustomerEngagement #BrazeForge24

Getting to connect with our partners is always an incredible experience! This week, the SH/FT team had the opportunity to be in person with our colleagues at Salesforce, diving deep into the power of Data, AI and CRM. ?? We’re excited about the innovations ahead and can’t wait for the next stop—Dreamforce. Will you be at the AI event of the year? Let’s meet up!

Imagine a world where your digital touch points are as familiar and reliable as your favorite coffee shop. ? In our latest insight article, SH/FT's Chief Experience Officer, Ryan Brill, breaks down how a configurable design system can revolutionize the way businesses connect with their customers. Benefits of a Configurable Design System: ?? Brand Consistency: Ensures a unified experience across all channels. ? Efficiency: Streamlines development and reduces costs. ??♂? Flexibility: Allows for customization while maintaining consistency. ?? Scalability: Easily adapts to changing business needs. Check out the article to learn how a configurable design system can elevate your brand and improve your digital experience: https://shiftp.co/3AQL6qP #DigitalExperiences #BrandDesign #DesignSystems #CustomerExperience #ShiftToGrow

Amidst the AI frenzy, don't lose sight of what truly matters - strategy. Right now it's easy to get caught up in the latest trends and shiny new technologies. But without a solid foundation, these investments can quickly become costly mistakes. SH/FT CEO, Elizabeth Ross, recently shared her insights with USA TODAY on how to navigate the AI landscape and leverage its power effectively. Emphasizing the importance of starting with clean MarTech and robust data infrastructure. Read the full article here: https://lnkd.in/gMKGJZRf